The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,404 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is good, the young woman I spoke with was extremely helpful and pleasant. I have to wait 9 days for my delivery to see if all expectations are met. Will add extra if there's any problems.”

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Posted 2 years ago

“Fair to say we did have some issues but the team, especially Steve, did everything he could to rectify, and problems solved to our satisfaction. I would like to have given 5stars but the kerbside delivery was an obstacle we had to overcome, recruiting friends and neighbours to help carry the range cooker into the kitchen from outside on the patio. To have had it brought into the kitchen would be desirable.”

The Appliance Depot 4 star review on 2nd August 2022

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Posted 2 years ago

“Products are very good and people at depot are very helpful. Unfortunately the girl that answers the phone is awkward and abrupt - I don’t know why she is the port of call for any questions…”

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Posted 2 years ago

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Posted 2 years ago

“Very efficient and courteous”

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Posted 2 years ago

“Very efficient and courteous”

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Posted 2 years ago

“The unit was a fair price as not in original packaging but otherwise undamaged. Their driver this time was superb, I even called the AP staff afterwards to tell them so. I had struggled to repackage the previous unit which I'd mistakenly ordered as didn't understand the built-in vs. built-under difference. The young man really went the extra mile by offering his help to carry down the 5 steps as I couldn't manage on my own. The only negative about the experience was the fact the oven comes without a plug or even a cable! I had to get a man in to get the right rating twin and earth and wire into the circuit box at the back of the oven. This had a significant impact on cost and time for me to get this done. Not overly impressed with Bosch at that one.”

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Posted 2 years ago

“Recently purchased new washing machine. The model delivered was the wrong colour (a mix-up on the website)but an alternative in the correct colour was supplied the same day. Very good service from delivery driver too.”

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Posted 2 years ago

“Bought a Siemens fridge freezer. I also bought a Siemens washing machine about 3 weeks ago too. Appliances as per the details. Well packed. Delivery guys very helpful. One slight niggle was waiting nearly 2 weeks for delivery. I understand why though as you have to make it as economical as possible delivering nationally. First delivery was really quick so I guess it’s down to timings. Apart from that I’d definitely recommend and buy again for sure.”

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Posted 2 years ago

“Customer service was excellent. Delivery was arranged really quickly and delivery guy was really friendly and helpful. Only niggle was your system when I tried to order it seemed to get stuck twice and I had to try PayPal to pay which was fine but I had to call to resolve to reset the product. Not a big problem hence 4 stars as wasn’t perfect overall. Graded Siemens washing machine is a great price. I used straight away. Just a few tiny scratches on what is a new machine for a saving of £170. I’ll recommend you to friends and family.”

The Appliance Depot 4 star review on 25th April 2022

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Posted 3 years ago

“The (Bosch WA28281) washer is fine, very quiet! But also very heavy, much more so than our old (also Bosch, Exxcel 1200) Express model. It didn't help that the driver left the washer outside our front door, on the drive, and didn't even knock or ring the doorbell. We just saw a van come into the cul-de-sac and then leave. The delivery was at ~ 7.30am. The driver did not notify us that he was 30 minutes away, as we were told. I also don't much like the fact that the delivery would be anytime from 6.00am! We struggled mightily to get the washer into the kitchen - I am 77 and my wife is 71. I would not opt for delivery only again. But the price was very good, a slight blemish on the washer, and a £90 reduction in price. It didn't help that whilst removing the old machine, the tap started leaking! But that's nothing to do with the Appliance Depot!”

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Posted 3 years ago

“Helpful when I made an error”

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Posted 3 years ago

“good price just issues finding out when delivery due”

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Posted 3 years ago

“A great price, good customer service and good delivery to inside our property. The product was Grade A (damage to packaging) which was a few bits missing from the polystyrene insulation but otherwise good. The product itself was protested and retained all its protective coverings, the instruction manuals still sealed and all good.”

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Posted 3 years ago

“We ordered a fridge freezer from The Appliance Depot after really shopping around. Very impressed firstly with the price, so much cheaper than the same model from Curry's and other companies as well as offering 0% finance on 11 monthly payments so it was a no brainer really. Their staff are exceptionally upbeat, efficient and polite and my emails were responded to quickly. Thank you Jess and Laura! The only reason I haven't awarded 5 stars is because the driver wouldn't wait for us to unpack and inspect the fridge freezer as he had to get to his next delivery and when we did unpack it we found a small crack on the white plastic of one of the interior doors. Not ideal, but something we could live with so we decided not to try and send the appliance back. We let The Appliance Company know about the crack just so they could investigate this at their end and they gave us a small refund on what we'd paid. Again, they were polite and efficient in dealing with this. I would definitely use this company again and recommend to others.”

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Posted 3 years ago

“great price and excellent customer service”

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Posted 3 years ago

“Bought and received a washing machine. Good value and delivered on time. Would recommend.”

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Posted 3 years ago

“Delivery took more than 5 days (more like 9), but good service in every other respect. Very good customer service. Oven was in excellent condition.”

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Posted 3 years ago

“Good service, called 1hr after i ordered online to arrange delivery. Driver was early, i was out but he loaded into kitchen for my wife which was great. One small piece missing but sent photos and they got on it straight away. Product as new, struggled to find any 'dent' . Will recommend.”

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Posted 3 years ago

“Received fridge freezer in condition as indicated. Excellent customer service from the office, unfortunately let down by delivery driver, who did not ring ahead and would not wait when he delivered, F/F left in drive way. Good value for money on goods”

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Posted 3 years ago

The Appliance Depot is rated 4.6 based on 1,404 reviews