The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,516 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time purchase from epicentre was very impressed with quality of product and cost of item. service and communication was first class, item arrived promptly would recommend this company to friends and family. thank you for your service”

Helpful Report

Posted 4 months ago

“Excellent customer service. Had to return a pair of shoes was dealt with efficiently, without fuss. Very good. Would def. Look at their products again.”

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Posted 4 months ago

“Quick delivery and return process. Good prices. Local business!”

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Posted 4 months ago

“Lightning fast delivery. Great product”

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Posted 4 months ago

“Great fast service”

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Posted 4 months ago

“The Epicentre delivered the Delta fleece in a timely manner providing email updates on despatch and delivery timings. I’m very pleased with the customer service and immensely happy with the purchase.”

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Posted 4 months ago

“Trainers deliverred promptly. Very good value. Absol no problems.”

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Posted 4 months ago

“Very pleased with the mountain equipment womens jacket I purchased, from ordering to delivery, exceptional service, would recommend to family and friends.”

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Posted 4 months ago

“Fantastic service from The Epicentre. Goods arrived next day (quicker than expected). I ordered a jacket in two sizes and kept one. The return process was easy and the refund was almost immediate. There are a great range of products online. I purchased a Patagonia Nano Puff Jacket which is superb. Extremely comfortable, lightweight and warm - I love it. The Epicentre is one of my go to stores for outdoor gear.”

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Posted 4 months ago

“A quick reassurance efficant of good quality gear delivery”

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Posted 4 months ago

“I had a problem with my Mammut Saupen boots (one of the lace hooks fell off which isn’t their fault) I took them back to the shop in Ambleside and showed them the boots. The team were very nice and filled out a form whilst we were there with our details. They took the boots and gave them straight to their warranty team who emailed me promptly that they had contacted Mammut. They then contacted me about a week later and confirmed that I have got a refund. The money was sent then and there and it was received about 12 hours after. Over all they have great customer service in shop and on their warranty team. Thank you very much epicentre for being great!!”

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Posted 4 months ago

“On Cloudrock delivered promptly, good service. Will use again.”

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Posted 4 months ago

“Competitively priced. Very quick delivery.”

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Posted 4 months ago

“Very prompt and efficient returns service.”

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Posted 4 months ago

“very impressed by the speed at which my flask was delievered! Having grown up in the Lake district I love supporting local companies. The flask I ordered is great quality and absolutely perfect size. I'm happy to be supporting a local business rather than a high street giant. Thank you for being there”

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Posted 4 months ago

“The service was exellent. The updates were regular to the point of delivery. Item well packed and will certainly be back to purchase more.”

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Posted 4 months ago

“Excellent service with rapid deilvery”

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Posted 5 months ago

“I had called into the store in the Cotswolds and found the staff to be very friendly and helpful . I'd seen an item that was a potential Christmas gift . I subsequently ordered it via the website and I was kept well informed as to its tracking and delivery date. It arrived well packaged . It was disappointing to see the item drop in price by 20% in the sale, but that's typical and it was my decision to purchase prior to Christmas, but I'd wait next time and see what's going on . I'd certainly buy from this company again”

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Posted 5 months ago

“Great selection of everything you could possibly need .my order was easy and the delivery was fast ! I will definitely be using uou from now on thanks .”

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Posted 5 months ago

“Absolutely fantastic service. Very helpful and knowledgable. Bought 2 pairs of boots as not quite sure on size. They arrives very quick and the refund for the pair I sent back was processed just as quick. Definitely recommend.”

Helpful Report

Posted 5 months ago

The Epicentre is rated 4.9 based on 2,516 reviews