The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,558 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought these shoes on sale, only to find out that have been worn previosuly. If you don't want to wear worn shoes and pay retail price, I wouldn't reccommend shopping on sale here.”

Helpful Report

Posted 8 months ago

We were very sorry that you weren't happy with your purchase as they had obviously been tried on in store. We did ask you to return them to us but you wanted a further discount (to the 30% already paid) and to keep the shoes. You chose not to return them.

Posted 8 months ago

“Fantastic service”

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Posted 8 months ago

“Super fast UK domestic shipment, genuine product, overall 5/5.”

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Posted 9 months ago

“Ordered a Patagonia R1 crew and it was nicely packaged and delivered next day. Very happy, thank you.”

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Posted 9 months ago

“I ordered a wind and rainproof coat that I needed for the weekend. Unsure if it would actually arrive in time. On placing the order it was confirmed immediately and then dispatched within the hour! Great service, will definitely use you again.”

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Posted 9 months ago

“Excellent. Very good reduction on a Patagonia top I had been wanting for a while. Free postage and rapid delivery. What more could I want?”

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Posted 9 months ago

“The shoes I ordered were too small but the service from Epicentre was excellent. I had an immediate reply from my e-mail and Royal Mail collected the shoes from my door. The refund was prompt. You couldn’t ask for a better service and I would definitely use them again.”

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Posted 9 months ago

“Easy return process”

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Posted 9 months ago

“Great selection of high quality brands and very quick delivery.”

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Posted 9 months ago

“ORDER WE13008 on 11th Jan 26 item undelivered. As of these writing refund hasn’t been resolved. I am now asking PayPal to help me recover the money. Not recommended this company.”

Helpful Report

Posted 9 months ago

We're very sorry about this delay. The parcel had been returned, undelivered, to our Head Office. there was some issue about it being delivered to your pickup locker. It arrived back with us on Monday and was promptly refunded. Many apologies for this inconvenience

Posted 9 months ago

“Item received very quickly and I’m happy with my purchase will get another pair shortly”

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Posted 9 months ago

“Excellent service, very quick delivery. Sale prices very good😀”

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Posted 9 months ago

“I had'nt heard of Epicentre and came across them when searching for thevOsprey Talon Velocity rucksack. I was pulled in by the competive price. I found them to be very proactive in delivey and customer focused support. Now on my first call list when looking for gear.”

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Posted 9 months ago

“Well-priced product in an easily accessed website. Good communication and fast service.”

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Posted 9 months ago

“Fabulous independent shop who stock a great array of products. From the serious professional to the weekend wanderer. Fabulous efficient service and great delivery partners means your parcel is in good hands. Thank You as always and I’ll be back soon”

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Posted 9 months ago

“Great prices and services”

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Posted 9 months ago

“Fast delivery the goods were ok”

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Posted 9 months ago

“Very good price and boots arrived the next day.”

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Posted 9 months ago

“We needed some walking micro spikes in a hurry. Epicentre had the best selection and size availability and offered reasonably priced next day delivery. My order arrived on time and was perfect”

Helpful Report

Posted 9 months ago

“Super easy people to deal with. Fantastic product, best price I could find, ordered and delivered within 24hrs, FREE. Unfortunately wrong size so after a phone call to query a different size I then returned, FREE, got an email when they arrived back at Epicentre and refunded 3 days later. Everything was smooth and seamless, an absolute pleasure, just a shame the Hokas were too small. Would definitely recommend and hope to shop with them in the future, thanks.”

Helpful Report

Posted 9 months ago

The Epicentre is rated 4.9 based on 2,558 reviews