Excellent customer service. Makes the customer feel that you are important to them. Their in-house delivery service is just as good arriving on time. The delivery driver was polite and friendly and delivered my appliance to exactly where I wanted it. The appliance was at a surprisingly low price and I am impressed with its quietness and impression of quality. For example the door closes with a reassuring click with only gentle pressure required, not the usual slam that most makes require. The only criticism I can make, and it is minor, is that the instruction book is enclosed in a re-sealable bag in the drum and this was not sealed properly so that the booklet was damp causing the staples to go rusty causing dark brown rust patches on the paper. As I said “minor”. Keep up the good work. I cannot recommend you more strongly.