Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,537 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

0116 2696558

Email:

enquiries@tapnshower.com

Tap 'n Shower UK Ltd 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Tavistock Micra toilet seat. What I received looks like a replica.”

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Posted 1 month ago

“Unable to comment as we’ve still not received our order. I was advised on the 12th March 2024 after contacting you to find out where my order was, it would be delivered on the 13th March 2024, it hasn’t arrived yet. I was notified it had been dispatched and should have arrived next working day that was on the 6th March 2024.”

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Posted 1 month ago

“How can i . Item is not delivered or installed. Item should have been delivered a week ago.”

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Posted 1 month ago

“So far appalling. Ordered shower tray and waste. Still waiting for shower tray and sent wrong wast and I’m expected to pay for the return.”

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Posted 2 months ago

“Tap arrived damaged. Emailed and phoned multiple times with no response other than i will need to wait for an email (6 days so far)... Still no solution!!!”

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Posted 3 months ago

“Placed an order for an item that said was in stock. Received a dispatch confirmation a couple of days later saying 'next day' delivery, but with no tracking details, and nothing received as of two weeks later. Called to find out where it was, and no idea (other than it wasn't actually in stock, and was being shipped from a supplier). Still no idea where my order is.”

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Posted 3 months ago

“Dreadful ,item never arrived,no one answers the phone,case has been escalated to paypal”

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Posted 3 months ago

“Diabolical. Taps arrived with rust !! and multiple faults - look like seconds basically. The IVR is a weird AI shocker, then no one picks up. I finally get a response to a web chat complaint promising to sort a replacement ‘that very day and haven’t heard from them since. £250 for a set of taps I can’t use. Avoid like the plague.”

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Posted 3 months ago

“It took over a week after ordering to inform me of no stock, no refund was offered, and a further 6 weeks to receive the item. It arrived in a beaten/broken box but undamaged.”

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Posted 4 months ago

“You are asking for a review and we still haven’t received it! It’s been months since we ordered it.”

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Posted 4 months ago

“Joke of a company was told delivery would be late Friday and then had a call form Telfords saying it would be Tuesday customer is very unhappy and no email or phone call back out of courtesy.”

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Posted 4 months ago

“We were not told that our item needs to be ordered from hansgrohe. This meant a delay in our shower and bathroom for a month. We chased this item, for weeks and it was delayed by a further week. Once it finally arrived, the main item - the concealed valve was MISSING. We are now waiting for this to be further delivered. This will mean our shower will be delayed a further month and so in total, we have not had a shower/bath for 2 months total. We have had to make other living arrangements and our builders are not happy either. This is a terrible service.”

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Posted 5 months ago

“I struggle to find the right adjective. Awful, shocking, abysmal, none of these go far enough to describe how poor my experience has been. I ordered 2 showers which were marked as in stock. They were not. After a week I was told they would be with me in a few days. They were not. I asked again and was told another delivery date. They failed to be in stock for then. I asked for a refund, they said it would be in my account within 5 working days. It was not. Too many failures to be a coincidence I am afraid.”

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Posted 5 months ago

“We have still not received it. This needs cancelling and a full refund is required. Very disappointing.”

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Posted 5 months ago

“Purchased a close coupled toilet, no seat included. Never in 30 years of plumbing have I come across ordering a toilet with the seat not included. Cost me an extra £35. Will not be using again!”

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Posted 6 months ago

“Ordered an item, and was then contacted after the transaction had gone through to say the item was no longer available. I was offered an alternative with partial refund, which I accepted. When the replacement item arrived it was damaged. I sent photos and was then offered a collection and refund of the replacement item. While these things were organised quickly I have still not received the refund for the difference in price between the two items, or the refund for the replacement item and it has been four weeks. I have had no responses to several emails regarding the refund which is for over £100. I would avoid using this company in the future.”

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Posted 7 months ago

“After two weeks still waiting to receive my order”

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Posted 7 months ago

“No initial delivery on time. Guaranteed priority delivery- failed. Asked to cancel order- failed. Returned to store for refund- failed. An absolute joke of a company. Will be getting solicitors involved.”

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Posted 7 months ago

“Worst company to deal with. Take no responsibility and always blame suppliers. They are a middle man and dont hold stock. you will wait weeks for a delivery. I would suggest paying more and getting a better service. I would avoid this company unless failure is your thing. Phone lines only available during 9-12 and 2-4pm”

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Posted 8 months ago

“Told the item was in stock and would be delivered in 2-3 days only to find that stock isn't held and had to ring up on dat 4 to find out where the taps were . When they did arrive, the quality was very good”

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Posted 8 months ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,537 reviews