The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.64

4.6 Rating 1,309 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,309 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price appliance, good communication regarding delivery, great delivery driver, very pleasant brought appliance right into the kitchen for me. Would use again”

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Posted 1 month ago

“Ok, but when the machine didn't work, when the manufacturer took to long to try to get it repaired I tried to get a refund Trade depot wouldn't accept forcing me to wait even longer for a repair (Bought in January now March) and still waiting for repair.”

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Posted 1 month ago

“Excellent price and delivery driver was very helpful polite and communication excellent would buy again”

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Posted 1 month ago

“Helpful, straightforward, good choice, good value”

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Posted 1 month ago

“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”

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Posted 1 month ago

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Posted 1 month ago

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Posted 1 month ago

“Arrived promptly and we had a question to ask about our freezer. There customer relation officer was brilliant and was very patient trying to resolve our problem as I’m useless on the internet. She sorted it out easily not like a lot of companies where you only talk to a robot and never get any sense at all.”

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Posted 1 month ago

“Mickie driver & all the team fantastic”

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Posted 1 month ago

“I bought a Bosch Series 6 Washing Machine in Graphite Grey. Excellent Customer Service Quick Brilliant Delivery And Washing Machine is in good looking condition”

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Posted 1 month ago

“Excellent price for my appliance which arrived well packaged on a pallet. Brilliant pre delivery communication from Laura in customer service. I’ll certainly check out Appliance Depot first for any future purchases of this kind.”

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Posted 1 month ago

“Tony was brilliant although the showroom was not open to the public due to a building issue he still showed us around & on completing a purchase of a cooker hood he carried the large item to our car . Great service Thankyou”

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Posted 1 month ago

“We waited two weeks for them to deliver our freezer down to Surrey. I took a day off work to be in for it. It arrived and turned out to be a fridge as it was labelled wrong. They then wouldn't arrange collection/replacement for another two weeks because they weren't delivering to the area. We are now left with a fridge we cannot use in our dining room for another two weeks. They wouldn't make any exceptions with booking an external courier, despite offering this as a service on their website. DO NOT buy from this place unless you live locally to midlands as they cannot be trusted to deliver, and their retuning process is extremely difficult.”

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Posted 1 month ago

“Purchased damaged goods but it wasn’t clear on the website. Appliance Depot say it was but there definitely was no indication or photos saying cosmetic damage!! Be very care what you purchase.”

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Posted 1 month ago

“Great Service very efficient and helpful”

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Posted 1 month ago

“Anna, gave me full understanding of my requirements. She managed to offer me discount and matched a cheaper price. Very pleased. Thanks you Keith”

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Posted 1 month ago

“A very efficient and helpful service and great value.”

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Posted 1 month ago

“Problems with my graded Smeg range cooker: Sides far more ‘dented’ than described – more like caved in Dent back of hob area (not described in listing) Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ ) No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber) Door lines uneven (‘no damage’ to front of cooker in listing) What I was told by AD: Adaptor has never been missing before – implying I was mistaken Can’t do anything over weekend – although I did then get another call Adaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it) Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen) Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway) Maybe I have uneven floors which would account for the uneven doors (?) Further conversations: I suggested I could have a replacement and was told ‘no’ – I would be given a full refund. I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in. I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price. Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork. I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance. So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.”

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Posted 1 month ago

“Excellent prices and quick delivery. I always check them before buying any appliances and they are always the best value.”

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Posted 1 month ago

“Order process was simple and Anna was very helpful over the phone with the delivery process. Delivery was on time and our order was very well packed. Very well pleased and would recommend to others.”

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Posted 1 month ago

The Appliance Depot is rated 4.6 based on 1,309 reviews