The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.63

4.6 Rating 1,311 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,311 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prices and quick delivery. I always check them before buying any appliances and they are always the best value.”

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Posted 1 month ago

“Order process was simple and Anna was very helpful over the phone with the delivery process. Delivery was on time and our order was very well packed. Very well pleased and would recommend to others.”

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Posted 1 month ago

“They're kindly replacing my tap as it was damaged sadly. Spoke to John the manager who was really helpful. So very happy they have been very understanding as I'm disabled.”

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Posted 1 month ago

“Couldn’t be happier with Appliance Depot. Best prices, great communication, all round excellent service.”

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Posted 1 month ago

“The service received was first rate. The contact made at each stage was polite & informative. A suitable delivery date was agreed & I was contacted the day before and given an idea of the time of delivery. I was contacted by the driver with a 30 minute heads up for his arrival. The product was checked in front of me on the doorstep to confirm it’s condition. An first class service, would definitely use the company again.”

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Posted 2 months ago

“Excellent customer service. Makes the customer feel that you are important to them. Their in-house delivery service is just as good arriving on time. The delivery driver was polite and friendly and delivered my appliance to exactly where I wanted it. The appliance was at a surprisingly low price and I am impressed with its quietness and impression of quality. For example the door closes with a reassuring click with only gentle pressure required, not the usual slam that most makes require. The only criticism I can make, and it is minor, is that the instruction book is enclosed in a re-sealable bag in the drum and this was not sealed properly so that the booklet was damp causing the staples to go rusty causing dark brown rust patches on the paper. As I said “minor”. Keep up the good work. I cannot recommend you more strongly.”

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Posted 2 months ago

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Posted 2 months ago

“1st class service, 30 minutes after placing order had a call to arrange delivery, had call day before to confirm I was 4th on the delivery. Driver called me to tell me when he would be arriving, he was within 10 minutes of what he said. Driver was lovely and opened box to ensure all products were correct. Would definitely use this company again, everyone I spoke to was lovely.”

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Posted 2 months ago

“What a great company, simply put they deliver exactly what you would expect. Which is sadly a very rare commodity. Brilliant service, delivered so efficiently. As a first time graded appliance buyer I was concerned as to what I was going to get, what I got was brilliant service and the product exactly as described. So impressed thanks to everyone. Steve & Jo”

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Posted 2 months ago

“Purchased a hob from the company. It turned out one valve was faulty. Unfortunately, they did not have another one in stock and gave me a prompt refund without any hassle. Refund was given by 2nd day. The customer service was excellent with very good communications-hence giving them 5 stars+. I definitely would not hesitate to use this company again and would highly recommend this company to anyone.”

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Posted 2 months ago

“Great service from The Appliance Dept. From initial product enquiries, product status clarification, placing order and delivery - everything is customer focussed and progressed in a prompt and professional manner. Outstanding communications - knowledgeable, polite, friendly and quick to answer any questions. Delivery scheduled efficiently on a convenient and suitable day- with the delivery prompt and as confirmed with items very well packaged. A pleasure to do business with, thoroughly recommended.”

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Posted 2 months ago

“Easy to use website, clear pictures of damage with an explanation, full manufactures warranty. Good saving on list price”

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Posted 2 months ago

“Quick delivery, great communication and fantastic product at a reasonable price, would recommend”

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Posted 2 months ago

“In the unfortunate event your appliance is determined faulty after 6 months there is no rules its what the management says regardless of where you are in terms of your warranty. When i first spoke to them about the issues they demanded a report stating it was not repairable, now that engineer has determined its a lost cause they have decided they wont refund or replace so they are not even keeping to their word. Most retailers would have proper supply channels and hence they would have agreements where they take the faulty goods back and replace or issue you a refund and take it up with their suppliers. - not in this case my advice if you plan to spend your hard earned money and think you will save a couple of quid by going here please think again. when things work its a great feeling you got yourself 50quid off however in the unfortunate event the item is bad that's when you regret it.”

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Posted 2 months ago

“Purchased damaged goods but it wasn’t clear on the website. Appliance Depot say it was but there definitely was no indication or photos saying cosmetic damage!! Be very care what you purchase.”

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Posted 2 months ago

“Brilliant service had been looking in line but called to ask a few questions about delivery. All ordered and sorted in minutes and delivered quickly. The staff we dealt with were helpful and knowledgeable and the washer dryer is brilliant. Happy customer -thank you.”

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Posted 2 months ago

“I recently bought 3 appliances from this seller. The sales team were extremely professional, very knowledgeable, polite, friendly, quick to answer questions.. and Anna, who handled my order, was extremely patient with me, despite me multiple times changing my order. Yet, although I was not making things go easy as constantly changing my mind as to what I wanted. Throughout, Anna was extremely patient, helpful and very professional. Outstanding customer services, I was very impressed. As for the appliances. Quick delivery, well packed, and everything was fantastic quality, very much as to how the adverts described the items. The deals they offer are outstanding and best deals available online, but the appliances really are new/ex-display and in perfect condition. I could not have had a better buying experience. I absolutely highly recommend as 5 star service, 5 star products. I shall definitely be buying again from here. I very much recommend you do the same”

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Posted 2 months ago

“Great service and a good price. The freezer was as described. I would definitely recommend. Thanks”

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Posted 2 months ago

“Great price and professional delivery”

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Posted 2 months ago

“If only more companies were like this one. Help 10/10 Communication: 10/10 Staff: I dealt with Anna, top notch agent/problem solver/listener 11/10 Quality service from start to finish. I would happily buy from them again. They are now on my trusted supplier sheet. Thank you VERY much The Appliance Depot”

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Posted 3 months ago

The Appliance Depot is rated 4.6 based on 1,311 reviews