Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,831 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issue with Swinnerton Cycles... But the Ridley Kanzo Fast Mudguards are a joke. Expensive but are very poor. No instructions just came in a plastic bag. One of the screws didn't fit correctly - had to hacksaw it off. Total waste of money for me - I can't use them now.”

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Posted 1 year ago

“product error on delivery, and long wait on return...”

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Posted 1 year ago

Thank you so much for providing us with feedback about your experience with Swinnerton Cycles. We apologize for any errors made in the product delivery and for the long wait associated with the return process; we understand this can be frustrating. How can we make things better for you going forward?

Posted 1 year ago

“I ordered a tyre from their website 22nd August 2023 that was showing as IN STOCK. They duly took the money out of my bank account and failed to deliver the tyre until 2nd October 2023. That's 42 days!”

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Posted 1 year ago

“As previous review ? You sold me a stem that had been previously fitted/used ?”

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Posted 1 year ago

“Poor Customer Service Purchased a Thule cycle rack, item was faulty. Numerous emails sent to try and contact Swinnerton Cycles (NO RESPONSE). Tried contacting through Amazon Pay (NO RESPONSE) Item has been returned at my expense through tracked parcel company still NO RESPONSE. Swinnerton Cycles have the worst customer care I have ever experienced. If you are unfortunate and receive a faulty item from them the only way to resolve would be via claiming through your credit card company. If you still wish to chance doing business with Swinnerton Cycles good luck!!!!”

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Posted 1 year ago

“You sold me a stem that had been previously used/fitted. The big give away were the finger prints and copper grease in the threads. I only stayed with it as i was desperate, and leaving for a cycling holiday a few days later.”

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Posted 2 years ago

Ian, This stem was actually broght in from the supplier and was shipped straight out to you? if you can give us more info and some images we can look into this with the supllier.

Posted 2 years ago

“Bike has arrived with a fault, tried contacting Swinnerton but have been ignored.”

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Posted 2 years ago

Maurizio, I believe Barney is still awaiting a video of the chain on chainring from you?

Posted 2 years ago

“Multiple parcels of mine were stolen at once, and Swinnerton were the only company to not send out a replacement. Swinnerton blame FedEx and FedEx are unsurprisingly no help either. Swinnerton could’ve easily resolved this and had me leave a 5 star review by simply sending a replacement - and they chose not to, leaving me out of pocket despite being the victim of a robbery that’s been logged with the met police and has a crime number.”

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Posted 2 years ago

Jack, as stated previously you requested the items to be left in your safe place, you then did not check your parcels or report them missing for 3 days after delivery, as you had requested FedEx to leave the items in your safe place you therefore took resposibility of the parcel (FedEx's Terms) due to this Fedex would not cover the delivery. Your arrangements with other suppliers may have been different but as you agreed to FedEx's terms when you requested the safe place delivery there is nothing that we can do.

Posted 2 years ago

“Wrong bolt sent out and after an initial couple of email replies to say they were resolving the issue I'm still without the correct part and getting no reply from the company.”

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Posted 2 years ago

Matthew, I believe Will has sorted this issue with the supplier and the replacment has now been shipped.

Posted 2 years ago

“I order by mistake wrong phone case and reqest return and still im whaiting for them response more than 30 days”

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Posted 2 years ago

georgi returns procdure is on the website https://www.swinnertoncycles.co.uk/returns-policy-i35

Posted 2 years ago

“Order not received - poor show guys”

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Posted 2 years ago

Thank you so much for your feedback on your experience with Swinnerton Cycles, Andy. We really appreciate you taking the time to give us your honest opinion. We're sorry to hear that your order didn't arrive as expected - that's really not up to our usual standards, and we apologize for that. Can you tell us more about what happened, so we can work to make sure it doesn't happen again?

Posted 2 years ago

DELIVERED Wednesday 26/07/2023 at 12:32 Signed for by: L.LANGDOWN

Posted 2 years ago

“Not great. Bought a sram shifter set listed as a left and right shifter in the advert and on the box. Turned up and it was just a left shifter. After a few back and forth’s with Will in customer service (who was very good) I was told that the listing was wrong and it was for a single shifter. Posted the shifter back for a refund. Customer service was good, the outcome and buying experience was bad.”

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Posted 2 years ago

Dear Ben, Thank you for taking the time to share your experience with Swinnerton Cycles. We are sorry for the inconvenience and poor outcome of your purchase. We certainly strive for better customer service and buying experiences, and we'd appreciate your feedback on how we can make it better. Is there anything else we can do to make your experience with us better? Again, thank you for taking the time to let us know about your purchase. Sincerely, The Swinnerton Cycles Team

Posted 2 years ago

“Rubbish company”

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Posted 2 years ago

“Das bestellte Teil ist bis Heute nie angekommen. die angaben zur Lieferzeit war schon komplett übertrieben. doch das es nie Ankommt ist dann doch einer zuviel. überhaupt nicht weiter zu empfehlen!”

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Posted 2 years ago

“Hope 150 purple Cranks arrived but the hope box was not sturdy enough and had failed inside so that the cranks were banging and rattling against each other. this caused chaffing to one crank and the other had a weird dull stain on the white section. I paid full price but got shabby seconds. I emailed swinnerton and cc hope but no one replied. Seems a shame for Hope to make such a good product and be let down by a rubbish box!”

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Posted 2 years ago

“my order was never delivered. Still waiting for it”

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Posted 2 years ago

“Hi I’m still waiting for the delivery”

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Posted 2 years ago

“I never got the product.”

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Posted 2 years ago

“Order an item which showed in stock but ended up on a long delivery. Emailed twice for delivery updates with no response. Cancelled the order as no longer required. Now the item has turned up and I need to return it.”

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Posted 2 years ago

“The Top Cap for the Metron 5D ACR arrived completely damaged in a bag from FedEx. I waited almost two months for the item, even though the item should have been in stock. And now this.”

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Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,831 reviews