The caravan leaked water in through the front windows. When we returned the caravan 2 days after we bought it and 1 day after towing it down to Devon and back the female sales advisor who we explained everything to immediately said we must have left the top window open. We explained that we had never opened it & then she said these things happen it is after all only a metal box. When you have paid thousands for a caravan you do not expect it to leak or have some blame you or tell you this. I said maybe that is why the last people traded it in to which she replied "NO there was nothing wrong with that caravan they traded it in to upgrade" I said would they have got the same money for it if they had said it did leak and she just replied "There was nothing at all wrong with that caravan" Her attitude was terrible but when we asked to speak to a manager his attitude was totally different. He listened, looked and found out the window has bowed. We got our money back after a week but still ended up out of pocket for the campsite that we had booked and the money we had spent out. If it wasn't for the female sales advisor we would have no qualms with going back to Swindon Caravans as everyone else had good customer service but because of her we will avoid it in future as that is what you remember and her attitude still leaves a bad taste.