The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,409 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,409 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and very quick delivery. Easy website.”

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Posted 6 years ago

“Super fast delivery very good”

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Posted 6 years ago

Hi Patrick Was there a problem with your order? you only gave one star. Regards Sheila

Posted 6 years ago

“Very good & fast”

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Posted 6 years ago

“Excellent service with great products, very good delivery time.”

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Posted 6 years ago

“Very prompt delivery.”

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Posted 6 years ago

“Very pleased with my purchase, a great price and super fat delivery”

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Posted 6 years ago

“I went to collect my order and the lady said I was a stupid woman as they were going to post it out to me instead of me going in store to collect it. Not a very nice thing to say to a customer.. Very disappointed and unhappy with customer service. Will not shop here again!”

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Posted 6 years ago

I'm very sorry about this. There was some confusion about the order as you had let us know you were unable to collect it and would like it to be posted, so we did have to retrieve the parcel from the postbag when you arrived to collect it. This does not excuse the language used and I would be grateful if you could email me with further infomation about the incident so that I can investigate further Regards Sheila

Posted 6 years ago

“nice easy transaction with prompt delivery”

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Posted 6 years ago

“Easy to use website, very speedy delivery and superb after sales service.”

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Posted 6 years ago

“Just wow. Ordered goods arrived ahead of time, had to return and exchange, less than 48hr turn around! Shop here with confidence! Davie”

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Posted 6 years ago

“Fantastic price for a great jacket and quickly delivered too. Many thanks.”

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Posted 6 years ago

“I bought 2 hats for friends for a particular occasion. They were delivered late, despite paying the additional postage. I was not amused! There was nothing wrong with the hats, it was just the delivery which is not under the control of "the epicentre" but is a factor that many people will use when deciding on how to rate the company when asked to undertake reviews like this - which is why I have given the rating I have since epicentre have the choice as to who they use as their delivery partner.”

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Posted 6 years ago

I am very sorry about this delay. It is unusual for Royal Mail to have delays with their next day delivery service. We will, of course, refund your postage charge Regards Sheila

Posted 6 years ago

“Great customer service. Delighted to discover store is in Ambleside so shall visit next time I stay as it's my favourite town in the Lakes.”

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Posted 6 years ago

“The Healthy back bag was to replace another which I bought some years ago but sadly the main zip failed. I found the help and efficiency received from the Epicentre first class and I would recommend the company and the bag without hesitation to others.”

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Posted 6 years ago

“Great product at a great price, fast delivery, only issue was tracking information never recognised that may be a royal mail fault though.”

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Posted 6 years ago

“Timely delivery and product as expected.”

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Posted 6 years ago

“Very good customer service and super quick delivery. Thanks a lot. Great trousers at a great price.”

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Posted 6 years ago

“Paid an extra £5 post to receive the goods on a said day it came TWO days after that, TOTAL waste of £5!! .... VERY POOR”

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Posted 6 years ago

I am very sorry you are dissatisfied with the service. As the order was placed on Friday evening you would have been advised while ordering that delivery was scheduled for Tuesday. Checking the Royal Mail tracking, I see that the parcel was delivered on Tuesday as promised. Regards Sheila

Posted 6 years ago

“Despite the wrong article being dispatched, this was rectified very quickly.”

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Posted 6 years ago

“JUST WHAT THE "DOCTOR" (MY WIFE) ORDERED! VERY HELPFUL LADY ON THE PHONE WHEN I ORDERED. SHALL RECOMMEND THE EPICENTRE WHEN ANYONE ENQUIRES WHERE MY WIFE OBTAINED! MANY THANKS! ANDREW HARGRAVE”

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Posted 6 years ago

The Epicentre is rated 4.9 based on 2,409 reviews