The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,408 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable good customer service, very impressed. Epicentre staff saved the weekend trip. I will be shopping again”

Helpful Report

Posted 4 years ago

“Very good customer service and super quick delivery!”

Helpful Report

Posted 4 years ago

“Great information on the Web site and was directed to your site with my search for a specific item... great price and very fast postage. Many thanks for a great service. My new On Cloudventure shoes are great!”

Helpful Report

Posted 4 years ago

“All good! Postage a bit slow, but also free!”

Helpful Report

Posted 4 years ago

“Excellent price and service. My hydro flasks came perfectly wrapped, fast and great price. I was thrilled. Thankyou and will be buying from you again”

Helpful Report

Posted 4 years ago

“Very good, I ordered two jackets and received them within a week.”

Helpful Report

Posted 4 years ago

“Ordered the Tentree fleece crew dress in dark grey. It arrived promptly. Great dress - ideal for lockdown! Washes well and needs no ironing - what's not to like?!”

Helpful Report

Posted 4 years ago

“Great price, quick dispatch and delivery! Couldn't ask for anything more!”

Helpful Report

Posted 4 years ago

“Great price, speedy delivery”

Helpful Report

Posted 4 years ago

“Excellent sale price on a pretty rare jacket that I have been after for a whole. Delivery was faster than expected. Very happy with the service from The Epicentre”

Helpful Report

Posted 4 years ago

“Fast efficient service. I have purchased a few items now and I shall buy again.All of the items I have purchased have arrived quickly and well packed.Had to return one item because of size,no problem sorted quickly and was very pleased wit response. Highly recommended.”

Helpful Report

Posted 4 years ago

“Have been to the shop in Ambleside many times - very helpful staff and great range of kit by the top outdoor makers. Have just used their online service and that has been very good too - quick delivery and very well packed.”

Helpful Report

Posted 4 years ago

“Quick and efficient delivery even in the midst of a pandemic and a great price too!”

Helpful Report

Posted 4 years ago

“Excellent price and very quick dispatch. Can't ask more.!”

Helpful Report

Posted 4 years ago

“Ordered an Icebreaker merino wool base layer in the afternoon, it arrived the next day! Free delivery, fantastic service and I love the top, I'm practically living in it!”

Helpful Report

Posted 4 years ago

“I recently purchased the “ light line Mountain Equipment jacket “ online from the Epicentre and was delighted with the service I received , it could not have been better . I like the Epicentre’s business commitment and outlook and feel good about buying from them . I shall certainly visit them when in the Lake District .”

Helpful Report

Posted 4 years ago

“Purchased online. Goods received as described, promptly excellent value for quality kit. Visiting the Epicentre (pre-pandemic) was always a joy. staff always friendly, knowledgeable, passionate about their kit and professional. Have never felt pressured to buy and always have confidence in their advice. I hope that this lovely shop can survive these horrendous times. Without local shops like the Epicentre, with knowledgeable staff us customers would be greatly disadvantaged and miss the people we've come to regard as friends. X”

Helpful Report

Posted 4 years ago

“Fast delivery great product”

Helpful Report

Posted 4 years ago

“Quick delivery with no problems, and the best prices around. I recommend them highly.”

Helpful Report

Posted 4 years ago

“Good sale prices, quick delivery, some product packaging a bit worn so may have been around store for a while but all seems fine. Separately, the range of Arcteryx product instore earlier this year has reduced significantly; this is a shame because Epicentre was a good place for a higher quality group of branded products but it now seems to be edging downwards to a more middle of the road range.”

Helpful Report

Posted 4 years ago

Thanks for your positive comments. I'm sorry our in store range last year wasn't as good as previously but, due to Covid issues many of our suppliers struggled to supply their range on time. We have high hopes that 2021 will eventually bring a much better shopping experience.

Posted 4 years ago

The Epicentre is rated 4.9 based on 2,408 reviews