Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,547 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

$Read Tap \'n Shower UK Ltd Reviews$

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Phone:

0116 2696558

Email:

enquiries@tapnshower.com

Tap 'n Shower UK Ltd 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is exemplary. While there were some issues with the delivery and the product that I received (both out of their control), they were personable, empathetic and went out of their way to help. They managed to turn a very poor customer experience (again, not due to them, but the damaged good from the manufacturer) into a good one, and I would definitely consider buying from them again.”

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Posted 7 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Hello Simon and thank you so much for this amazing review. We take our customer service extremely seriously and pride ourselves in helping to give our customers a pleasant purchasing experience. We look forward to hopefully hearing from you again in the future. Best regards The TNS team

Posted 7 years ago

“Do not buy from this company they refuse to accept returns of faulty goods arguing there not faulty even when you send video evidence”

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Posted 2 years ago

“Late delivery Customer service is appalling. Returned item, then had to chase the refund which they withheld for over 10 days. Not a company I would ever deal with again. After sales support is key to running a successful business, so many companies, this one included seem to concentrate all efforts on selling products and nothing on dealing with issues, simple returns etc.”

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Posted 6 months ago

“There was no indication on the web site that my order would take 9 days to arrive. Meanwhile there were no emails to explain the delay and so I eventually rang up to enquire what was going on. Your explanation came with little apology.”

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Posted 11 months ago

“Great service & prompt delivery”

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Posted 1 year ago

“Unable to comment as we’ve still not received our order. I was advised on the 12th March 2024 after contacting you to find out where my order was, it would be delivered on the 13th March 2024, it hasn’t arrived yet. I was notified it had been dispatched and should have arrived next working day that was on the 6th March 2024.”

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Posted 1 year ago

“How can i . Item is not delivered or installed. Item should have been delivered a week ago.”

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Posted 1 year ago

“Fast delivery, although the part in the box did not match the item/part number , had to be returned. That's when then the problems begin, only once been able to get through to customer services emails aren't alway replied to, and have to wait for the item to be in the warehouse before they send out the correct item, so a weeks delay or more.”

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Posted 1 year ago

“Excellent Service and Lowest Price”

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Posted 1 year ago

“No initial delivery on time. Guaranteed priority delivery- failed. Asked to cancel order- failed. Returned to store for refund- failed. An absolute joke of a company. Will be getting solicitors involved.”

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Posted 1 year ago

“What I ordered online was marked as available in stock and delivery time would be 1-2 days, which turned out to be nearly 3 weeks. Tap 'n Shower never once answered the phone on the multiple times I called. They never responded to any of my emails either when I made an enquiry to check on my order. The live chat service never worked. Very poor service indeed.”

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Posted 2 years ago

“On 27 March I made an online order (No ORD2331659) to Tap N Shower for a Hansgrohe bathtub trap ref 56373000 at a cost of £25.99, which has an estimated delivery of 2-3 days. Because the delivery was important, and because I did not receive an immediate confirmation of the order, I emailed Tap N Shower on 28 March 2023 at 11.43 to ask for confirmation of the order and delivery time. At 11.43 on 28 March I received an acknowledgement and was informed that “a ticket has been created” and that I would be sent a response, usually within 24 hours. At 11.52 on 28 March I responded by email “Thank you very much for your very quick response to my email. If you don’t have it in stock or there is going to be a delay in delivery could you please let me know asap.” On 29 March at 9.04 I received the following reply: “I have looked into the delivery of your order ORD2331659 for the 1 x Hansgrohe Bathtub Trap - 56373000, this item is showing in stock with Hansgrohe in Germany which means delivery will be 7 - 10 working days for delivery. Once the item arrives into our warehouse your order will be dispatched same day on a next working day delivery service with DPD, at which point you will receive a dispatch notification email which will provide you with tracking for the delivery. “ At 15.18 on 29 March I responded: “Thank you for your message. Unfortunately buying the shallow bathtub trap only worked with a 2-3 day delivery from the time of order. The 7-10 day delivery is unacceptable. Please cancel the order and refund the money.” On 5 April I received three email each informing me that the trap was about to be delivered. I responded to these on 5 April at 12.49 as follows: I refer to the three emails I have received today: the first at 11.18 from Enquiries - Tap’n Shower; the second also at 11.18 from Tap ’n shower DO NOT REPLY; and the third either from Tap N Shower or did, I'm not sure which. I would remind you that I ordered the trap based upon your your original advertisement which stated estimated delivery was 2-3 days. Your email dated 28 March threw doubt in this and I asked for confirmation about this in my email dated 28 Mar at 11.52. You replied on 29 March at 9.04 stating it would take 7-8 working days to come from Germany and would then be dispatched on a next working day delivery service with DPD. I replied on 29 March at 15.18 saying this was unacceptable and immediately cancelled the order and asked for the return of my money. This order has been cancelled since 29 March, please do not deliver as you will only have to pick it up again. Please refund the money without any further delay. I also telephoned Tap N Shower the same day to reconfirm that the order had been cancelled and asked why this had been ignored and that I was being informed that it was being delivered. I was advised to refuse the delivery when it arrived and the courier would return it. On 6 April at 12.29 I sent the final email to Tap N Shower, as follows: DPD have just attempted to deliver the bath trap (about 5 minutes ago). As I expected when I spoke to you yesterday on the phone, they did NOT knock on the door as you assured me they would, but just left the package on my doorstep. Fortunately I managed to see the driver as he was leaving and managed to return the package to him before he left. I look forward to receiving notification in the immediate future that you have repaid the amount paid. Although you have not responded to any of my previous messages cancelling the order, I would appreciate it if you would acknowledge receipt of this email. Needless to say you did not acknowledge receipt of the message and have not yet refunded the money. I have just checked my credit card transactions for the last month and they show that I paid £25.99 to Tap N Shower Leicester on 27 March 2023. There is no refund shown as of 20 April 2023 at 16.05.”

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Posted 2 years ago

“Tapnshower are complete shysters and con merchants do not buy anything from this company. They say stock is available when it is not and they will not process your refund even when you provide proof of delivery. In fact they run a systemised scam where they claim not to have received your return and refuse to accept your courier's proof of delivery. Impossible to get through on the phones and you are just fobbed off with excuses and unfulfilled promises that they will "expediate" your refund. AVOID AT ALL COSTS.”

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Posted 2 years ago

“Goods ordered 03/02 with the website showing as available in 3 working days with an email advising 'some' of the order was available immediately, after chasing the order nearly 3 weeks after delivery advised that these would not be available until the end of March, confirmation of dispatch sent 28/02 which tapnshower now advise was a mistake. Having checked however with the manufacturer of the goods they had over 160 items in stock at point of order and still do to this day. Order cancelled (which they have yet to acknowledge and credit) and placed elsewhere for delivery next day Proceed with caution and at your own risk!”

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Posted 2 years ago

“Still no response from customer service but I will not let go… completely mess my arrangement up. They say don’t book until item received so booked one received confirmation of delivery that day. Then received tap no lever States there’s a phone number but never works !!”

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Posted 2 years ago

“Product as advertised. Good value. Delivered on time. Great communication throughout.”

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Posted 2 years ago

“Still waiting for a credit for the returned item, no response to email sent chasing payment”

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Posted 2 years ago

“Very poor experience. Purchased a toilet seat. After purchasing, received an email saying it was out if stock, I would have appreciated knowing this before purchasing, but not a big issue by itself. When the seat arrived I had been sent the wrong one. Again not a big issue by itself. Called customer service to ask for the correct seat to be sent and how to return the wrong one, message states the phone line isn't working. Again not by itself a big issues. I send an email detailing the situation and receive an automated reply acknowledging receipt of email say someone will be in touch "usually within 24 hours", a week later still no response so an additional message was added on the messaging function on the website. Still no response. Day 10. This isn't good customer service and overall the issues have now mounted up to a very poor experience. Given 1 star as this review couldn't be submitted without it.”

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Posted 2 years ago

“Customer service impossible to get hold Of.”

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Posted 2 years ago

“The only problem is I have to phone after receiving the goods to get a VAT invoice. It would be better if a correct VAT invoice was sent on line with out having to phone. I know it's only a small niggle , sorry' Regards David.”

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Posted 2 years ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,547 reviews