Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order 87021 and can't contact you by email because the captcha keeps failing (both on my phone and my computer). Last shipping update was from Jan 14. If my order is lost can you please refund my credit card?”

Helpful Report

Posted 2 years ago

“I had placed an order in early December, it still has not arrived on the 23rd, and they have the gall to send a review email”

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Posted 2 years ago

“À la limite du vol”

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Posted 2 years ago

“Bought an electric bike in Jubilee sale - came by post in June - electrics did not work so took it to a local bike dealer in Christchurch with experience of the brand. That began a 4 month back and forth with Fazua the battery and motor manufacturer - Swinnertons followed the story and were copied in on all correspondence and in September stated that they would try to move things forward but never got back to me. Issues were resolved finally in October by local dealer and I paid his modest fee for handling (£30) and suggested that as well as reimbursing me Swiinertons made a payment in respect of the fact that I had had no use of the bike (cost over £3000) for over 4 months - they simply paid the £30 and ignored my request for some compensation payment. Awful service!”

Helpful Report

Posted 2 years ago

“I ordered the product didn’t hear anything from supplier tried calling no answer then I received a refund then about 2 days later they processed the payment again and sent me the wrong parts now i can’t get hold of anyone to send them back waste of time”

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Posted 2 years ago

“I ordered a. Part you, you sent me a totally different part, witch I assume someone else is waiting for I Email you 4 days ago and I’ve heard nothing, so far it’s a very poor start, Barry leng”

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Posted 2 years ago

“Overpriced products.”

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Posted 2 years ago

“They don't answare the mails. It's not possible to follow the product. When will my order be delivered.”

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Posted 2 years ago

“Couldn’t come in contact with customer service. No answer”

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Posted 3 years ago

“The incorrect part was sent out. The original email reply was ignored and after calling the Swimmerton Cycles representative was arrogant and insisted that it was my fault, which it was not. Terrible customer service.”

Helpful Report

Posted 3 years ago

Matthew You ordered an incorrect part to what you thought it was we sent the correct part that you ordered, the fact that you ordered the incorrect part is somehow our fault? We have offered to refund the order once you have returned the order. We can only send what you order we unfortunatley cant send what you think you may have ordered our crystal ball is currently broken.

Posted 3 years ago

“Terrible customer service. Ended up paying way too much for only half of the parts I need. Would rate zero stars if I could.”

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Posted 3 years ago

“Terrible customer service. Showed no interest in trying to resolve a botched order. I ended up paying way too much for only half of the parts I need.”

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Posted 3 years ago

Scott, you placed an order for a single lever but assumed it was a pair because you saw people selling pairs on eBay. if you had waited for clarification before ordering then you would not have received the single shifter after shipping it halfway around the world.

Posted 3 years ago

“You are a very good company. On the other hand, the UPS courier company you use is a very shitty company. They were over a week late with the shipment for me.”

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Posted 3 years ago

“Swindleton cycles took the money out of my account in May but, as yet three months later I have not received anything. I have tried cancelling three times but to no avail. Mastercard, over to you!”

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Posted 3 years ago

“You sent the wrong Item, ignored my emails and then I had to pay for return an item I didn't order. Had to claim the refund via the Paypal resolution centre.”

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Posted 3 years ago

“Wrong item delivered, returns is an (ongoing) farce. I'll never shop with you again.”

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Posted 3 years ago

“Had item in stock, but still took a week to deliver a small item.”

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Posted 3 years ago

“Very poor customer service, problems with DHL collection from the store and overdue delivery that has never been received. Poor response from shop, refund required.”

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Posted 3 years ago

“I just received my overseas package and was shipped the wrong item. Very disappointed. I have emailed Swinnerton Cycles twice through their online account and have received no response. My opinion of Swinnerton is that they operate a corrupt and unethical business and would not recommend purchasing from their online site.”

Helpful Report

Posted 3 years ago

“Still waiting for postage refund , promised but not sent ... Funny enough I screen shot the Trust pilot review rating !!! Bit different to this one !!!”

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Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews