Name: SCOOT CITY LTD
Rating: 4.53

“Fantastic service and fast postage. Had to change an items size, and still managed to get the replacement in time for Christmas as well as the refund for the incorrect item ordered! We’ll definitely use again and would recommend.”

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Posted 1 year ago

Thank you for taking a moment to share your experience with us. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with the overall service provided to you. We love hearing from our customers and it's great to know that we succeeding in meeting your needs. We thank you again for trusting us to deliver on time and wish you all the best.

Posted 1 year ago

“After getting no where with kugoo to fix the broken scooter that arrived damaged, I found this shop in Leigh, Lancashire. They have been amazing fixed the issue straight away only had to wait for the parts to arrive from kugoo in china. Amazing job at scoot city”

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Posted 1 year ago

Thank you for taking the time to leave us your valued feedback. We are delighted that we were able to help you with your repair and that you were satisfied with your experience with us. Our team is committed to providing high-quality customer service, and we are thrilled to hear that we have made a good impression on you. We wish to thank you again for your business and wish you all the best.

Posted 1 year ago

“Fast delivery and easy purchases”

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Posted 1 year ago

Thank you for your feedback, we are delighted to hear about your experience with our customer support and delivery. We work hard in both of these areas, and it's great to know that we succeeding in meeting your needs. Thank you again for taking the time to share your thoughts and feedback, we appreciate hearing from our customers.

Posted 1 year ago

“great trustworthy company, great service,”

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Posted 1 year ago

Thank you for your feedback, we are delighted to hear about your experience with our customer support and and for trusting us to make delivery on time. We work hard in both of these areas, and it's great to know that we succeeding in meeting your needs. Thank you again for taking the time to share your thoughts and feedback, we appreciate hearing from our customers.

Posted 1 year ago

“Very happy with ordering and delivery but cant comment on bike yet as not opened because it's a christmas present”

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Posted 1 year ago

Thank you for your feedback, we are delighted to hear about your order experience and delivery. Its great to know that we succeeding in meeting your needs. Thank you again for taking the time to share your thoughts and feedback, we appreciate hearing from our customers.

Posted 1 year ago

“Pascual was brilliant at sorting our order”

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Posted 1 year ago

Thank you for leaving your most valued feedback. We are pleased to hear that we have succeeded in meeting your needs. It's always a pleasure hearing from our customers & we thank you once once again for taking the time out of your day to leave us your thoughts.

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience at Scoot City Ltd. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with the overall service provided to you. We love hearing from our customers and it's great to know that we succeeding in meeting your needs.

Posted 1 year ago

“Very impressed with customer service and prompt delivery. Havent opened scooter yet as it's a christmas present but confident if there was to be an issue it would be addressed with the same excellent service”

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Posted 1 year ago

Thank you for taking the time to leave us your valued feedback. We are delighted to hear of your experience with us. Our team are committed to providing high-quality customer service, and we are thrilled to hear that we have made a good impression on you. We thank you for your business and wish you all the best.

Posted 1 year ago

“Haven't let me down so far apart from the missing adapter”

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Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us, and it's great to know we've succeeded in meeting your needs. Thank you again for taking the time to share your thoughts and feedback. Kind Regards

Posted 1 year ago

“MY DYU A1F NOT GOOD BECAUSE BACK WHEEL MOTOR BROKE WIRE I'M NOT VERY HAPPY FROM STEPHEN ENGLAND”

Helpful Report

Posted 1 year ago

We’re sorry to hear about your order experience at our store. Our goal is always to provide high-quality products, so we’re disappointed that we didn’t meet your expectations. After you had received your bike you confirmed that a wire had come loose and that you wanted to return your bike. We responded to you swiftly via email and online chat confirming that you could either return the bike for a refund or we could help via online video support to help reconnect the wire. Until now we have still not had a response from you after we provided you with our support with these options. Please respond to us with a further update so that we help resolve the matter for you. Kind Regards

Posted 1 year ago

“ORDER FROM HERE IF YOU WANT TO BE HANDLED WITH TERRIBLE CARE OR WANT A FALSELY ADVERTISED SCOOTER ! THEY SENT REPLACEMENT CHARGER FOR SCOOTER SO EITHER CHARGER OR SCOOTER DOES NOT WORK -DO NOT TAKE SAME RISK! FINALLY REPLIED AFTER ME CALLING 48 TIMES ABD EMAILING LOADS TOO GO TO - SCOOTERS ARE NOT CHEAPER HERE THEY ARE CHEAPER ELSE WHERE ! ADAPTER WAS ALSO FAULTY ! AS YOU CAN SEE THE CHARGER IS PLUGGED IN AND SCOOTER DOES NOT CHARGE”

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Posted 1 year ago

We’re sorry to hear you about your order experience at our store. Our goal is always to provide high quality products, so we’re disappointed that we didn’t meet your expectations. The damage to the charger could only have have occurred during transportation. A new charger was sent out to you yesterday and you can expect to receive it within 2 Business days. The scooter you received is official Aovo, if you are not satisfied with your order, you are welcome to return if for full refund or replacement. Once you receive your replacement charger, please return both items its original packaging. We apologize for any inconvenience caused by this, we promise do everything we can to make it right. Kind Regards

Posted 1 year ago

“Overall a great experience from purchase to receipt good service all round. Would recommend!”

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Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us, and it's great to know we've succeeded in meeting your needs. Thank you again for taking the time to share your thoughts and feedback. Kind Regards

Posted 1 year ago

“Great Company. Fast delivery order received with will packaging. Very happy indeed.”

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Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us, and it's great to know we've succeeded in meeting your needs. Thank you again for taking the time to share your thoughts and feedback. Kind Regards

Posted 1 year ago

“Very good will be ordering again One very happy boy thank you so much”

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Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us, and it's great to know we've succeeded in meeting your needs. Thank you again for taking the time to share your thoughts and feedback. Kind Regards

Posted 1 year ago

“Scoot city was very helpful with regards to finding the perfect scooter for my brother. They were very prompt at answering my questions via the WhatsApp chat. Excellent the delivery was fast and UPS kept me upto date with the delivery. The m4 pro looks even better than the pictures.”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience at Scoot City Ltd. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with your product and the overall service provided to you. We love hearing from our customers and it's great to know that we succeeding in meeting your needs.

Posted 1 year ago

“Amazing service. Faster than expected. One very happy daughter. Many thanks”

Helpful Report

Posted 1 year ago

Thank you for leaving your most valued feedback. We are pleased to hear that we have succeeded in meeting your expectations and that you are pleased with our products and services. It's always a pleasure hearing from our customers & we thank you once once again for taking the time out of your day to leave us your thoughts. Best Regards

Posted 1 year ago

“Don't buy from this company, worst customer service going, don't repair anything that broken within warranty. Absolute piece of s*** of a company”

SCOOT CITY LTD 1 star review on 8th August 2022

Helpful Report

Posted 1 year ago

We are sorry to hear that you are unsatisfied with your experience with us. This comes as a surprise as initially were entirely pleased with our services to you. To confirm you had initially raised an issue with your scooter shortly after receipt. You also confirmed that you had not used the scooter. After reviewing your video support, we called out to your address within 24hrs and our technician corrected the problem straight away. Upon receipt of your scooter, it was confirmed that the display instrument had incurred damage. We also confirmed that the scooter had been used and that the issue was due to accidental damage whilst riding. After we had diagnosed the problem and the cause of it. As a goodwill gesture we did not raise this with you, we simply fixed the problem and redelivered your scooter back to you safely. I can confirm that you were satisfied with the service which we provided to you after calling out, collecting, and fixing your scooter swiftly, and we have provided attached confirmation of this which you noted via our online chat service. Shortly after receiving your scooter back from us, you contacted us again to state that you now have a puncture. We have explained that if you have a puncture you will need to need to either purchase a new tube to replace the puncture via DIY or you are welcome to send in your scooter and your won expense, and we will support you to correct this. We have already provided you with information regarding this service - https://sxcscooters.com/pages/service-repair-1 When a puncture has been incurred, in most cases this is due to not having the correct amount of PSI, the psi should be at least 40psi before usage. In our correspondence with you, we noted that you will need a purchase a new 2.5in tube. We have also provided you with video instructions on how to remove the wheel to diy replacing the tube and removing the fender - how to remove the fender - https://youtu.be/Zv5JTMQzkbo / and how to remove the back wheel to access the tube - https://youtu.be/3TSgFbJFr94 / We also confirmed that you can also purchase slime sealant, and we have provided you with video instructions -https://youtu.be/xhK1mbaHtj0 / You then need to apply air to the tire using a bicycle pump, the tire should be pumped to at least 40psi. https://sxcscooters.com/pages/how-to-prevent-a-flat-tyre-on-your-electric-scooter We will always strive to do our best for our customers, and we believe that we have provided you with excellent customer service. We understand your frustrations, but we have explained our reasons for not stepping in again to call out and repair your tire issue, as confirmed we do not cover the cost when accidental damage has been incurred, this policy is also in line with our warranty policy - https://sxcscooters.com/pages/return-warranty-policy. Punctures can occur throughout the lifespan of some e-scooters and e-bikes, the punctures simply need to be addressed either via DIY or by sending your item to us. We have since communicated this with you and have not received any further updates from you on how you wish to proceed. We look forward to hearing from you with further updates. Kind Regards

Posted 1 year ago

“I could not have asked for a better customer service, quick reply to emails, I had a problem with product which was resolved in few days time. Recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your most valued feedback, It's great to know that we have succeeded in meeting your needs and appreciate your custom. We thank you once again for trusting us to resolve your issue swiftly. We always appreciate hearing from our customers and wish you all the best with your new bike.

Posted 1 year ago

“Very good product very happy with it”

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Posted 1 year ago

“Well I can't say enough good things about this company , I had a slight problem with the part that was sent out but it was probably down to me ordering the wrong part rather than the company ,they're customer service was brilliant they had the part picked up and they are trying they're best to get the right part from there suppliers for me . Excellent would definitely use them again .”

Helpful Report

Posted 1 year ago

Thank you for taking the to leave us your most valued feedback, It's great to know that we have succeeded in meeting your needs. Thank you once again for trusting us to deliver your order ahead of schedule and for taking the time to share your thoughts and feedback, we appreciate hearing from our customers.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

SCOOT CITY LTD Reviews