SCOOT CITY LTD Reviews

Name: SCOOT CITY LTD
Rating: 4.53

4.5 Rating 144 Reviews

87 %

of reviewers recommend SCOOT CITY LTD

Company Reviews

Product Reviews

Metrics

4.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

SCOOT CITY LTD 2 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had a great experience scooter still not working feeling a bit let down”

SCOOT CITY LTD 2 star review on 17th November 2023

Helpful Report

Posted 5 months ago

Dear Peter, Thank you so much for your honest review about SCOOT CITY LTD. I'm sorry to hear that you haven't had a great experience and your scooter is still not working. We take great pride in providing excellent customer service, and it's disheartening to hear that you're feeling a bit let down. Our records show that we have tried reaching out to you on several occasions but have not received any further details from you regarding the issue you are experiencing. If you can please provide a video which explains the problem we can then provide you the best solution to help you resolve. We are ready and waiting to provide you with the required support you need. We really value our clients and strive to offer the best service possible.

Posted 5 months ago

“nice parts but when asked on how to install instructions were given for a different scooter with little to do with the question”

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Posted 10 months ago

Thank you Jayne for taking the time to give us feedback. We apologize if our instructions on how to replace the part you purchased fell short. We aim to provide easy-to-follow instructions and apologize if the instructions we provided did not meet your expectations. Could you please tell us more about the experience and how can we make things better going forward? Should you require further support with instructions please do let us know. We truly appreciate you taking the time to leave us with this feedback. Thank you for your support.

Posted 10 months ago

“I purchase this scooter to get to work and I can’t seem to lock it into place at the front so yeah not going well isn’t as easy as it looks seems like I’m going to snap the handle bar if I press to hard on it I’m giving up I’ve spent an hour or so now trying to do this not very happy after paying 390£ for it”

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Posted 2 years ago

“My scooter came in broken”

SCOOT CITY LTD 2 star review on 7th August 2021

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Posted 2 years ago

We are sorry to hear about your fender clips. The scooter is entirely fit for purpose and you can continue using your scooter until the replacement fender clips arrive. I attach a picture of the replacements clips which we have arranged for you. You can expect to receive these clips within the next 2-3. Should you require any further assistance, please don't hesitate to contact us directly. Best Regards - Scoot City Ltd

Posted 2 years ago

“Very happy with the service I received via the companies owner, also receiving my scooter earlier than expected. Im not at all happy with the scooter I've received (Kagoo M4 Pro) as its such an uncomfortable ride with the handle bars coming loose nearly every ride! It's just feels not well put together and a little bit dangerous when riding.”

Helpful Report

Posted 3 years ago

Hi James, I'm sorry to hear you not entirely happy with the Kugoo M4 Pro As with all high-performance electric scooters, there is some assembly required. We will certainly follow up with you to see if we can provide you any support. Once the handlebars have been adjusted correctly, you'll see a totally different ride. We thank you once again for choosing us and look forward to catching up with you. Best Wishes - Scoot City

Posted 3 years ago

“Scooter broken in less then a week”

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Posted 3 years ago

Hi Annmarie, we sorry to hear you are having trouble getting your scooter started. The Citysports scooter has an app that you need to download. You have x2 Modes on the app - zero start mode or kick start mode. Specifically to the Citysports scooter, it won't ride scooter without the app. I've attached x2 screenshots where you can see this. We will always do our best in resolving any troubleshooting issues where it's deemed possible and If this still doesn't work, we'll simply replace the item for you or refund you In full. We thank you for your custom and we will always do our best in resolving any issues at hand swiftly and without hesitation. We appreciate your custom and hope that from our correspondence with you, that this will now resolve the matter. We always available should ever require further support in the future. Wishing you all the best. Kindest Regards - Scoot City Team

Posted 3 years ago

“Had the scooter 2 days been on it for a maximum of 30minutes and now its stopped working wont even charge up.”

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Posted 4 years ago

Hi Beverley, we wish confirm your replacement kids Scooter is now on its way to you. We hope that we've been able to resolve this issue for you as swift as possible and wish to thank you kindly for choosing Scoot City.

Posted 3 years ago

SCOOT CITY LTD is rated 4.5 based on 144 reviews