SCOOT CITY LTD Reviews

Name: SCOOT CITY LTD
Rating: 4.53

4.5 Rating 144 Reviews

87 %

of reviewers recommend SCOOT CITY LTD

Company Reviews

Product Reviews

Metrics

4.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

SCOOT CITY LTD 2 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Por communication and late tracking number.”

Helpful Report

Posted 10 months ago

Hi Levente! Thank you so much for your helpful feedback. We truly appreciate you taking the time to share your experience with us. Our goal is to provide the highest quality products and services to our customers. Regarding tracking our standard shipment timeframe is 2-4 business days which does not include handling, handling can be between 24-48hrs before shipping, We value all of our customer feedback as we recognize that this helps us keep improving our services. If there's anything else we can do to make your experience better, please don't hesitate to reach out to us again. Thanks again for taking the time to share your thoughts.

Posted 10 months ago

“Could have purchased the same thing elsewhere and saved £200”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your thoughts and feedback, we appreciate hearing from all our customers. We hope that you enjoy your new bike and welcome you back again in the future. We thank you once again for choosing Scoot City and for trusting us to deliver your order on time. Best regards - the Scoot city team

Posted 2 years ago

“Still waiting for the scooter that I recently ordered to show up, this is my third time ordering from them , while the scooter that I have bought from them has lasted very good and still does it takes a verryyyyy long time to receive them and unfortunately this will probably be my last time ordering from them because of the long wait to receive it. Pascual is nice though, very helpful.”

Helpful Report

Posted 2 years ago

Hi Daniela, thank you for taking the time to leave us your feedback. We will always do our best to make sure that each and every order is delivered on time, and in most cases, the products we sell, are delivered ahead of schedule. The Mankeel Silver wings electric scooter is a new product which has just arrived at our EU warehouse. We did have a small issue with UK customs for importing this model of scooter, which did cause some delay, however, this has now been resolved. We wish to apologize for the delay which you experienced and for any inconvenience, this will have caused. We wish to thank you for your loyalty and patience during this period. Best Regards.

Posted 2 years ago

“I have still not received the kugoo M4 hub motor”

Helpful Report

Posted 2 years ago

Hello John, thank you for your message. Regarding your order for the M4 Motor hub, so far we have shared your tracking details and it is on route. Currently, we are still within the agreed shipment timeframe, which we did discuss with you before placing your order with us. We did confirm that the M4 Motor hub is not a stock item, and we can only source the motor hub directly with the Kugoo manufacturer, which is based in China. So the timeframe for delivery of this specific part was going to be at least 10 - 12 business days, excl handling time. We appreciate your patience during this period and you can have full reassurance that you can expect to receive this part within the agreed timeframe, and we will continue to keep you well informed whilst your order makes its way to you. We appreciate your custom and for trusting us with your purchase. Kindest Regards - Scoot City

Posted 2 years ago

SCOOT CITY LTD is rated 4.5 based on 144 reviews