Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase a Trek DS2 2020 from Swinnerton Cycles, Good communication, Fantastic bike , delivered in reasonable time considering the lockdown to where I live in Scotland, only down side was damage to the box where the derailleur is But that was down to the delivery people. Would definitely buy from here again 👍”

Swinnerton Cycles 5 star review on 5th May 2020

Helpful Report

Posted 6 years ago

“I gave a 1 star purely because of the attitude of the director that spoke to me over the phone. I purchased some hope products which were unfortunately delivered to a totally different address. The Carrie had my address, a sat nav which takes you directly to my address, and a scanner with details of my safe place, also a huge sign under the flats which he left it at of which was not my address, after several confrontations with the carrier I drove to where I was told the courier left it, the courier was there even though I was told he could not go back there as they could not get hold of him, I confronted him at a very safe distance and called him an idiot twice, never swore never abused him and got close to him at all. The lies this courier told his company was unbelievable so much that I have put it in writing to the ceo. Upon trying to let swintertons now what's happened I was met with hostile behaviour from the director who really needs to get his facts correct first. I must say though the gentleman who attempted first to sort this was a pleasure to deal with. Truth be told never judge until you hear the truth.”

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Posted 6 years ago

“Rang for advice about a trek bike very helpful & answered all my questions quick online order service”

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Posted 6 years ago

“Ordered the bike through website and only took 3 days to deliver and come from manufacturer even through this difficult time (covid-19). Amazing customer service.”

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Posted 6 years ago

“Great service in difficult times”

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Posted 6 years ago

“No response to email and express delivery was anything but!”

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Posted 6 years ago

Hi, we have no way to check email as you have not provided any contact info? EXpress shipping is delayed at the moment due to the Pandemic Covid-19 the couriers are doing their best!

Posted 6 years ago

“Good service in difficult times”

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Posted 6 years ago

“straightforward no fuss ordering would highly recommend”

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Posted 6 years ago

“Thanks Swinnerton -- excellent communication and product price.”

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Posted 6 years ago

“Good , helpful service.”

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Posted 6 years ago

“Great friendly service. Very knowledgeable staff. First time using click and collect due to pandemic, fast turn around. Can recommend.”

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Posted 6 years ago

“Very fast service, very happy with the product. Response to after sale questions could be better. Overall a good experience.”

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Posted 6 years ago

“During these trying times the Swinnertons team are still providing a much needed service. I needed a new rear mech they had it in stock and collected the next day. Thanks”

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Posted 6 years ago

“I didn’t receive it. I was then told there weren’t anymore in stock as mine was the last one but the item is still on sale and you are taking orders online.”

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Posted 6 years ago

HI apologies but we dont have anyway of checking you order as there are no contact details, stocks are up & down at the moment due to the pandemic and we have been abvle to access some limi9ted stocks from europe with certain items.

Posted 6 years ago

“Great service, highly knowledgable. No quibble returns.”

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Posted 6 years ago

“Just the right product at right price.”

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Posted 6 years ago

“Fast delivery. Good quality products.”

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Posted 6 years ago

“These folks are true pros. I ordered a bike without trying it first and they got the geometry exactly right (voodoo magic!?). The sales person was very knowledgable and the mechanics were very good at explaining things. Definitely buy from this shop with confidence!”

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Posted 6 years ago

“Excellent service / fast delivery .”

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Posted 6 years ago

“Excellent service in difficult times”

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Posted 6 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews