The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 849 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 849 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used the Cruise Specialists to arrange all our cruises over the last 5 years and would never consider going to any other company. The member of staff we always speak to is polite, exceptionally friendly and helpful, and we always feel confident that we get the best holiday we can have, All our arrangements are made by telephone/letter/email. We are looking forward to arranging our 2016 holiday shortly.”

Helpful Report

Posted 10 years ago

“Service from the Cruise Specialists is always excellent. Unfortunately, the Tilbury port is very poor in comparison. Some of the staff verge on rude. The Marco Polo crew are obliging, polite helpful but most have very limited English. Food is OK, but there was a distinct shortage of vegetables, and sometime a magnifying glass for the starter would have been useful.”

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Posted 10 years ago

“Always a pleasure to deal with. Knowledgeable and efficient, I don't generally bother trying anywhere else now.”

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Posted 10 years ago

“very good 100%”

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Posted 10 years ago

“regular and good info -changed the best person I ever dealt with -promoted never told- left to find out - not good enough if you really value customer relations. It happens everywhere now -it is a MANAGEMENT problem - just like NHS. don't ask your customers for "views"-they all have opinions - find out exactly how much the top people in the company understand about their real involvement. I wish to unsubscribe please. Tony Doughty”

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Posted 10 years ago

“Staff worked hard to get us a cancellation”

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Posted 10 years ago

“Have dealt with you for all cruises and have had excellent service, cant fault anything at all. Always deal with Elinor Gault and wouldnt deal with anyone else”

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Posted 10 years ago

“Excellent service from initial inquiry right through to the actual holiday. Outstanding knowledge of all staff of the product they are selling making sure you are married to the right cruise both for venue and budget. Will certainly use again and would strongly recommend to other cruisers. Keep up the good work.”

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Posted 10 years ago

“Always helpful and nothing is too much trouble. The agent that I deal with is Neil Adamson and his knowledge of the ships iis second to none. I always feel that I get a fair price whenever I book which is why I always book with them.”

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Posted 10 years ago

“My husband and I have enjoyed three cruises so far booked through The Cruise Specialists and have a further two booked with them, the lady I always contact there is Lesley Gardiner, she was recommended to us and she is very knowledgeable about cruising, good at her job, finding us the best deals and at arranging transfers, flights and hotels also where needed, and she is always mindful of our budget too, the lady is a star!”

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Posted 10 years ago

“Always polite and informative.”

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Posted 10 years ago

“Having dealt with Aileen at The cruise specialists now for a few years I never have any hesitation in contacting her for booking good value cruises. The service we have received over the years has always been first class.”

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Posted 10 years ago

“Poor follow up after booking made. It is up to the customer to contact yourself.”

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Posted 10 years ago

“Excellent service and help as usual. I wouldnt use any one else- super friendly and efficient.”

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Posted 10 years ago

“Excellent service always quick to reply . Very pleasant on phone and will do anything to help.”

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Posted 10 years ago

“The Cruise Specialists have booked four cruises for me and I have always found them to be very efficient and price competitive. Their £50 loyalty reward is very useful against each next cruise.”

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Posted 10 years ago

“As most people, we used to go on holidays regularly but not crusing, as we thought it could be expensive and perhaps we could not fit in with, as this was the priviliege of the few. How wrong we were. We took to crusing some 5 years ago, after I was unable to fly long distance due to poor health. We normally embark at Southampton and tracelling by taxi from our home in London, it takes some one and a half hour. As soon as we get out of our taxi, our luggage is taken care of and with wonderful facilities for disable people, we are normally in our cabin within 15 to 20 minutes. Absolutely no stress at all, unlike using airports. So flying is a distant dream for us. So far we have been guests on P & O, Royal Caribean, Princess and Cunard. While we enjoyed every cruise but each one has its own speciality. P & O is more geared for British people, food is excellent and staffs are mostly from former British colonies. Royal Caribbean ships are more spacious and their shows, especially Ice shows are out of this world. Princess had most recent movies, shown in theatre with over 1000 sitting capacity and Cunard ships do not need introduction. Crusing Norway, up to artic circle is "different" and Eastern Med with Venice and Rome do not need introduction. I am looking to my next cruise on 31st October to Canary Islands. Bhupendra”

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Posted 10 years ago

“Excellent company to deal with, have booked with them now three times and every aspect of the trip has been excellent, cruise, transfers and flights and very competitive. I would definitely recommend .”

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Posted 10 years ago

“Cruise Specialists were very helpful when we booked our cruise.”

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Posted 10 years ago

“Responses from the staff are generally always prompt. Where help is needed to select appropriate cabins this is always forthcoming. It is helpful to have one point of contact and that person is usually available when you need her input”

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Posted 10 years ago

The Cruise Specialists is rated 4.8 based on 849 reviews