The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,473 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

Write Your review

Tell us how The Epicentre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived super quick, easy online experience. Very happy, will be using these guys again!”

Helpful Report

Posted 5 years ago

“Staff great to deal with and really helpful. Will always use in future purchases with my walking equipment.”

Helpful Report

Posted 5 years ago

“Hello i was very pleased with the service and price but when the jacket arrived the prestud on the bottom was broken but, i am not sure whether this was why the jacket price was reduced? Mountain equipment citadel.”

Helpful Report

Posted 5 years ago

Hi Jonathan I'm sorry there is a problem with your jacket. It should not have been faulty. The price reduction was simply due to it being a previous season colour. Please contact us and we can arrange a replacement Regards Sheila

Posted 5 years ago

“Excellent communication. Very quick delivery. Cannot fault.”

Helpful Report

Posted 5 years ago

“good price and next day delivery without even having to pay for it thanks”

Helpful Report

Posted 5 years ago

“Really really friendly happy smiles from the staff, who were all friendly nothing was too much trouble,what a pleasure to shop in troubled times. Was able to try certain items on in a safe environment. Bought some great clothes. Thanks 😊”

Helpful Report

Posted 5 years ago

“Ordered online and jacket arrived quickly. Good quality product and online description accurate.”

Helpful Report

Posted 5 years ago

“Great service and great range of Patagonia and other brands”

Helpful Report

Posted 5 years ago

“Knowledgeable advice on boots remotely from experience. Good sales price and reliable on time delivery”

Helpful Report

Posted 5 years ago

“Good service, item ordered was perfect as described”

Helpful Report

Posted 5 years ago

“Fantastic shop, incredible customer service - always above and beyond. Great product. Best in the business. Thank you guys - keep up the amazing work.”

Helpful Report

Posted 5 years ago

“Really helpful, excellent customer service. Very pleased with my boots. Will definitely use again and recommend to all. I don't usually bother to write reviews but The Epicentre is worth it.”

Helpful Report

Posted 5 years ago

“Excellent Service Fits a Treat One Happy Chappie. Ruff Wear Brilliant Choice”

Helpful Report

Posted 5 years ago

“Unfortunately the article purchased was too small and was returned, with payment refunded the same day. Great service.”

Helpful Report

Posted 5 years ago

“A great quick service and a first class bargain. Very happy with product.”

Helpful Report

Posted 5 years ago

“Very quick delivery. Shoes really good quality and very comfortable.”

Helpful Report

Posted 5 years ago

“Good support and returning was easy”

Helpful Report

Posted 5 years ago

“First class service.”

Helpful Report

Posted 5 years ago

“Very helpful, knowledgeable staff. I had a product to return for a replacement and was dealt with very efficiently. I would certainly recommend Epicentre.”

Helpful Report

Posted 5 years ago

“Great customer service, would highly recommend”

Helpful Report

Posted 5 years ago

The Epicentre is rated 4.9 based on 2,473 reviews