The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aileen has been a great help. When we have questions, she gets back to us quickly. We are looking forward to our cruise!”

Helpful Report

Posted 2 years ago

“The initial email response to my Queryby Aileen was was fine, and the follow up email asking did I receive it all ok was never pressuring or pushy in any way. Very courteous.”

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Posted 2 years ago

“The initial email response to my Queryby Aileen was was fine, and the follow up email asking did I receive it all ok was never pressuring or pushy in any way. Very courteous.”

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Posted 2 years ago

“Stuart Dales . Really great today. Sorted out a difficult situation. 10/10 as always for Cruise Specialists.”

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Posted 2 years ago

“We found Stuart, at the Cruise Specialists, very helpful when we had difficulty from the cruise line. He is very customer focussed.”

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Posted 2 years ago

“Great service all round. Stuart Dales was helpful and efficient and above all, friendly. Many thanks Nick Hraboweckyj.”

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Posted 2 years ago

“Been with The Cruise Specialists for over 10 years now booking holiday cruises and find them excellent and very helpful in choosing and planning/arranging our holidays”

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Posted 2 years ago

“It has been a difficult year and your company has made it easier moving cruises more than once! Your advice has been good and I do not think that P&O is as good with customer service. I always recommend you to other passengers when asked but they do not know you so do not 'hide your light under a bushel'!”

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Posted 2 years ago

“Can’t recommend this company high enough, their staff go the extra mile every time to make sure you receive the holiday you want Best Regards Alan Wright”

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Posted 2 years ago

“I had a query regarding current rules and regulations regarding COVID-19 testing post cruise. The response was clear concise and relevant. I was able to act on their advise with confidence. regards Tony Phelan”

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Posted 2 years ago

“We are previous clients of The Cruise Specialists and would not hesitate to recommend them excellent service and good deals. Aileen gave excellent service which was second to none. She was very professional, efficient and pleasant. All queries were dealt with extremely quickly. Best service we have ever had.”

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Posted 2 years ago

“Cannot speak highly enough of both Stacey and Roisin who have managed to save our xmas and new year, putting together a fabulous package with Celebrity after our original cruise company cancelled our cruise yesterday 6 days after taking our money in full. Many thanks to you both, absolute stars x”

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Posted 2 years ago

“I Would like to thank all the staff at the Cruise specialest for there help and especially Stacy Kennedy for her help and promet reply”

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Posted 2 years ago

“all queries dealt with promptly and efficiently , no problem too big or small all treated with quiet efficiency I would recommend them wholeheartedly.”

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Posted 2 years ago

“Neil is a marvel. He goes over and above when trying to sort me out not just once but on every cruise I book. Stays calm, helpful. Makes me feel as though I’m his only client.”

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Posted 2 years ago

“Great experience booking an RCCL cruise for 2022, took away all the difficulty of figuring out what is and isn't possible via the website, and much easier to understand than RCCL's own call centre. Good price, very quick responses and super friendly.”

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Posted 2 years ago

“I would like to say a big thank you to Neil . He is has so much knowledge of all your cruise needs & nothing bothers him he has excellent customer service skills in that field”

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Posted 2 years ago

“Having had 3 cruises. (booked with Cruise Specialists,) cancelled due to Covid.I finally made it to Athens to board the Silver Moon all thanks to Stuart who went out of his way to deliver all the paperwork as I am useless with computers and all technology. .I have lost track of how many cruises I've done. all booked through Stuart and they all been handled with efficiency and have been a success.”

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Posted 2 years ago

“7 years ago, after always saying I didn't want to cruise after speaking to Stacey her know ledge and expertise explained to me step by step after realising how easy it was and suitable for families and wheel chair users we booked with Stacey and been every year since ( apart from lock down can't wait to go ASAP with Stacey help x”

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Posted 2 years ago

“We have used CS for years, Stuart has been our contact who is brilliant at his job and has given me excellent advice before and during COVID 19. I would certainly recommend CS to anyone wanting to book a holiday and especially to book a cruise.”

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Posted 2 years ago

The Cruise Specialists is rated 4.8 based on 820 reviews