The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.90

4.9 Rating 2,485 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the good fortune to purchase an Arcteryx jacket from these guys, I say good fortune because although I ended up returning it because it wasn’t suitable the entire returns process could not have been more efficient or user friendly. I probably would have benefited from calling in at the shop and that’s certainly what I’ll do the next time I make a similar purchase. Hand on heart I would recommend these guys to anyone.”

Helpful Report

Posted 2 days ago

“Excellent fast ,free delivery and free returns if needed. Items were perfect. Definitely recommend 👌”

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Posted 3 days ago

“Snapped up some bargains in the online Epicentre sale - pleased to see an outdoors shop that stocks the full range of sizes (most stop at a large). We always visit the store when in the area too and the staff are friendly and helpful. Delivery was quick and I’m very pleased with my new tops.”

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Posted 3 days ago

“Easy to navigate website, communication excellent, item received quickly. First class service from Epicentre, wouldn’t hesitate to recommend.”

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Posted 3 days ago

“Efficient”

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Posted 6 days ago

“Epicentre had the walking shoe I wanted in the size I required at a very competitive price, also fast delivery, thank you.”

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Posted 1 week ago

“We visited the Epicentre today as my husband needed to purchase some insoles for his walking shoes. We went down stairs and was met by Sophie who could not be more helpful.Her wealth of knowledge on how people walk was amazing. I actually asked if she was physio trained. I have a scoliosis of the spine and struggle walking long distances without pain. She offered to show me on the machine how my walking stance was causing the pain and suggested I tried an insole to. The outcome was amazing I am really looking forward to testing them out on a walk. After 57 years of pain it was brilliant. I cannot recommend Sophie enough she is brilliant. Thank you so much.”

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Posted 1 week ago

“Bought these shoes on sale, only to find out that have been worn previosuly. If you don't want to wear worn shoes and pay retail price, I wouldn't reccommend shopping on sale here.”

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Posted 1 week ago

We were very sorry that you weren't happy with your purchase as they had obviously been tried on in store. We did ask you to return them to us but you wanted a further discount (to the 30% already paid) and to keep the shoes. You chose not to return them.

Posted 4 days ago

“Fantastic service”

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Posted 1 week ago

“Super fast UK domestic shipment, genuine product, overall 5/5.”

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Posted 2 weeks ago

“Ordered a Patagonia R1 crew and it was nicely packaged and delivered next day. Very happy, thank you.”

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Posted 2 weeks ago

“I ordered a wind and rainproof coat that I needed for the weekend. Unsure if it would actually arrive in time. On placing the order it was confirmed immediately and then dispatched within the hour! Great service, will definitely use you again.”

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Posted 2 weeks ago

“Excellent. Very good reduction on a Patagonia top I had been wanting for a while. Free postage and rapid delivery. What more could I want?”

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Posted 2 weeks ago

“The shoes I ordered were too small but the service from Epicentre was excellent. I had an immediate reply from my e-mail and Royal Mail collected the shoes from my door. The refund was prompt. You couldn’t ask for a better service and I would definitely use them again.”

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Posted 2 weeks ago

“Easy return process”

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Posted 3 weeks ago

“Great selection of high quality brands and very quick delivery.”

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Posted 3 weeks ago

“ORDER WE13008 on 11th Jan 26 item undelivered. As of these writing refund hasn’t been resolved. I am now asking PayPal to help me recover the money. Not recommended this company.”

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Posted 3 weeks ago

We're very sorry about this delay. The parcel had been returned, undelivered, to our Head Office. there was some issue about it being delivered to your pickup locker. It arrived back with us on Monday and was promptly refunded. Many apologies for this inconvenience

Posted 2 weeks ago

“Item received very quickly and I’m happy with my purchase will get another pair shortly”

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Posted 3 weeks ago

“Excellent service, very quick delivery. Sale prices very good😀”

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Posted 3 weeks ago

“I had'nt heard of Epicentre and came across them when searching for thevOsprey Talon Velocity rucksack. I was pulled in by the competive price. I found them to be very proactive in delivey and customer focused support. Now on my first call list when looking for gear.”

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Posted 3 weeks ago

The Epicentre is rated 4.9 based on 2,485 reviews