Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,853 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems from the order to delivery”

Helpful Report

Posted 1 year ago

“Excellent service Matthew was very knowledgable and helpful 10/10”

Helpful Report

Posted 1 year ago

“Item as described and very prompt delivery.”

Helpful Report

Posted 1 year ago

“Great service very helpful.”

Helpful Report

Posted 1 year ago

“Very good.”

Helpful Report

Posted 1 year ago

“First class customer service, buy with confidence! Bought an Elite Square trainer, which have been in short supply with difficulties created by the manufacturer, thoughout the process James kept me updated at all times, thanks. The trainer itself is an amazing bit of kit and I highly recommend both it and the excellent team at Swinnerton Gary M”

Helpful Report

Posted 1 year ago

“Kept up to date with delivery, well packaged, very happy...”

Helpful Report

Posted 1 year ago

“Fast and efficient recommended”

Helpful Report

Posted 1 year ago

“Superb service from start to finish and afterwards. Lovely to deal with nice people who instantly answer the phone and go above to check stock for me and correct model. Highly recommend.”

Helpful Report

Posted 1 year ago

“Misleading images, poor customer service – beware I ordered a product from Swinnerton Cycles based on the image and description on their website, which clearly showed a complete unit including a specific core component. What arrived was incomplete. When I queried it, I was told by Jed in an email that the image “did not represent the product” and that their T&Cs allowed for this. This feels deliberately misleading. I spoke to someone in-store who admitted I should be entitled to a full refund including return postage, but their customer service rep (Jed) later refused to honour this. Despite the error being theirs, I was left out of pocket for return postage. The website disclaimer does not excuse inaccurate listings, and consumer rights clearly state that customers are entitled to a refund including postage if an item is not as described. A real shame – I expected better from an established bike shop. I won’t be shopping here again, and I advise others to be very cautious when ordering online. Always call and double-check first, as what’s pictured may not be what you receive. Worth pointing out that they haven't changed the inaccurate listing since this occurred.”

Helpful Report

Posted 1 year ago

“Very good service provided;.”

Helpful Report

Posted 1 year ago

“Response to my telephone enquiry was excellent - very friendly and knowledgeable. Goods were delivered as advised.”

Helpful Report

Posted 1 year ago

“great product and fast delivery!”

Helpful Report

Posted 1 year ago

“The guys are super helpful. Really know their stuff and will only sell you what you need”

Helpful Report

Posted 1 year ago

“Efficient pleasant service and quick delivery . Thank you”

Helpful Report

Posted 1 year ago

“Online or in person it's a great shop. Staff are ace too.”

Helpful Report

Posted 1 year ago

“Helpful support line. Turnaround for delivery rather slow.”

Helpful Report

Posted 1 year ago

“I recently purchased replacement Abus spare replacement screws for my visor , as there where no photos of items I proceeded to purchase two of the items , when I received these screws they were the incorrect ones and a lot smaller ,if I had seen I photo of these items I wouldn’t have purchased them , as for returning these items it’s not even worth doing because of the postage cost.”

Helpful Report

Posted 1 year ago

“Good fast and efficient service .”

Helpful Report

Posted 1 year ago

“Very pleased with product”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,853 reviews