Bought an electric bike in Jubilee sale - came by post in June - electrics did not work so took it to a local bike dealer in Christchurch with experience of the brand. That began a 4 month back and forth with Fazua the battery and motor manufacturer - Swinnertons followed the story and were copied in on all correspondence and in September stated that they would try to move things forward but never got back to me. Issues were resolved finally in October by local dealer and I paid his modest fee for handling (£30) and suggested that as well as reimbursing me Swiinertons made a payment in respect of the fact that I had had no use of the bike (cost over £3000) for over 4 months - they simply paid the £30 and ignored my request for some compensation payment. Awful service!