Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bike part was £5.99 and as big as thumb nail , postage was £6.00 . Which I thought was to much”

Helpful Report

Posted 3 years ago

Hi Ryan, postage charge was clearly shown before checkout if you thought the price was too expensive why did you proceed with the transaction? BTW DHL courier service cost £4.85 + vat and as your order is below £40 we have no room to subsidise the shipping we don't just budget couriers suck as evri or royal mail as they are usually on strike or losing the parcels.

Posted 3 years ago

“I've had nothing but hassle from Swinnerton cycles! The customer service is some of the worst I've experienced, say they will get back to you today and don't bother, leaving you to chase, my order had missing items, trying to get said missing items is very difficult, ended up with me going through PayPal, case is still ongoing, current status is they will only send missing items if I cancel the case first! What if I then don't receive the items or they arrive but are incorrect? PayPal is the only insurance I have, usually the case would be closed once it's resolved, not close the case then hope Swinnerton keep their word, which they haven't to date!! I'll never use again. Items in red missing.”

Helpful Report

Posted 3 years ago

“I haven't received my order 87021 and can't contact you by email because the captcha keeps failing (both on my phone and my computer). Last shipping update was from Jan 14. If my order is lost can you please refund my credit card?”

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Posted 3 years ago

“I had placed an order in early December, it still has not arrived on the 23rd, and they have the gall to send a review email”

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Posted 3 years ago

“À la limite du vol”

Helpful Report

Posted 3 years ago

“Bought an electric bike in Jubilee sale - came by post in June - electrics did not work so took it to a local bike dealer in Christchurch with experience of the brand. That began a 4 month back and forth with Fazua the battery and motor manufacturer - Swinnertons followed the story and were copied in on all correspondence and in September stated that they would try to move things forward but never got back to me. Issues were resolved finally in October by local dealer and I paid his modest fee for handling (£30) and suggested that as well as reimbursing me Swiinertons made a payment in respect of the fact that I had had no use of the bike (cost over £3000) for over 4 months - they simply paid the £30 and ignored my request for some compensation payment. Awful service!”

Helpful Report

Posted 3 years ago

“I ordered the product didn’t hear anything from supplier tried calling no answer then I received a refund then about 2 days later they processed the payment again and sent me the wrong parts now i can’t get hold of anyone to send them back waste of time”

Helpful Report

Posted 3 years ago

“I ordered a. Part you, you sent me a totally different part, witch I assume someone else is waiting for I Email you 4 days ago and I’ve heard nothing, so far it’s a very poor start, Barry leng”

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Posted 3 years ago

“Overpriced products.”

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Posted 3 years ago

“They don't answare the mails. It's not possible to follow the product. When will my order be delivered.”

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Posted 3 years ago

“Couldn’t come in contact with customer service. No answer”

Helpful Report

Posted 3 years ago

“The incorrect part was sent out. The original email reply was ignored and after calling the Swimmerton Cycles representative was arrogant and insisted that it was my fault, which it was not. Terrible customer service.”

Helpful Report

Posted 3 years ago

Matthew You ordered an incorrect part to what you thought it was we sent the correct part that you ordered, the fact that you ordered the incorrect part is somehow our fault? We have offered to refund the order once you have returned the order. We can only send what you order we unfortunatley cant send what you think you may have ordered our crystal ball is currently broken.

Posted 3 years ago

“Terrible customer service. Ended up paying way too much for only half of the parts I need. Would rate zero stars if I could.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Showed no interest in trying to resolve a botched order. I ended up paying way too much for only half of the parts I need.”

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Posted 3 years ago

Scott, you placed an order for a single lever but assumed it was a pair because you saw people selling pairs on eBay. if you had waited for clarification before ordering then you would not have received the single shifter after shipping it halfway around the world.

Posted 3 years ago

“You are a very good company. On the other hand, the UPS courier company you use is a very shitty company. They were over a week late with the shipment for me.”

Helpful Report

Posted 4 years ago

“Swindleton cycles took the money out of my account in May but, as yet three months later I have not received anything. I have tried cancelling three times but to no avail. Mastercard, over to you!”

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Posted 4 years ago

“You sent the wrong Item, ignored my emails and then I had to pay for return an item I didn't order. Had to claim the refund via the Paypal resolution centre.”

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Posted 4 years ago

“Wrong item delivered, returns is an (ongoing) farce. I'll never shop with you again.”

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Posted 4 years ago

“Had item in stock, but still took a week to deliver a small item.”

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Posted 4 years ago

“Very poor customer service, problems with DHL collection from the store and overdue delivery that has never been received. Poor response from shop, refund required.”

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Posted 4 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews