The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,404 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A washing machine that arrived damaged was replaced a week later and the new one works perfectly.communication was good regarding delivery time the return and replacement went smoothly .l would buy again from this company.”

Helpful Report

Posted 2 years ago

“Collected item and once returned home found the item to be damaged. Phoned appliance depot and they arranged a collection and replacement for 2 days later. Replacement was perfect. Thanks for sorting out so quickly.”

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Posted 2 years ago

“I Bought a small microwave oven until my large Bosch oven was repaired as the spare part was sourced. I had no problems with the delivery and the van man was very helpful. I had good communication with the company. No complaints at all. Rob Kirkcaldy.”

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Posted 2 years ago

“Excellent order process and customer service Was an issue as I had delayed delivery until the end of January and then the item could not be located in the warehouse. Offered the choice of refund or ordering new item from website - refunded immediately and then I subsequently reordered an alternative. Went out of way to expedite delivery to keep to original schedule and delivery driver most helpful and professional. Would use again”

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Posted 2 years ago

“Good service and good communication, thank you. Robert Kirkcaldy.”

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Posted 2 years ago

“Good, quick service but price prevents recommendation.”

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Posted 2 years ago

“Throughout our discussions with all of your personnel they picked up the phone quickly, spent time explaining the options available to us and completed the order process with little fuss. Anna took control of the delivery process which was very efficient- other than our cooker arrived at 6am (exactly as planned) rather earlier in the morning than we would have liked to have been up to receive such an item. The driver was extremely helpful.”

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Posted 2 years ago

“Friendly and efficient team”

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Posted 2 years ago

“Price on appliance (integrated tumble drier) very competitive. Great service from place of order to delivery. Jess & Anna in customer service were able to provide swift confirmation of slight issue between billing and delivery address - our mistake! Driver kept me updated of delivery time. I would not hesitate to recommend Appliance Depot or use them again.”

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Posted 2 years ago

“I'm happy with my refurbished Smeg fridge freezer, which is working well. My only grumble is that The Appliance Depot wasn't able to deliver my order into my kitchen as there are two steps down from the hallway. Obviously a bit of a nightmare and involved me having to store it in my front garden under a tarpaulin and hire a separate company to move it. Otherwise, Jess has been super helpful and I'm pleased to have a classic item at far less than the RRP.”

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Posted 2 years ago

“I've had 2 separate range cookers delivered from The Appliance Depot. We had an issue with the first - oven door was locking. After unsuccesfully working through a manufacturer's repair process Appliance Depot replaced the item. The replacement oven went in and worked without a hitch. The 2nd oven purchase went with no problems at all. All seems good now, so thanks to Appliance Depot.”

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Posted 2 years ago

“Good service on time but one part was broken, have not yet had a reply. Message sent below Hello I received the Fridge yesterday but unfortunately the Veg container is badly cracked. Please could you arrange for a new one to be sent. Below is the photo of the damage.”

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Posted 2 years ago

“return and replacement of goods carried out by kind and efficiennt staff in all deortments many thanks Ann”

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Posted 2 years ago

“Customer service was great ,sorted out a discount as we had a dint in the freezer ,the man that delivered our freezers was really nice we would recommend this service thank you”

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Posted 2 years ago

“It was my first purchase from The Appliance Depot and I am pleased with my new washing machine . The only thing that I would say is the delivery chap did not call/text before he arrived at the house as expected and informed us that is not something they do .”

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Posted 2 years ago

“Purchased an American Fridge Freezer. Unfortunately it was delivered with some scuff marks and dents. Contacted the office and promptly resolved following an email exchange with the helpful staff.”

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Posted 2 years ago

“Excellent, friendly, efficient staff. The cooker was well wrapped but has three dents, the sides and the back. Presumably these happened at the factory. Fortunately they wont affect the workings or the aesthetics of the appliance. I would use the Appliance Depot again.”

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Posted 2 years ago

“The microwave arrived and on opening the box I found it was damaged. I made a call and they agreed to collect it and give me a refund or an exchange. Good customer service.”

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Posted 2 years ago

“Quick, efficient and got a great bargain with the slightly damaged DW Delivery guy was dead on his feet when he delivered the appliance. However, he was pleasant polite and very accommodating.”

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Posted 2 years ago

“Very Efficient and happy with this service provided by this company”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,404 reviews