We waited two weeks for them to deliver our freezer down to Surrey. I took a day off work to be in for it. It arrived and turned out to be a fridge as it was labelled wrong. They then wouldn't arrange collection/replacement for another two weeks because they weren't delivering to the area. We are now left with a fridge we cannot use in our dining room for another two weeks. They wouldn't make any exceptions with booking an external courier, despite offering this as a service on their website. DO NOT buy from this place unless you live locally to midlands as they cannot be trusted to deliver, and their retuning process is extremely difficult.