The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,408 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item which highlighted the normal delivery time would be 3-5 days. I needed the item quicker than that so I paired for next day deliver at £5.99. The item arrived at my door 4 days later. I didn’t get an apology or my £5.99 back.”

Helpful Report

Posted 4 years ago

Hi Carl. I'm very sorry you were unhappy with the service, but delivery was within our normal terms and this information should have been visible when you placed your order. Orders placed after 2pm on a Thursday requesting Next Working day delivery should be delivered on the following Monday. as your order was after 9pm on a Thursday evening this was the situation and you did receive your parcel on the Monday. As a goodwill gesture I will refund the excess postage charge for your Beanie. Regards sheila

Posted 4 years ago

“Excellent cuisine service quality Grivel Ran anti foot ice grips”

The Epicentre 5 star review on 22nd January 2021

Helpful Report

Posted 4 years ago

“My first experience of using this company and have been very impressed. Excellent communication. Quick, efficient service. Quick, no quibble refunds. I bought a bag and am really pleased with it. It is a well made, high quality product. Would definitely recommend this company.”

Helpful Report

Posted 4 years ago

“Great products, swift delivery and easy returns - thank you for a refreshingly good service!”

Helpful Report

Posted 4 years ago

“Quick delivery and great price for a Hydroflask! Rather crazy amount of bubble wrap and plastic packaging involved though and the only let down.”

Helpful Report

Posted 4 years ago

Unfortunately we have to use that much packaging for Flasks as we have had a few damaged in transit

Posted 4 years ago

“Received my Tilley face masks today within 18 hours from ordering. These are excellent face masks, having used them throughout the pandemic. Thank you Epicentre for your excellent website, wide range of products and the prompt deliveries.”

Helpful Report

Posted 4 years ago

“Fantastic online assistance & service with quick delivery of product. Love my new boots also. Thank you team Epicentre.”

Helpful Report

Posted 4 years ago

“Good quality t-shirt, quick delivery.”

Helpful Report

Posted 4 years ago

“Great service - thank you!”

Helpful Report

Posted 4 years ago

“Very fast delivery and high quality and authentic products. Lowest price I found online and I am so happy with my purchase I bought the same item twice in two separate orders.”

Helpful Report

Posted 4 years ago

“Superb Service!”

Helpful Report

Posted 4 years ago

“The service was very good, reliable and easy to access. I was particularly glad to be able to make a call and speak to someone before ordering.”

Helpful Report

Posted 4 years ago

“Excellent product choice at realistic prices and very fast turnaround from order to delivery.”

Helpful Report

Posted 4 years ago

“I placed order at 3pm. Was on my doorstep by 10am next day. And when I needed to do a return it was very quick. And the Keen Slater II boots are my favourite boots. Great quality.”

Helpful Report

Posted 4 years ago

“ordered the same item twice in error and called to cancel one of them... lady on phone was aware already and was in the process of emailing me to check whether I had made an error... and all of this within minutes of ordering! cancelled on the phone and item was refunded immediately..great customer service, ..and to cap it all I ordered this on Monday afternoon and the harness arrived this morning less than 48 hours later... just cant beat that especially at the sale price and with free delivery on items over £30... highly recommend this company and will definitely be using in the future... online sales as they should be!”

Helpful Report

Posted 4 years ago

“Easy to use website and ordering system. Very fast efficient delivery and speedy response to queries.”

Helpful Report

Posted 4 years ago

“Excellent and efficient service. Regular updates given re delivery No problems here.”

Helpful Report

Posted 4 years ago

“Really great! My order came really quickly and nothing was damaged or anything! Would recommend”

Helpful Report

Posted 4 years ago

“This company provided amazing service! My new walking boots were delivered to my door in less than 24hrs from point of order at a great price too, I really wasnt expecting that level of service. The online communication was excellent too. Instant acknowledgement of my order followed by dispatch notification 2 hours later. Now that I have discovered The Epicentre and also noted they have some quality gear on their website I will definitely use again.”

Helpful Report

Posted 4 years ago

“Wonderful service, both in person and online. I'm a long-standing customer and it's not changing any time soon. Fast shipping, brilliant products - couldn't ask for better!”

Helpful Report

Posted 4 years ago

The Epicentre is rated 4.9 based on 2,408 reviews