Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,778 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced products.”

Helpful Report

Posted 2 years ago

“They don't answare the mails. It's not possible to follow the product. When will my order be delivered.”

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Posted 2 years ago

“Couldn’t come in contact with customer service. No answer”

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Posted 2 years ago

“The incorrect part was sent out. The original email reply was ignored and after calling the Swimmerton Cycles representative was arrogant and insisted that it was my fault, which it was not. Terrible customer service.”

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Posted 2 years ago

Matthew You ordered an incorrect part to what you thought it was we sent the correct part that you ordered, the fact that you ordered the incorrect part is somehow our fault? We have offered to refund the order once you have returned the order. We can only send what you order we unfortunatley cant send what you think you may have ordered our crystal ball is currently broken.

Posted 2 years ago

“Terrible customer service. Ended up paying way too much for only half of the parts I need. Would rate zero stars if I could.”

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Posted 2 years ago

“Terrible customer service. Showed no interest in trying to resolve a botched order. I ended up paying way too much for only half of the parts I need.”

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Posted 2 years ago

Scott, you placed an order for a single lever but assumed it was a pair because you saw people selling pairs on eBay. if you had waited for clarification before ordering then you would not have received the single shifter after shipping it halfway around the world.

Posted 2 years ago

“You are a very good company. On the other hand, the UPS courier company you use is a very shitty company. They were over a week late with the shipment for me.”

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Posted 2 years ago

“Swindleton cycles took the money out of my account in May but, as yet three months later I have not received anything. I have tried cancelling three times but to no avail. Mastercard, over to you!”

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Posted 2 years ago

“You sent the wrong Item, ignored my emails and then I had to pay for return an item I didn't order. Had to claim the refund via the Paypal resolution centre.”

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Posted 2 years ago

“Wrong item delivered, returns is an (ongoing) farce. I'll never shop with you again.”

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Posted 2 years ago

“Had item in stock, but still took a week to deliver a small item.”

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Posted 3 years ago

“Very poor customer service, problems with DHL collection from the store and overdue delivery that has never been received. Poor response from shop, refund required.”

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Posted 3 years ago

“I just received my overseas package and was shipped the wrong item. Very disappointed. I have emailed Swinnerton Cycles twice through their online account and have received no response. My opinion of Swinnerton is that they operate a corrupt and unethical business and would not recommend purchasing from their online site.”

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Posted 3 years ago

“Still waiting for postage refund , promised but not sent ... Funny enough I screen shot the Trust pilot review rating !!! Bit different to this one !!!”

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Posted 3 years ago

“Dérailleur abîmé , chape tordu”

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Posted 3 years ago

“Item never received . Courier tracking said out for delivery but never arrived, never delivered , no card left , no correspondence from courier , only got a message from Swinnerton at the third time of asking . The product is still floating around no mans land apparently . Wouldn't use again , sorry guys.”

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Posted 3 years ago

“He comprado un pedalier BB30 T47 I.B. 85.5mm y por un lado el cierre es de 30mm y por el otro es de 28mm por lo que no me vale y en la factura aparece que es de 30mm. Me gustaría una solución. Gracias de antemano.”

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Posted 3 years ago

“Awful customer service. After 7 emails trying to get my point across they messed up my order, it wasn't until I posted on social media they admitted they made a mistake. After agreeing they would refund in full and my return postage cost I sent the item back. Full PayPal refund came through for item and a separate payment came through to cover my return postage, which had a PayPal fee deduction as they sent it via goods and services - for an item I ordered not them! Gave up trying to get though to the arrogant customer service that they still owed me 45p (it's the principal of it) as this was their last response "I have done exactly as I am authorised to, and exactly as I have done it since day one. I can help you no further" Cheeky, arrogant and rude.”

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Posted 3 years ago

“I ordered a Milkit booster bottle. The picture clearly showed the booster valve attached. It arrived without the booster valve. Up date your website so the picture reflects accurately what you are still”

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Posted 3 years ago

“Very poor customer service, will only deal via e-mail, and even then anonymously... When I did manage to speak to someone , the options discussed were not reliable . AVOID postal orders. And refund is used as ransom .”

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Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,778 reviews