The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,509 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with cooker Van driver and customer support Highly recommended”

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Posted 5 months ago

“Product came faulty with missing parts”

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Posted 6 months ago

“Shocking company selling appliances that are advertised as no damage and it's just the repackaging purchased a fridge freezer big dent in the side and washer dryer which looked and smelt like it had been used avoid this company.”

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Posted 6 months ago

“Ordered a cooker hood with a damaged box. Once opened found the product was badly damaged. Contacted them by email with photos which was dealt with quickly and efficiently and a full refund including delivery charge was issued. Excellent customer service. Highly recommend.”

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Posted 6 months ago

“Frank is da’ man! Great service. He deliver the appliance to my kitchen and positioned it such that it could be plugged in. Thank you!”

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Posted 8 months ago

“Frank is da’ man! Great service. He deliver the appliance to my kitchen and positioned it such that it could be plugged in. Thank you!”

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Posted 8 months ago

“Couldn't fault shopping experience with Appliance Depot. Order taken by phone which was easy. Given a delivery date which was adherred to. Excellent communication with driver who was more than helpful. Thankyou so much”

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Posted 8 months ago

“Ordered £4k worth of product and realised once it arrived that it was covered in odd dents. Thankfully, nothing that could be seen post-install and therefore I ignored; however, the fridge freezer was missing all the parts. I couldnt get the kitchen installed before Christmas, so I had to wait 6 weeks, which surpasses their T&C's of 2 days for reporting missing items. When I called them for help, I was reminded of this and told to sort it myself with the manufactuer. I did. Which cost me more money, and although not much, was a real inconvenience and extremely poor display of customer service. I recommended friends to TAD, one of whom placed an order. Despite what the T&C's say, the unit was bought and paid for with TAD and never unboxed. It could not be installed on time and has created an incredible amount of hassle. For that reason, I find it crazy that common sense did not prevail and they did not help me. So, fair warning to all those reading this, the units are not factory boxes, heavily damaged, and like mine, missing entire installation parts. In hindsight, I did not save money ordering from them, and since I'm here, images attached of the minor damage to the unit, given its lack of original boxed protection.”

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Posted 8 months ago

“I have recently purchased a dish washer, the customer service was outstanding really happy with the dishwasher and a very price, the chap with the short dark hair was extremely helpful and knowledgeable I think his name was Richard Would recommend”

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Posted 10 months ago

“I made the wrong choice of cooker which was my fault, wrong power requirement so I needed to send it back. There was a restocking charge and also a collection cost. The driver and company were very helpful in getting to the house before the alloted time which was much appreciated. I would use again. But be more careful on the suitability of the product. Thabk you for your assistance.”

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Posted 10 months ago

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Posted 10 months ago

“The staff were very helpful and efficient when asking questions on the phone and The process in buying Smeg Fab 30 was easy.Thank you for a smooth and painless transaction.”

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Posted 10 months ago

“Super helpful and quick responding advisors who guided me to exactly what I needed when refurbishing my kitchen Also gave me an excellent discount way better than any other online store.”

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Posted 11 months ago

“Thank you folks for a first class, no nonsense, efficient service, very much appreciated ! 👍👍”

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Posted 11 months ago

“Just had my single spout kitchen CDA tap fitted which you supplied .This was described as brand new which it was . With your discount applied including Fed ex postage and very well packed it came to £60 . The tap is stunning and is priced elsewhere at £140 . I had a Smeg Pyrolytic oven from you around 6 years ago and at a third of the retail price and that too came with no marks or damage but had been described as having the oven glass replaced . This has also worked very well . Will keep telling everyone I know about you .Thank you .”

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Posted 11 months ago

“Never heard of your website, but every interaction has been a positive one. The graded BOSCH oven was exactly as described, and both the telephone staff and the delivery driver have been friendly and helpful.”

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Posted 11 months ago

“Very good service”

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Posted 11 months ago

“Website was easy to understand and to navigate the required stages to complete my purchase at a very competitive price. When I contacted by phone the operative I spoke to on the IT team was very helpful. I would certainly consider using them in future should I have the need. The delivery team were also very prompt In following up my order with delivery details.”

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Posted 11 months ago

“Great price on our smeg taps. I placed the order and 5 min later I had a call back from the depot to confirm my address etc. so a superb service from start to finish. Thankyou.”

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Posted 11 months ago

“They are delivering my oven and leaving it at the bottom of the stairs. I live in a second floor flat and I am expected to bring it up myself will not be ordering from this company again no help at all.”

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Posted 11 months ago

The Appliance Depot is rated 4.6 based on 1,509 reviews