The Appliance Depot Reviews

4.71 Rating 244 Reviews
93% of reviewers recommend The Appliance Depot

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Within 5 Days
average delivery time
on-time delivery
Greater than 75%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
"Excellent customer service from start to finish. I had some queries about the dish washer before purchase, all of which were addressed via phone call with a pleasant and knowledgable advisor. Delivery was as arranged with a very friendly driver who helped us get the appliance in out of the rain. Great comms about the delivery window as well. Can highly recommend them."
Posted 5 days ago
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"Just taken delivery of our second purchase - a gas hob at a very keen price. Delivery arrived to the minute of advised time. Parcel extremely well packed with FRAGILE plastered all over it for van driver’s benefit ! Examined stainless steel surface - not a scratch or mark on it. All other parts checked and accounted for.Well done and a big thank you to Lauren of Appliance Depot and all the packers"
Posted 3 weeks ago
"Just taken delivery of a Neff Extractor unit for cooker. Very polite delivery driver-Steve- we examined the unit together and apart from a minor blemish ( already known about) everything is fine. So pleased with service and great prices we have ordered a 4 ring gas hob and look forward to its arrival . These two units will form part of a planned new kitchen ,"
Posted 3 weeks ago
"I ordered a graded smeg cookerwhich I was very excited about however when it arrived it had a large extra dent in the front from the transport. As a result I phoned and they sent out an engineer who changed the whole side panel. There was no fuss at all. Thank you."
Posted 3 weeks ago
"I can only comment on the company at the moment as I still have to get my new oven installed, but they've been really good. Prompt to contact me and organise a delivery. Delivery driver Andy went above my expectations; called before he arrived to make sure I was ready then helped me carry the heavy range cooker in the awkward entrance to my flat and down a narrow hallway over a radiator into the kitchen. And very friendly to boot! I was only expecting a kerbside delivery so thanks very much to Andy, it saved me a lot of bother! Cooker was well protected with bubble wrap and seems in great condition on inspection."
Posted 4 weeks ago
"I ordered a built-in cooker from The Appliance Depot. Being inexperienced, I got the measurements wrong and had to cancel - this was 9 days after I bought it and there were no problems at all getting a refund. I would definitely buy from them in the future"
Posted 1 month ago
"Excellent service thank you. Andy who delivered our cooker and fridge freezer was fantastic."
Posted 1 month ago
"Fantastic experience from start to finish, everyone I interacted with communicated clearly and genuinely acted like they wanted to help. Couldn’t fault the delivery service nor the quality and saving on the product. Will definitely use again in future."
Posted 1 month ago
"All round brilliant company, Ive bought loads of appliances from this company over the last five years and never had a problem as yet... plus the drivers go above and beyond to help get the items inside for us. Keep up the great work"
Posted 1 month ago
"Brilliant product as described saved hundreds and got a perfect delivery from Richard"
Posted 1 month ago
"Andy is an angel. He was so helpful and spent a long time here helping me since I was not able to disconnect and unplug the machine. He was just supposed to pick it up, but helped me with everything. Thank you so much!"
Posted 1 month ago
"From order to delivery, everything went very smoothly. The fridge freezer was exactly as described, the driver helped unpack and helped to move the appliance indoors. I really cannot fault any of the service at all, really pleased with my purchase and would be happy to use the Appliance Depot again"
Posted 1 month ago
"BB delivered with the same great customer service I had recieved along the way. Normally you do not get both a very good price and very good customer service has you have to neglect one or other but here you get both or I did.BB delivered to excatly where I wanted the equipment put and nothing was too much trouble for him despite him being on the road from about 0300 in the morning - my grumpy head would have been on not his; thanks all"
Posted 1 month ago
"I had not heard of The Appliance Depot but a web search found they had the specific fridge-freezer that I was looking for with 'damaged box' for an excellent price. Having seen other good reviews I placed my order. From that moment they were very helpful and friendly - getting in touch the next day to arrange a suitable delivery time. They had to change the delivery day because of a van MOT but went out of their way to ensure it didn't inconvenience me. The delivery driver was fantastic - taking time with me to make sure I was happy with the item (I still don't know what was actually damaged about the box!) and helping me understand how to move it easily and safely. He had a super tip on how to reuse the cardboard box to make an easy to remove protective cover while I still have builders around. I hope the fridge-freezer is as good as the service."
Posted 1 month ago
"Really good help from Chat person I think her name was Stephanie. Ive arranged collection of our old machine through local government which has meant Ive been able to purchase from you. The extra 10% discount has paid for that so very happy. We look forward to getting the fridge freezer in May. Perhaps I can add a review when we receive it? Thanks"
Posted 1 month ago
"I spoke to Stephanie who handled my query with patience together in a curteous polite helpful professional manner... Stephanie helped me through the on line buying process in a clear Easy step process.. I cannot rate the appliance depot high enough.. 10/10 from me Thank you Stephanie Mrs Ellis"
Posted 2 months ago
"A very competitive price, good product range, easy to deal with and friendly and helpful delivery service. I'll be using them again"
Posted 2 months ago
"Helpful and make the customer experience a good one"
Posted 2 months ago
"Did not know about this company, I discovered it by pure chance. Now I am over the moon, so easy to purchase. I really recommend the company, everything done in a few minutes, now just waiting for delivery. I will update you on my purchase when It arrives."
Posted 2 months ago
"Second item purchased from them! Amazing service, huge warehouse full of endless amounts of stock and great set of staff! Definitely recommend them and everybody should check them out!!"
Posted 2 months ago
The Appliance Depot is rated 4.71 based on 244 reviews

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