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The Epicentre Reviews

4.9 Rating 2,336 Reviews
99 %
of reviewers recommend The Epicentre
4.9
Based on 2,336 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Epicentre Reviews
Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

The Epicentre 5 star review on 5th February 2024
Justin Goode
The Epicentre 5 star review on 19th September 2023
Sharon Crilley
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 6th March 2023
Katie Owen
The Epicentre 5 star review on 11th January 2023
STEVE DENTON
24
Anonymous
Anonymous  // 01/01/2019
Great customer service and fast delivery. Would 100% use again
Helpful Report
Posted 1 day ago
Fast service. Great range of products. Would definitely use again, thanks guys.
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Posted 4 days ago
Exceptional service! I had the pleasure to be helped by Sophie in the shoe department in store. This is some of the best service I’ve received in a very long time. She was very knowledgeable and passionate about making sure she matched the correct product for me. I initially was looking at the orthotics but as a result of the wonderful customer experience I went on to purchase shoes as well and this was definitely not as a result of any upselling but as a indication that I trusted her to help me make the right choice.
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Posted 1 week ago
Had a great experience at The Epicentre Ambleside. All the staff were very friendly and knowledgeable helping me with my purchases. Would highly recommend visiting.
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Posted 1 week ago
I really enjoyed to buy boots in The Epicentre. The delivery was quick. Unfortunatelly, I had to return my boots, but there were not any problems with it.
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Posted 1 week ago
The staff at the Ambleside shop were excellent when we visited this May all were very attentive without being pushy They crested an excellent impression Lately we have made purchases online again the level of service and communication about the orders were first class You deserve to succeed because your products are top quality and the descriptions of them by you are excellent We thoroughly recommend Epicentre to prospective customers you will be pleased with every aspect of your experience
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Posted 2 weeks ago
Best price for Keen boots in UK and fast service.
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Posted 3 weeks ago
Excellent service
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Posted 3 weeks ago
Unfortunately the item I purchased was not suitable for me (didn't fit). The service was great, no issues with the refund, and free returns. I would definitely recommend The Epicentre.
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Posted 1 month ago
Very quick and quality product
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Posted 1 month ago
Really great service. I ordered two sizes and returned one. The return process was quick and easy.
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Posted 1 month ago
Fast delivery and a great product, Scarpa Trek HV GTX
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Posted 1 month ago
Amazing walking boots have wanted a pair for ages but price was too much for a pensioner 😊got them on sale you will not regret buying a pair I have the trainer version as well so comfortable I can do 10-15 miles without any foot fatigue and zero rubbing or blisters highly recommend
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Posted 1 month ago
Good service. Good choice of goods.
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Posted 1 month ago
Product was delivered on doorstep the day after ordering, so great service. I had reservations on the packaging as the jacket was expensive and wasn't protected inside the postal packing, and the postal packaging was plastic and these days it is good to have paper packaging. The jacket didn't fit, and Epicentre refunded immediately.
Helpful Report
Posted 1 month ago
I have written twice regarding the foraging event on the 9th November and have not had any response. This is not good service at all. What are the arrangements for Broadway. Please see my previous questions to you!! I have used email and your feedback service.
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Posted 1 month ago
Hi there, Thank you for your enquiry regarding our forage event, I'm afraid your email looks to have been missed in the busy Monday madness. All further details for the event will be sent out to those attending by this evening. Thanks, Laura
Posted 1 month ago
Great store and well worth a visit if you’re near. Also a great Online Experience and very high quality products.
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Posted 1 month ago
The service from Epicentre was first class, the item I ordered was delivered in speedy time and the item itself was exactly as described. Incredibly happy with my purchase and will be shopping at this site again. Thank you epicentre for your service.
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Posted 1 month ago
I bought from Epicentre a Birthday gift to one of my sons, special trainers which appeared to be only otherwise available if imported from USA, the purchase was straightforward, shoes swiftly arrived, everyone happy, thank you !
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Posted 2 months ago
Great online service. Super friendly instore service. Highly recommend.
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Posted 2 months ago
The Epicentre is rated 4.9 based on 2,336 reviews