The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,482 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a hob from the company. It turned out one valve was faulty. Unfortunately, they did not have another one in stock and gave me a prompt refund without any hassle. Refund was given by 2nd day. The customer service was excellent with very good communications-hence giving them 5 stars+. I definitely would not hesitate to use this company again and would highly recommend this company to anyone.”

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Posted 2 years ago

“Great service from The Appliance Dept. From initial product enquiries, product status clarification, placing order and delivery - everything is customer focussed and progressed in a prompt and professional manner. Outstanding communications - knowledgeable, polite, friendly and quick to answer any questions. Delivery scheduled efficiently on a convenient and suitable day- with the delivery prompt and as confirmed with items very well packaged. A pleasure to do business with, thoroughly recommended.”

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Posted 2 years ago

“Easy to use website, clear pictures of damage with an explanation, full manufactures warranty. Good saving on list price”

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Posted 2 years ago

“Quick delivery, great communication and fantastic product at a reasonable price, would recommend”

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Posted 2 years ago

“In the unfortunate event your appliance is determined faulty after 6 months there is no rules its what the management says regardless of where you are in terms of your warranty. When i first spoke to them about the issues they demanded a report stating it was not repairable, now that engineer has determined its a lost cause they have decided they wont refund or replace so they are not even keeping to their word. Most retailers would have proper supply channels and hence they would have agreements where they take the faulty goods back and replace or issue you a refund and take it up with their suppliers. - not in this case my advice if you plan to spend your hard earned money and think you will save a couple of quid by going here please think again. when things work its a great feeling you got yourself 50quid off however in the unfortunate event the item is bad that's when you regret it.”

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Posted 2 years ago

“Purchased damaged goods but it wasn’t clear on the website. Appliance Depot say it was but there definitely was no indication or photos saying cosmetic damage!! Be very care what you purchase.”

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Posted 2 years ago

“Brilliant service had been looking in line but called to ask a few questions about delivery. All ordered and sorted in minutes and delivered quickly. The staff we dealt with were helpful and knowledgeable and the washer dryer is brilliant. Happy customer -thank you.”

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Posted 2 years ago

“I recently bought 3 appliances from this seller. The sales team were extremely professional, very knowledgeable, polite, friendly, quick to answer questions.. and Anna, who handled my order, was extremely patient with me, despite me multiple times changing my order. Yet, although I was not making things go easy as constantly changing my mind as to what I wanted. Throughout, Anna was extremely patient, helpful and very professional. Outstanding customer services, I was very impressed. As for the appliances. Quick delivery, well packed, and everything was fantastic quality, very much as to how the adverts described the items. The deals they offer are outstanding and best deals available online, but the appliances really are new/ex-display and in perfect condition. I could not have had a better buying experience. I absolutely highly recommend as 5 star service, 5 star products. I shall definitely be buying again from here. I very much recommend you do the same”

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Posted 2 years ago

“Great service and a good price. The freezer was as described. I would definitely recommend. Thanks”

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Posted 2 years ago

“Great price and professional delivery”

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Posted 2 years ago

“If only more companies were like this one. Help 10/10 Communication: 10/10 Staff: I dealt with Anna, top notch agent/problem solver/listener 11/10 Quality service from start to finish. I would happily buy from them again. They are now on my trusted supplier sheet. Thank you VERY much The Appliance Depot”

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Posted 2 years ago

“The Appliance Depot Team replaced a Neff K5872SEOG built-in fridge/freezer which had a refridgerent issue with a brand new Neff fridge/freezer of the same model. They transferred the doors to the left hand side, did a thorugh engineer check etc., to make sure the fridge/freezer was in perfect worked order before delivery. We will not hesitate to use The Appliance Depot again. Excellent prooce and good service. Jenny Green”

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Posted 2 years ago

“I ordered my appliance on line. there was a problem, which was soon solved by a very curteous lady. My delivery was arranged.. When it arrived the appliance was soon put into its designated place, the whole experience, from start to finish , went smoothly. I would certainly recommend Appliance Depot.”

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Posted 2 years ago

“Good website that clearly identifies blemishes on each appliance. Good prices, really easy no messing purchasing. Good value quick and easy delivery. All in as smooth a purchase as you could hope for.”

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Posted 2 years ago

“Oven I bought was great value, free delivery next day in morning , delivery was communicated very well and delivered into my kitchen. Staff at shop and delivery guys were very helpful 👍”

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Posted 2 years ago

“Excellent communication at all stages of the order process including a phone call a couple of days in advance of the delivery and then one from the driver about half an hour before getting here. The driver checked the goods thoroughly before leaving.”

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Posted 2 years ago

“Exceptional price, exceptional service, and courtesy. Do I work for them? No, but I bet they treat their staff well.”

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Posted 2 years ago

“Good price great sevice so couldn't fault it.”

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Posted 2 years ago

“I ordered I new Smeg integrated fridge. It arrived on time the delivery guy did check it over and all seemed ok. When I unpacked it to install it I noticed a white cover grill was broken. I called and It was answered by a nice lady called Anna. She ask me send over pics of the damage and she then went away and sorted a replacement for and it arrived in a couple of days. This is the the third item I have bought and I have received great service each time. Highly recommend this company and the staff.”

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Posted 2 years ago

“Good price, good service. Very nice and prompt phone call about delivery.”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,482 reviews