The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.64

4.6 Rating 1,309 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,309 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful on phone but only 1 delivery date available”

Helpful Report

Posted 4 months ago

“Very happy came on time good price working well”

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Posted 4 months ago

“We bought a microwave which was graded because of a "tatty" box but when we received it found that the door hinge was damaged. After sending the usual photos to confirm the problem Charlie immediately put another microwave on hold and offered the alternative of keeping the product at a reduced price. We decided to get another one in a "tatty" box which had obviously been thoroughly checked. We are very pleased with the customer service and outcome and would buy from the company again.”

Helpful Report

Posted 4 months ago

“Great company can't fault them they delivered my freezer on time keeping me informed all the way Really pleased with the freezer so much space and was a very good price from Appliance Depot considering other companies were a lot more.The office staff were very helpful and friendly. I will certainly buy from them again and would recommend them to my family and friends”

Helpful Report

Posted 4 months ago

“Great price , brand new Smeg washing machine as described. Delivery on time and completely as described. Was a bit sceptical initially as price was too good to be true (£450 instead of £1000+) but it's the real deal and the washing machine is perfect , arrived in the original packaging and has been working perfectly for the last couple of months.”

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Posted 4 months ago

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 5 months ago

“Very helpful lady that answered the call checked the goods as I asked and all staff were very polite and helpful.”

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Posted 5 months ago

“I had a small problem with some damaged goods on receipt, cant fault the way this was delt with and would not hesitate to use or recommend in the future.”

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Posted 5 months ago

“A very friendly staff who are also very kind and helpful when I raised a query with them. Very quick to confirm the order that I placed.”

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Posted 5 months ago

“Your payment system is Cr** So frustrating. Didn't manage to place an order.”

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Posted 5 months ago

Hi Steve, Really sorry for any inconvenience... we have been advised by SagePay (Evalon) that there was an issue at their end, for now we have now put another gateway in place so payments with 3DS will go through ok, while they fix this SCA issue.

Posted 5 months ago

“The product was offered at a great price but unfortunately arrived with a drawer and fittings missing. However, the customer service provided by Anna and Charlie are faultless. So responsive and helpful. Thanks.”

Helpful Report

Posted 5 months ago

“Customer service was great. Delivered on time. Thanks”

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Posted 5 months ago

“Very impressed with The Appliance Depot. Ordered a fridge freezer as the price was very competitive. The day after I received a call to arrange delivery. Called me the day before with a half hour time slot. Delivered on time by very friendly, helpful driver. Excellent service.”

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Posted 5 months ago

“I don't understand much about plumbing but when I phoned The Appliance Depot the lady that served me did, thank goodness. I ordered 2 hugely discounted new sinks. One for the utility and other other for our kitchen. Both are perfect, so thankyou. Eileen Godbold. Ipswich.”

Helpful Report

Posted 5 months ago

“Unfortunately, the tumble dryer delivered had no filters with it but Anna sent one very quickly (thankyou) unfortunately it wasn’t the correct one, so allowed clothing to be blown direct into heat exchange chamber (very dangerous). The machine couldn’t be used so Anna arranged for it to be collected and offered a full refund. Our experience with the company item wasn’t good but the customer service was brilliant. Would we buy from them again, most certainly.”

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Posted 5 months ago

“Great service, when there was a problem with damaged goods it was resolved quickly and efficiently”

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Posted 5 months ago

“As always, wonderful service and got my microwave at a great price. Thank you.”

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Posted 5 months ago

“Purchased a machine but unfortunately it wasn’t right, dealt with Anna who was excellent with her customer service, although it wasn’t her fault at all she tried so very much to put it right but eventually resolved it by arranging a collection and offering a full refund. Would certainly buy from this company again , just unfortunate machine wasn’t quite right but can’t fault the company and their attention to after sales, we’ll done Anna and thank youj”

Helpful Report

Posted 5 months ago

“Delivered on time as promised, Delivery guy was very good and accommodating - a credit to your company .... great value, we're delighted. Thanks A. Depot a nice niche market, Keep up the good work”

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Posted 5 months ago

“Quick delivery & great communication”

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Posted 5 months ago

The Appliance Depot is rated 4.6 based on 1,309 reviews