The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,553 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent items and great price, delivery on time well packed. Great to use an independent rather than the giant multi nationals.”

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Posted 1 month ago

“Good stuff”

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Posted 1 month ago

“Ordered a pair of trainers which I anticipated would be a fresh pair, unused. When delivered they had been a display pair, labels stuffed in the shoe rather than attached, shoes looked like they had just been shoved in the box and sent out. It would have taken nothing to have just tidied these up a little, a wipe of the soles, the laces tied or positioned better, some tissue in the shoes for support. But no. Equally, it would have been beneficial to both the customer and the business to have managed expectations by communicating in the first instance that this particular pair was either the last or display to save on return costs and disappointment.”

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Posted 1 month ago

As we explained to you before you returned the shoes we are very sorry that you are disappointed in your purchase and can assure you that the shoes have not been worn outside. As a traditional shop as well as an online retailer these will have been tried on in our boot room which has a stone floor and may have picked up some dust and dirt then.

Posted 1 month ago

“Best price on the arc teryx beta jacket I could find fast delivery great service will be using and recommending you tks the epicentre 👌🏻”

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Posted 1 month ago

“Been a customer for many years Love to shop independent Great product range fast delivery times”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Amazing and friendly staff. Above and beyond!”

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Posted 1 month ago

“Items were quickly dispatched and very well packaged. Very pleased with epicentre and would buy from them again. 100% recommended.”

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Posted 1 month ago

“Always a pleasure to shop with top quality items fast easy postage and easy website to navigate”

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Posted 1 month ago

“Excellent service, speedy delivery and competitive pricing. I highly recommend buying from the Epicentre..”

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Posted 1 month ago

“I bought a voucher as a gift. I wasn’t happy with the delivery- I received notification to say they had tried to deliver on 2 occasions. I knew I wasn’t going to be in so left instructions for it to be left in a safe space. This was never used and I was told it had been sent to a post office as I had requested when I had not. It was with DPD It was delivered on the 5th day to a post office”

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Posted 2 months ago

We are very sorry that there were problems with your delivery. Unfortunately deliveries are largely out of our control once they are in the hands of the courier, but if you had made us aware there was an issue we could have cancelled the voucher and resent a replacement by alternative means. It is now well over a week since you collected the parcel so we are unable are unable to offer any assistance. Many apologies for your inconvenience.

Posted 2 months ago

“Good choice of t shirts easy ordering and fast delivery”

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Posted 2 months ago

“Ordering from the Epicentre was easy,offering a reliable and secure service. The goods were delivered on time and well packaged. Unfortunately, the goods had to be returned due to a size issue and again this was a straightforward process ,explained effectively on the company returns policy procedure. I would certainly use Epicentre again and look forward to visiting the shop when next in the area. Excellent from start to finish,thankyou .”

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Posted 2 months ago

“Fantastic service in store and online.”

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Posted 2 months ago

“Wow, unexpected experience.Louise found my size, put in the correct volume reducer insert, it was a pleasurable experience! She iwas amazingly helpful and knowledgeable. She was also fun and engaging. Very grateful for the excellent help. wonderful range of options. Much appreciated.”

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Posted 3 months ago

“Speedy efficient delivery. Great product - Sun Bum Signature Lip Balm. Was glad to get this delivered in time for my holiday.”

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Posted 3 months ago

“Good products and good service”

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Posted 3 months ago

“I'm very pleased with my purchase. However the parcel arrived opened. I queried this with the delivery driver and he said 'It's OK we've checked it' 🤔 The jacket does appear to be in perfect condition. However it wasn't in any manufacturers packaging and the fact that it had been handled took the shine off my purchase. Obviously I don't know where it was opened but feel I can't give you 5 stars as the parcel didn't arrive in the condition I would expect”

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Posted 3 months ago

“Very helpful staff”

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Posted 4 months ago

“Excellent customer service with prompt delivery and competitive pricing. Online orders are handled efficiently and in-store service is first class.”

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Posted 4 months ago

The Epicentre is rated 4.9 based on 2,553 reviews