Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class customer service, buy with confidence! Bought an Elite Square trainer, which have been in short supply with difficulties created by the manufacturer, thoughout the process James kept me updated at all times, thanks. The trainer itself is an amazing bit of kit and I highly recommend both it and the excellent team at Swinnerton Gary M”

Helpful Report

Posted 11 months ago

“Kept up to date with delivery, well packaged, very happy...”

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Posted 11 months ago

“Fast and efficient recommended”

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Posted 11 months ago

“Superb service from start to finish and afterwards. Lovely to deal with nice people who instantly answer the phone and go above to check stock for me and correct model. Highly recommend.”

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Posted 11 months ago

“Misleading images, poor customer service – beware I ordered a product from Swinnerton Cycles based on the image and description on their website, which clearly showed a complete unit including a specific core component. What arrived was incomplete. When I queried it, I was told by Jed in an email that the image “did not represent the product” and that their T&Cs allowed for this. This feels deliberately misleading. I spoke to someone in-store who admitted I should be entitled to a full refund including return postage, but their customer service rep (Jed) later refused to honour this. Despite the error being theirs, I was left out of pocket for return postage. The website disclaimer does not excuse inaccurate listings, and consumer rights clearly state that customers are entitled to a refund including postage if an item is not as described. A real shame – I expected better from an established bike shop. I won’t be shopping here again, and I advise others to be very cautious when ordering online. Always call and double-check first, as what’s pictured may not be what you receive. Worth pointing out that they haven't changed the inaccurate listing since this occurred.”

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Posted 11 months ago

“Very good service provided;.”

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Posted 11 months ago

“Response to my telephone enquiry was excellent - very friendly and knowledgeable. Goods were delivered as advised.”

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Posted 11 months ago

“great product and fast delivery!”

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Posted 11 months ago

“The guys are super helpful. Really know their stuff and will only sell you what you need”

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Posted 11 months ago

“Efficient pleasant service and quick delivery . Thank you”

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Posted 11 months ago

“Online or in person it's a great shop. Staff are ace too.”

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Posted 11 months ago

“Helpful support line. Turnaround for delivery rather slow.”

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Posted 11 months ago

“I recently purchased replacement Abus spare replacement screws for my visor , as there where no photos of items I proceeded to purchase two of the items , when I received these screws they were the incorrect ones and a lot smaller ,if I had seen I photo of these items I wouldn’t have purchased them , as for returning these items it’s not even worth doing because of the postage cost.”

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Posted 11 months ago

“Good fast and efficient service .”

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Posted 11 months ago

“Very pleased with product”

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Posted 11 months ago

“Supplier excellent. No issues at all. Product? Not so sure! Maybe my Tyre was too large?”

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Posted 11 months ago

“Swinnerton Cycles had exactly what I needed at the best price I could find on the internet. Really fast shipping. Thank you”

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Posted 11 months ago

“Great service, very informative and helpful. Friendly staff and great products. Staff really go above and beyond to help, I will not go to any other bike shop 🩷”

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Posted 11 months ago

“I only ordered a small item “ TORTEC Racks - Rack Fittings Silver/Black”. States if in UK Warehouse dispatched with in 24hrs and Royal Mail delivery time 48hrs so 3-days. However “ Instock - Supplier Warehouse - Item is held in Suppliers Warehouse, Depending on the the supplier transfer time can vary from 24 Hours to 14 Days for item held in European warehouse.” At no time was I told/informed it needed to come from European Warehouse or Supplier. Until I emailed approximately 10 working days later it was coming from EU. If I had known I would have gone to another outlet store with quicker delivery. I have no problem with item received, does the job.”

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Posted 11 months ago

“I couldn't find the part I needed in Australia and Swinnerton Cycles came to the rescue. They sent my order quickly. I will definitely order from them again. Very happy customer. Thank you.”

Helpful Report

Posted 11 months ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews