The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,495 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed order at 3pm. Was on my doorstep by 10am next day. And when I needed to do a return it was very quick. And the Keen Slater II boots are my favourite boots. Great quality.”

Helpful Report

Posted 5 years ago

“ordered the same item twice in error and called to cancel one of them... lady on phone was aware already and was in the process of emailing me to check whether I had made an error... and all of this within minutes of ordering! cancelled on the phone and item was refunded immediately..great customer service, ..and to cap it all I ordered this on Monday afternoon and the harness arrived this morning less than 48 hours later... just cant beat that especially at the sale price and with free delivery on items over £30... highly recommend this company and will definitely be using in the future... online sales as they should be!”

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Posted 5 years ago

“Easy to use website and ordering system. Very fast efficient delivery and speedy response to queries.”

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Posted 5 years ago

“Excellent and efficient service. Regular updates given re delivery No problems here.”

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Posted 5 years ago

“Really great! My order came really quickly and nothing was damaged or anything! Would recommend”

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Posted 5 years ago

“This company provided amazing service! My new walking boots were delivered to my door in less than 24hrs from point of order at a great price too, I really wasnt expecting that level of service. The online communication was excellent too. Instant acknowledgement of my order followed by dispatch notification 2 hours later. Now that I have discovered The Epicentre and also noted they have some quality gear on their website I will definitely use again.”

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Posted 5 years ago

“Wonderful service, both in person and online. I'm a long-standing customer and it's not changing any time soon. Fast shipping, brilliant products - couldn't ask for better!”

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Posted 5 years ago

“Unbelievable good customer service, very impressed. Epicentre staff saved the weekend trip. I will be shopping again”

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Posted 5 years ago

“Very good customer service and super quick delivery!”

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Posted 5 years ago

“Great information on the Web site and was directed to your site with my search for a specific item... great price and very fast postage. Many thanks for a great service. My new On Cloudventure shoes are great!”

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Posted 5 years ago

“All good! Postage a bit slow, but also free!”

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Posted 5 years ago

“Excellent price and service. My hydro flasks came perfectly wrapped, fast and great price. I was thrilled. Thankyou and will be buying from you again”

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Posted 5 years ago

“Very good, I ordered two jackets and received them within a week.”

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Posted 5 years ago

“Ordered the Tentree fleece crew dress in dark grey. It arrived promptly. Great dress - ideal for lockdown! Washes well and needs no ironing - what's not to like?!”

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Posted 5 years ago

“Great price, quick dispatch and delivery! Couldn't ask for anything more!”

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Posted 5 years ago

“Great price, speedy delivery”

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Posted 5 years ago

“Excellent sale price on a pretty rare jacket that I have been after for a whole. Delivery was faster than expected. Very happy with the service from The Epicentre”

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Posted 5 years ago

“Fast efficient service. I have purchased a few items now and I shall buy again.All of the items I have purchased have arrived quickly and well packed.Had to return one item because of size,no problem sorted quickly and was very pleased wit response. Highly recommended.”

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Posted 5 years ago

“Have been to the shop in Ambleside many times - very helpful staff and great range of kit by the top outdoor makers. Have just used their online service and that has been very good too - quick delivery and very well packed.”

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Posted 5 years ago

“Quick and efficient delivery even in the midst of a pandemic and a great price too!”

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Posted 5 years ago

The Epicentre is rated 4.9 based on 2,495 reviews