SCOOT CITY LTD Reviews

Name: SCOOT CITY LTD
Rating: 4.53

4.5 Rating 144 Reviews

87 %

of reviewers recommend SCOOT CITY LTD

Company Reviews

Product Reviews

Metrics

4.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality scooter very sturdy, easy to put together and use. Also lightweight and easy to fold away and carry, super quick dispatch and delivery, would recommend to friends and family.”

Helpful Report

Posted 3 years ago

Thank you for trusting us with your order and for choosing Scoot City. We appreciate your custom and hope that you enjoy your new scooter. Wishing you all the best - Scoot City Team

Posted 3 years ago

“Great service, Fast delivery!”

Helpful Report

Posted 3 years ago

Thank you for your valued feedback and pleased you are satisfied with the service which we provided you. We appreciate your custom and hope that you enjoy your new scooter. Wishing you all the best - Scoot City Team

Posted 3 years ago

“Gr8 customer service”

Helpful Report

Posted 3 years ago

Thank you for choosing Scoot City and for trusting with us with your order. We appreciate your custom and are pleased you were satisfied with the service which we provided you. Hope you enjoy your new scooter, and wishing you all the best - Scoot City Team

Posted 3 years ago

“Excellent service, quick delivery and good communication. Highly recommend”

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Posted 3 years ago

Thank you for your recent order and for choosing Scoot City. We really appreciate your custom & pleased that you are happy with the service we provided you. Wishing you all the best - Scoot City Team

Posted 3 years ago

“Superb customer service, polite friendly and efficient, Scot city (pascal) attends to your every need and makes your experience stress free I would highly recommend scoot city for anyone deciding to make a purchase, my scooter arrived on time no COVID made you excuses should my partner decide he wants one I’ll be using scoot city and shall be recommending to others”

Helpful Report

Posted 3 years ago

Thank you for your custom and for trusting me and Scoot City with your business. I hope you enjoy your new products. It's customers like you that directly grow our business. Please don't hesitate to reach out if you need anything else in the future. Kindest Regards

Posted 3 years ago

“Apart from the scooter being awesome, I thought I had run into some trouble a few days after it arrived. Me, being the silly goose that I am, inconvenienced one of the lovely staff members about my "problem". Pascual was very happy to try and help me with it and although I found the solution on my own, I was very grateful to him nonetheless. All-in-all, the scooters are wicked (I purchased a kugoo s1) and so are the staff!”

Helpful Report

Posted 3 years ago

Thank you for your kind words and for trusting Scoot city with your purchase. I'm pleased you are happy with the service provided and product received. We always available should you ever require further assistance in the future. Kindest Regards

Posted 3 years ago

“Very good customer service very helpful very quick delivery service next day had the scooter will be buying again all my kids wants one very good company”

Helpful Report

Posted 3 years ago

Thank you for your choosing Scoot City with your purchase and pleased to see that your order was received to you well ahead of schedule. We appreciate your custom and look forward to seeing you again soon. Best wishes - Scoot City

Posted 3 years ago

“The Bike was delivered as promised except that the courier company mishandled the delivery to me. The courier company left no notices in my letter box of where my bike was kept in custody. I emailed Scoot City and registered my complaint of not receiving the Bike. The responses was spontaneous and they located the bike and apologised. I believe Scoot City is very efficient and they listen to their customer very carefully and act decisively.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words and for trusting Scoot City with your order. It's customers like you that directly grow our business. We really appreciate you taking the time out to share your experience with us. Wishing you all the best - Scoot City

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

We are pleased to hear, that you're happy with the service provided to you and wish to thank you for choosing Scoot City with your purchase. Best Wishes Scoot City

Posted 3 years ago

“Very pleased with the profesional service, quick delivery and lots of fun enjoyed by all. I have recommended a scooter to all my family and friends!!! Thank you for providing such a great service!”

Helpful Report

Posted 3 years ago

We are delighted to hear you happy with the service provided and wish to thank you for trusting Scoot city with your order, It's customers like you that directly grow our business. We appreciate your custom. Best Wishes

Posted 3 years ago

“very fast delivery and allways kept up to date with delivery time my girls absolutly love there new scooters would def recommend x”

Helpful Report

Posted 3 years ago

Hi Leanne, I'm delighted to hear you received both your scooters in good time. I wish to thank you for trusting me and Scoot City with your order. Wishing you all the best

Posted 3 years ago

“Fast delivery”

Helpful Report

Posted 3 years ago

Thank you for review and for trusting Scoot City with your order. We are really pleased to hear of your experience and always available should ever need further assistance. Wishing you all the best

Posted 3 years ago

“Excellent customer service. Have received my scooter and feel like a kid again. Thanks to the team!”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot city with your order. I'm pleased to hear you happy with the service which we provided you. It customers like you which directly grow our business, we appreciate your custom

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot City with your order. We are delighted to hear of your experience. I'm always available should you require any further assistance.

Posted 3 years ago

“Very professional, quick turnaround on my purchase and happy to a few more bikes for my kids. Great work!”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot city with your purchase. We are delighted to hear of your experience with us and hope to see you again soon.

Posted 3 years ago

“Very professional, great service and the after care was brilliant.”

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Posted 3 years ago

“Wow!!! So impressed. Wasn't expecting my scooter for a couple of days but it turned up early. Love it!!!! Pascual is always available and answered a couple of worries i had with no bother. Next pay day i'm getting another one from Scoot City for my girlfriend.”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot City with your purchase, It's customers like you that directly grow our business. We really appreciate your custom and look forward to seeing you again soon.

Posted 3 years ago

“Buyer Beware If your thinking of buying a Bike from this guy be sure to ask if it is in uk stock. I would give this company zero stars but you can’t. My partner had his reservations about this company but after I contacted Pascual on chat he reassured me that they were a UK based company as I didn’t want to be waiting a long time for my bike. I chose to give them a chance. I ordered my bike on the 4th June and Pascual said my bike would be with me in 7 to 10 Business days . So this is the history of my experience with this company and the one guy that’s running the company is called Pascual you deal directly with this guy. So on the 21st June I contacted Pascual who told me my bike will be with me next week. That didn’t happen either then the excuses after excuses started coming. So then I contacted Pascual again on the 23rd June and the tracking number he gave me for DHL didn’t work. When I told Pascual about this he never offered me any alternative number which left me smelling a RAT. Then he said we had a rise in bikes due to the Cornavirus which is just a farce as he being a middle man for China to get bikes in knowing full well they were on total lockdown . Emails were going back and forth almost nearly two months now with Pascual fobbing me of with his excuses and lies. Blaming the Cornavirus then we’ve had an issue with our supplier which has created a problem . Your item is in transit however when we ordered the bike our supplier informed us that there was a large delivery much sooner. This has not been the case, and this created this problem and my tracking number was still a fake tracking number . I put in a PayPal dispute to get my money back and was only refunded when I escalated this to a PayPal claim . Which PayPal ordered in my favour cos of the lies about the 7 to 10 days delivery. Pascual still informed me that if my bike should turn up I’d get a free bike. ( I believed that as much as I believed anything else he told me up to that point) So my free bike surprise is that there wasn’t any bike in the first place. I could of of ordered the bike myself from DHGATE from China which is what all he was doing and couldn’t just be honest with me. Anyone can be the middle man but to do it properly takes good management skills. There is a registered London address but is in Manchester . Very odd setup and dishonest customer services and lies. Funny cos they suddenly have a new supplier and 25 bikes in stock but won’t send me the one out that is still missing.”

Helpful Report

Posted 3 years ago

We apologise and fully understand your frustration in not receiving your bike. We are pursuing this and an investigation has been launched with the forwarder. As you have clearly specified and with out any delay we did provide you a full refund. We also did communicate with you and continuously provided you updates. We also did specify that should the bike be located, it would be delivered to you even though you've already receiving a refund from us. We are a credible company and our 5 star reviews reflect this, we can only apologise for this mattter which you experienced, unfortunately the covid-19 pandemic did have an impact on deliveries, especially at its peak in June. We will endeavour to keep you constantly updated during the progress of the investigation in trying to locate the bike. Since then we have seen much faster turnaround times as things are slowly getting back to normal, and again our 5 star reviews do reflect this. Thank you

Posted 3 years ago

“Absolutely amazing company, I ordered my sons scooter at 9pm and it arrived the next day. Would recommend this website to everyone. Great good quality scooter.”

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Posted 3 years ago

Thank you so much for trusting me and scoot city with your order and delighted to hear of your experience with us. We hope to see you again soon.

Posted 3 years ago

“Quick and easy great service, delivered within 2 days, highly recommended⭐”

Helpful Report

Posted 3 years ago

SCOOT CITY LTD is rated 4.5 based on 144 reviews