SCOOT CITY LTD Reviews

Name: SCOOT CITY LTD
Rating: 4.53

4.5 Rating 144 Reviews

87 %

of reviewers recommend SCOOT CITY LTD

Company Reviews

Product Reviews

Metrics

4.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

SCOOT CITY LTD 2 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication, delivery, customer services and mainly the product - amazing experience!”

Helpful Report

Posted 7 months ago

Thank you so much for your 5 star rating of SCOOT CITY LTD! We truly appreciate your kind words. We are so pleased to hear that we provided you with an amazing experience in all aspects, especially in regards to communication, delivery, customer service and our product. Thank you again for your kind review!

Posted 7 months ago

“Lots of choices and excellent items”

Helpful Report

Posted 8 months ago

Thank you Valentin for your 5 star rating of SCOOT CITY LTD. We are very pleased you found lots of choices and excellent items. It's customers like you who make our business successful and we really appreciate your support.

Posted 7 months ago

“Good first time discount (£50) on an already competitively priced Dyu e-bike. Ordered and delivered within the working week. Very satisfied with service, product & price.👍”

Helpful Report

Posted 9 months ago

Thank you so much for your 5 star rating, Julian! We are so pleased to hear that you were very satisfied with our service, product and price, and that you enjoyed the good first-time discount on the Dyu e-bike. We appreciate your support, and we hope you have a pleasant ride with your new e-bike.

Posted 9 months ago

“my son loves this scooter”

Helpful Report

Posted 9 months ago

Thank you so much, Pam, for the 5-star rating! we are so glad to hear about your order experience. and that like your son loves his scooter too—that means a lot to us! We appreciate your kind words and your support.

Posted 9 months ago

“I'm very pleased with my electric bike only problem was the back wheel mud guard screw just wouldn't tighten as the thread had gone on it so my husband will drill a permanent hole in. The service was quick and kept me updated. Would definitely recommend.”

Helpful Report

Posted 11 months ago

Thank you Jackie for your fantastic 5 star rating of SCOOT CITY LTD. I'm glad to hear that you were pleased with the level of service provided to you by our team and that you would recommend us to others. We always appreciate hearing from our customers and we are delighted to hear that we have succeeded in meeting your needs. We wish you all the best

Posted 11 months ago

“Very good will be ordering again One very happy boy thank you so much”

Helpful Report

Posted 1 year ago

Thank you for your valued feedback, we are delighted to hear about your experience with us, and it's great to know we've succeeded in meeting your needs. Thank you again for taking the time to share your thoughts and feedback. Kind Regards

Posted 1 year ago

“Scoot city was very helpful with regards to finding the perfect scooter for my brother. They were very prompt at answering my questions via the WhatsApp chat. Excellent the delivery was fast and UPS kept me upto date with the delivery. The m4 pro looks even better than the pictures.”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience at Scoot City Ltd. We’re proud to deliver great value to our customers, so we are delighted that you are satisfied with your product and the overall service provided to you. We love hearing from our customers and it's great to know that we succeeding in meeting your needs.

Posted 1 year ago

“Amazing service. Faster than expected. One very happy daughter. Many thanks”

Helpful Report

Posted 1 year ago

Thank you for leaving your most valued feedback. We are pleased to hear that we have succeeded in meeting your expectations and that you are pleased with our products and services. It's always a pleasure hearing from our customers & we thank you once once again for taking the time out of your day to leave us your thoughts. Best Regards

Posted 1 year ago

“I could not have asked for a better customer service, quick reply to emails, I had a problem with product which was resolved in few days time. Recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your most valued feedback, It's great to know that we have succeeded in meeting your needs and appreciate your custom. We thank you once again for trusting us to resolve your issue swiftly. We always appreciate hearing from our customers and wish you all the best with your new bike.

Posted 1 year ago

“Fast delivery”

Helpful Report

Posted 3 years ago

Thank you for review and for trusting Scoot City with your order. We are really pleased to hear of your experience and always available should ever need further assistance. Wishing you all the best

Posted 3 years ago

“Very professional, quick turnaround on my purchase and happy to a few more bikes for my kids. Great work!”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot city with your purchase. We are delighted to hear of your experience with us and hope to see you again soon.

Posted 3 years ago

“Buyer Beware If your thinking of buying a Bike from this guy be sure to ask if it is in uk stock. I would give this company zero stars but you can’t. My partner had his reservations about this company but after I contacted Pascual on chat he reassured me that they were a UK based company as I didn’t want to be waiting a long time for my bike. I chose to give them a chance. I ordered my bike on the 4th June and Pascual said my bike would be with me in 7 to 10 Business days . So this is the history of my experience with this company and the one guy that’s running the company is called Pascual you deal directly with this guy. So on the 21st June I contacted Pascual who told me my bike will be with me next week. That didn’t happen either then the excuses after excuses started coming. So then I contacted Pascual again on the 23rd June and the tracking number he gave me for DHL didn’t work. When I told Pascual about this he never offered me any alternative number which left me smelling a RAT. Then he said we had a rise in bikes due to the Cornavirus which is just a farce as he being a middle man for China to get bikes in knowing full well they were on total lockdown . Emails were going back and forth almost nearly two months now with Pascual fobbing me of with his excuses and lies. Blaming the Cornavirus then we’ve had an issue with our supplier which has created a problem . Your item is in transit however when we ordered the bike our supplier informed us that there was a large delivery much sooner. This has not been the case, and this created this problem and my tracking number was still a fake tracking number . I put in a PayPal dispute to get my money back and was only refunded when I escalated this to a PayPal claim . Which PayPal ordered in my favour cos of the lies about the 7 to 10 days delivery. Pascual still informed me that if my bike should turn up I’d get a free bike. ( I believed that as much as I believed anything else he told me up to that point) So my free bike surprise is that there wasn’t any bike in the first place. I could of of ordered the bike myself from DHGATE from China which is what all he was doing and couldn’t just be honest with me. Anyone can be the middle man but to do it properly takes good management skills. There is a registered London address but is in Manchester . Very odd setup and dishonest customer services and lies. Funny cos they suddenly have a new supplier and 25 bikes in stock but won’t send me the one out that is still missing.”

Helpful Report

Posted 3 years ago

We apologise and fully understand your frustration in not receiving your bike. We are pursuing this and an investigation has been launched with the forwarder. As you have clearly specified and with out any delay we did provide you a full refund. We also did communicate with you and continuously provided you updates. We also did specify that should the bike be located, it would be delivered to you even though you've already receiving a refund from us. We are a credible company and our 5 star reviews reflect this, we can only apologise for this mattter which you experienced, unfortunately the covid-19 pandemic did have an impact on deliveries, especially at its peak in June. We will endeavour to keep you constantly updated during the progress of the investigation in trying to locate the bike. Since then we have seen much faster turnaround times as things are slowly getting back to normal, and again our 5 star reviews do reflect this. Thank you

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for trusting me and Scoot City with your order. We are delighted to hear of your experience. I'm always available should you require any further assistance.

Posted 3 years ago

“Very professional, great service and the after care was brilliant.”

Helpful Report

Posted 3 years ago

SCOOT CITY LTD is rated 4.5 based on 144 reviews