The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,404 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first contact, I think on a Sunday, I was told the item was not available. I noticed that it was five minutes to four, which was closing time. I believe this was said to stop conversation. Hence I have lowered my score. Thereafter staff could not have been more helpful. The blemishes were highlighted to me to ensure I understood that the dishwasher had some cosmetic defects. The product arrived as expected and I was even able to obtain a duplicate email receipt, having somehow lost my original. Apart from the initial contact I was extremely satisfied.”

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Posted 3 years ago

“Ordered an A graded Siemens fridge freezer. Arrived exactly as described with minor marks. Delivery driver was fantastic. Only slight problem is that it was missing some shelves but a quick call and the problem was sorted. Overall, very pleased with everything.”

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Posted 3 years ago

“Polite informative and quick”

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Posted 3 years ago

“Ordered an American fridge freezer on the Friday evening. Was delivered 1st thing on the following Tuesday. Had a small issue with the cosmetics of the product following unpacking, once the delivery driver has departed which wasn't shown on the original photos. Spoke directly with the Manager - Steve who was very helpful. Offered to collect & full refund, or a small reimbursement. A very good service received, which I cannot fault & would not hesitate to recommend this company in the future.”

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Posted 4 years ago

“We found the fridge freezer we were looking for and saved hundreds of pounds on the retail price, for a couple of minor blemishes / dents. We are very pleased with the product, the delivery time was reasonable, the delivery driver was helpful, so all in all a very pleasing purchase and experience.”

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Posted 4 years ago

“Great products, customer service and speedy delivery. Highly recommend”

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Posted 4 years ago

“An excellent service.”

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Posted 5 years ago

“Still being updated, but friendly and helpful assistance”

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Posted 5 years ago

“Washing machine was a bargain, saved about £70 for minor damage that was barely visible ,and less than that described. 2 minor issues, the inlet pipe didn't arrive and I couldn't wait for it to be sent- it would have arrived the following day. I asked for a very small refund to cover parking and cost of buying an inlet pipe so that I could use the machine the day it arrived- this was given without any hassle. Delivery worked well but only because I was in. I was advised I would get a phonecall an hour beforehand which meant I could go to work and get back in time for delivery. I didn't receive a call and the delivery man had no reference to one on his delivery sheet. The website mentions a £50 fee if an item has to be delivered a second time. It may be worth clarifying if you would incur a charge if the same happens again. It was quick and easy to contact customer service and they were very helpful.”

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Posted 5 years ago

“ordered a Smeg graded double oven cooker with ceramic hob. Upon delivery the item was a dual fuel Smeg cooker of equal quality. When I rang to explain the wrong item had been delivered but I was happy to keep this they basically told me it was my fault and that I had ordered the wrong item despite on my invoice it stating ceramic hob. I did not like the attitude of the person on the phone but I got a small discount (very reluctantly) and the cooker is fantastic. Even with this hiccup, when we are due a washing machine I will give them a go.”

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Posted 6 years ago

“All I can say is Andy your delivery man is an serious asset to this business !! He has such a ‘can do ‘ attitude that I woukd definitely buy from appliance depot again ! The delivery people in other major companies just CANNOT compete with this level of service ! Thankyou Andy ! Really appreciate it !”

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Posted 6 years ago

“Ordered via telephone after viewing on my iPad. The reason I mention this is that the photos are not very clear when viewing them via the iPad. Went on description which stated no damage top, front, back or either side. Due to needing asap we decided to collect the goods when inspecting the cooker is had been damaged on top front right hand corner. We were very disappointed. However the benefit of collecting was that we were able to spend a little search the enormous warehouse and found a perfect match to our 1st order, we left very happy customers and will be back.”

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Posted 7 years ago

“To supply and deliver our much needed washing machine with the benefit of an interest free repayment plan.”

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Posted 7 years ago

“Good availability and right price.”

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Posted 7 years ago

“I was pleased to find a discounted appliance site selling items at a cheaper price than in the showroom/shops.”

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Posted 7 years ago

“No fuss, pleasant people to deal with.”

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Posted 8 years ago

“So far I am very impressed!”

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Posted 8 years ago

“Walked in & looked at a good range of ovens from cheap to premium brands, picked the one I wanted and took it home. £50 cheaper than some high street prices and £150 cheaper than Amazon. Result.”

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Posted 8 years ago

“I have a cool Best downdraft extractor and the amazing Bosch combi microwave oven both are graded but were both just out of their boxes and for that I got about £350 saved from their normal cost. The service was good and though they took about ten days to arrive they were delivered just as promised and on time. Very happy.”