Problems with my graded Smeg range cooker: Sides far more ‘dented’ than described – more like caved in Dent back of hob area (not described in listing) Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ ) No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber) Door lines uneven (‘no damage’ to front of cooker in listing) What I was told by AD: Adaptor has never been missing before – implying I was mistaken Can’t do anything over weekend – although I did then get another call Adaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it) Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen) Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway) Maybe I have uneven floors which would account for the uneven doors (?) Further conversations: I suggested I could have a replacement and was told ‘no’ – I would be given a full refund. I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in. I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price. Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork. I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance. So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.