Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service got the delivery to me as quick as possible considering that we have a pandemic going on and deliveries are delayed ! Couldn't ask for much more !”

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Posted 6 years ago

“Good service, thank you. I understand how difficult things are at the moment due to Covid and deliveries are delayed, however I received my order and all was good.”

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Posted 6 years ago

“Excellent service and love the bike thank you in such challenging circumstances true to their word as to how long it will be to receive the order”

Swinnerton Cycles 5 star review on 12th May 2020

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Posted 6 years ago

“Very polite. Great service”

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Posted 6 years ago

“Excellent service (kept me informed) Bontrager 27.5+ boost wheel feels to be a high quality product. Recommended, especially at Swinnerton bargain price.”

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Posted 6 years ago

“Is this a joke that you are asking me for a review? You put the wrong amount on the customs form (924GBP instead of 300GBP) and it cost me an additional $129 in customs fees. You then basically said it was my fault for paying it and you have stopped trying to assist me with DHL. Terrible customer service. At the very least you could have offered me a discount on other products. I actually really liked the Q36.5 gear that I got through you and would have ordered again in the future were it not for this situation. Now I am advising everyone in my various cycling clubs to steer clear of your company.”

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Posted 6 years ago

“Ordered on line some replacement products and they arrived as requested not damaged and all good no stress or hassle”

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Posted 6 years ago

“Quick efficient service.”

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Posted 6 years ago

“Really good srvice bike came on time. Bike really well prepared Thaks”

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Posted 6 years ago

“Expert advice. Fast delivery.”

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Posted 6 years ago

“Easy to use website and prompt delivery”

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Posted 6 years ago

“First time customer here. Pleasure to do business with. Good price, great communication, fast dispatch. Overall: recommended.”

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Posted 6 years ago

“Terrible customer service. I ordered from them from the USA, they completed the customs forms incorrectly and cost me an additional $130 in tax. They have provided no help at all in righting the problem that they caused and even went so far as to try and put the blame on me rather than taking responsibility for the issue itself and trying to rectify the situation. Buyer beware, if there's a problem with the order you're on your own with this company.”

Helpful Report

Posted 6 years ago

Hi obviously the 5 emails we have had and we have forwarded correct details to US customs for the matter to be dealt with by them as they have taxed not us. If you had questioned instead of just paying as stated earlier then this would have been resolved straight away now the issue lies with us customs as we have provided all documentation they require.

Posted 6 years ago

“All good thanks, took a few comms to get my order but I guess it's how it is with this current Covid situation. Thanks”

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Posted 6 years ago

“BONTRAGER Handlebar - Pro IsoCore VR-SF Road Handlebar 400mm These bars are so comfortable, but pricey, thanks Swinnerton for having a them in stock, as these are being discontinued and hard to get. Thank you”

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Posted 6 years ago

“Incredibly quick delivery! The Bike was exactly as described. The only down side was the pedal thread was damaged and it wouldn’t go in properly so I had to visit a bike shop for repair. I put that down to the manufacturer though. I would highly recommend Swinnerton cycles service and delivery.”

Swinnerton Cycles 5 star review on 9th May 2020

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Posted 6 years ago

“Wrong product in the wrong colour. I've now got to que at a post office to return it.”

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Posted 6 years ago

“Thank you for having the part that I could not find locally. Also, the shipping was quick, I didn't have to wait.”

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Posted 6 years ago

“Very gd delivery considering covid”

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Posted 6 years ago

“Site easy to use & order.”

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Posted 6 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews