The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.64

4.6 Rating 1,314 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,314 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, great product and price to match. Delivery was much faster than expected and I was kept informed of delivery right through to it being dropped at my door. Would highly recommend appliance depot.”

Helpful Report

Posted 9 months ago

“Ordered a Smeg dual sink stainless steel, ordering went smooth, communication from the company at every step went above and beyond calling to arrange delivery and backing it up with emails, then follow up emails to say what drop we'd be, then a call on the day from the driver saying how far away he was and ETA. Item was well packaged and no damage to the box. Then a follow up call as I wasn't there letting me know it was left in the allocated space. Will definitely be using this company again as for me customer service what matters and they seem to have it spot on, in this world of today it's very rare Thank you. 🙂”

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Posted 9 months ago

“Everyone I spoke to at The Appliance Depot was so helpful and personable, especially Charlie. I asked if I could go and see the oven before I bought it and the sales team in Leicester made that very easy. When I arrived at the warehouse, the oven was ready for me to look at. Paying over the phone was quick and straightforward. The day before the delivery I received both a phone call and an email giving me an estimated delivery time. The driver rang me on the morning to inform me of the 2 hour delay to the delivery time (not his fault - traffic!). He was very friendly and helped remove the packaging so that I could check the oven before he left. All in all, it was a very positive experience and I will have no hesitation in buying from The Appliance Depot again.”

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Posted 9 months ago

“Wow! I bought a graded fridge freezer with slight dents for a really good price. I expected that, for the price, the dents would be very obvious. When it arrived the 'slight dents' were hardly visible! Lovely clear communications about delivery and a very helpful, friendly delivery driver. Would I buy from The Appliance Depot again? Too right I would!!!”

Helpful Report

Posted 9 months ago

“I purchased a new appliance from the appliance depot. Online ordering was easy and the team where very helpful to schedule a quick and convenient delivery time. The delivery driver called ahead of time and brought my appliance into the kitchen, even unpacking it to ensure it was undamaged. Really good service and great prices.”

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Posted 9 months ago

“Very easy to sort and purchase your product as the personel are extremely helpful and courteous”

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Posted 9 months ago

“The service was good it came in good time the driver was very helpful well pleased will use you again”

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Posted 9 months ago

“Great price for a product that is in perfect condition. Lovely, friendly driver delivered the fridge freezer this morning and was really accommodating with helping to get the item inside. Will definitely used The Appliance Depot again, and recommend to others. Thanks”

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Posted 9 months ago

“We bought a CDA Fridge Freezer, price a lot lower than elsewhere. Driver phoned before delivering, very helpfully put it inside the hall and waited whilst we checked for any damage (his suggestion). There was none. Will use this company again if we need anything else.”

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Posted 10 months ago

“From the minute I entered the premises I was welcomed with a warm smile from Anna. I was given the perfect customer service from her. Welcoming, friendly, helpful. We found what we were looking for with a good price. Definitely recommend anyone wanting a good appliance with a fabulous customer service.”

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Posted 10 months ago

“Really good value and helpful delivery including advance notification”

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Posted 10 months ago

“Brilliant. After spending a week arguing with Currys customer services after a damaged delivery and getting nowhere i contacted these amazing people. Within ten mins was in the warehouse, another ten buying my items and huge discount and half an hour later they were delivered to my house! Love them. If you're wondering..do it!! Use them. You won't regret it.”

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Posted 10 months ago

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Posted 10 months ago

“I'm completely satisfied 😌 Delivery was on time and driver was very friendly and helpful.”

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Posted 10 months ago

“Simple internet ordering. £200 cheaper than elsewhere. Timely delivery (lovely driver). Could not tell you about returns & refunds as none required. 👍”

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Posted 10 months ago

“This is my second purchase from the Appliance Depot and in both instances I have been very happy with product, communication and delivery. The items have been clearly shown in the related photographs shown on the website and the company staff have given excellent communication. Delivery was fast with the driver phoning 30 minutes before his arrival; the delivery vehicle was fitted with a tail lift and the driver could not have been more helpful. This may seem like gushing praise, but I really couldn’t be more satisfied.”

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Posted 10 months ago

“Really efficient service when dealing with a faulty product return. Replacement arranged and delivered within a couple of days. Great customer service.”

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Posted 10 months ago

“I’m very happy with my washing machine. The delivery guy was great.”

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Posted 10 months ago

“I ordered a fridge from The Appliance Depot and thought we would have difficulty with delivery as we can only accept up until 2 pm. The driver call at around 2 pm and said he would be later. As it was we could take the fridge and after speaking to Anna she sorted this out for us. Anna certainly is very good at her job and I would definitely recommend her.”

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Posted 10 months ago

“I had a problem with an oven I bought. But the customer service was great everything was sorted promptly and to my satisfaction. I would greatly recommend Anna who dealt with my issue.”

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Posted 10 months ago

The Appliance Depot is rated 4.6 based on 1,314 reviews