The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,441 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”

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Posted 1 year ago

“Arrived promptly and we had a question to ask about our freezer. There customer relation officer was brilliant and was very patient trying to resolve our problem as I’m useless on the internet. She sorted it out easily not like a lot of companies where you only talk to a robot and never get any sense at all.”

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Posted 1 year ago

“Mickie driver & all the team fantastic”

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Posted 1 year ago

“I bought a Bosch Series 6 Washing Machine in Graphite Grey. Excellent Customer Service Quick Brilliant Delivery And Washing Machine is in good looking condition”

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Posted 1 year ago

“Excellent price for my appliance which arrived well packaged on a pallet. Brilliant pre delivery communication from Laura in customer service. I’ll certainly check out Appliance Depot first for any future purchases of this kind.”

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Posted 1 year ago

“Tony was brilliant although the showroom was not open to the public due to a building issue he still showed us around & on completing a purchase of a cooker hood he carried the large item to our car . Great service Thankyou”

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Posted 1 year ago

“Great Service very efficient and helpful”

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Posted 1 year ago

“Anna, gave me full understanding of my requirements. She managed to offer me discount and matched a cheaper price. Very pleased. Thanks you Keith”

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Posted 1 year ago

“A very efficient and helpful service and great value.”

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Posted 1 year ago

“Excellent prices and quick delivery. I always check them before buying any appliances and they are always the best value.”

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Posted 1 year ago

“Order process was simple and Anna was very helpful over the phone with the delivery process. Delivery was on time and our order was very well packed. Very well pleased and would recommend to others.”

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Posted 1 year ago

“They're kindly replacing my tap as it was damaged sadly. Spoke to John the manager who was really helpful. So very happy they have been very understanding as I'm disabled.”

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Posted 1 year ago

“Couldn’t be happier with Appliance Depot. Best prices, great communication, all round excellent service.”

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Posted 1 year ago

“The service received was first rate. The contact made at each stage was polite & informative. A suitable delivery date was agreed & I was contacted the day before and given an idea of the time of delivery. I was contacted by the driver with a 30 minute heads up for his arrival. The product was checked in front of me on the doorstep to confirm it’s condition. An first class service, would definitely use the company again.”

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Posted 1 year ago

“Excellent customer service. Makes the customer feel that you are important to them. Their in-house delivery service is just as good arriving on time. The delivery driver was polite and friendly and delivered my appliance to exactly where I wanted it. The appliance was at a surprisingly low price and I am impressed with its quietness and impression of quality. For example the door closes with a reassuring click with only gentle pressure required, not the usual slam that most makes require. The only criticism I can make, and it is minor, is that the instruction book is enclosed in a re-sealable bag in the drum and this was not sealed properly so that the booklet was damp causing the staples to go rusty causing dark brown rust patches on the paper. As I said “minor”. Keep up the good work. I cannot recommend you more strongly.”

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Posted 1 year ago

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Posted 1 year ago

“1st class service, 30 minutes after placing order had a call to arrange delivery, had call day before to confirm I was 4th on the delivery. Driver called me to tell me when he would be arriving, he was within 10 minutes of what he said. Driver was lovely and opened box to ensure all products were correct. Would definitely use this company again, everyone I spoke to was lovely.”

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Posted 1 year ago

“What a great company, simply put they deliver exactly what you would expect. Which is sadly a very rare commodity. Brilliant service, delivered so efficiently. As a first time graded appliance buyer I was concerned as to what I was going to get, what I got was brilliant service and the product exactly as described. So impressed thanks to everyone. Steve & Jo”

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Posted 1 year ago

“Purchased a hob from the company. It turned out one valve was faulty. Unfortunately, they did not have another one in stock and gave me a prompt refund without any hassle. Refund was given by 2nd day. The customer service was excellent with very good communications-hence giving them 5 stars+. I definitely would not hesitate to use this company again and would highly recommend this company to anyone.”

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Posted 1 year ago

“Great service from The Appliance Dept. From initial product enquiries, product status clarification, placing order and delivery - everything is customer focussed and progressed in a prompt and professional manner. Outstanding communications - knowledgeable, polite, friendly and quick to answer any questions. Delivery scheduled efficiently on a convenient and suitable day- with the delivery prompt and as confirmed with items very well packaged. A pleasure to do business with, thoroughly recommended.”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,441 reviews