Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.58

4.6 Rating 11,840 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have one concern in that the driver who picked me up from fair airport to bring me to vilamoura made me concerned when he said no 1 he didn t think those apartments existed. No 2. He didn t think there would be anyone there to issue me a key. This was disconcerting as I was a woman travelling alone and I arrived in fair airport after midnight due to a flight delay. I would not like anyone else to experience this anxiety at the start of their holiday. As it turned out there was someone at reception and I did get a key and was in the ap partment at 1.30 a.m. the appartment name wise interpass alvaflor.”

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Posted 7 years ago

“need to take more care on what drivers they hire in.had the misfortune of been allocated an unreliable and untrustworthy driver who didnt turn up and had the neck to ring the company two hours later to say i didnt show up.got a refund so its better than nothing i suppose”

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Posted 7 years ago

“The actual transfers were excellent. The pre travel booking was stressful, with confusing EMails and voice mail messages saying there was a booking problem which didn’t exist!”

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Posted 7 years ago

“the driver did not show up for transfer from hotel to airport which was supposed to be at 4 am in Menton , France. the company representative Mr Victor called me next day to my review , he apologize for this incident ,he refund the money at the same day and offer 10% discount for next booking valid for 12 months . Thank you Mr Victor for your immediate response .”

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Posted 7 years ago

“Arrived Lanzarote airport on time and no meet and greet. After 25 mins finally found someone with a board and a list with our name in it ! They rang taxi guy who never turned up and they then got another driver at airport to take us to villa . Just hope Sun transfers driver picks us up on time 1 st April at villa on time now as it's Easter Sunday !! Can't get hold of anyone on phone . It's a shame as used them before .. Perhaps someone could contact us to put our fears at ease .”

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Posted 7 years ago

“We booked the transfer on the reviews from Da Nang to Ho Chi Min City, Vietnam and everything was going well. Our flight was at 11.45am from Da Nang and did not need to check our e-mails or so I thought. When we got to the airport we found our flight delayed to 1.30pm. We went to our e-mails and to our surprise , found it was delayed and Suntransfers cancelled our transfer. They knew the hotel we were staying at and our contact number. We managed to change to a flight at 12 noon which got us into Ho Chi Min at about the same time. They stated they did not have time or staff to arrange the transfer. We asked them to reconsider but they refused. We flew to Ho Chi Min City and we were concerned about getting scammed by a taxi but it was an easy process and cheaper than Suntransfers. There was a taxi desk and we were lucky we had enough money as we could not see an ATM. One of the staff took us to a green taxi and it was a pleasant trip, not far from the centre and the driver was very helpful. We were disgusted with Suntransfers and cancelled the return journey to the Airport and a local taxi was a 1/3 of the price. We asked for a refund and they stated because we had cancelled the transfer within 24 hours we were not allowed a full refund which was not the case. We complained and they gave us a 1/4 of the cost back for something out of our control. It maybe easy for them to organise in Europe but beware when they deal with transfers in East Asia. Metered taxis in Vietnam are very good and hotels will help you without any problem. Super Country. Thankfully it did not spoil our great holiday.”

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Posted 7 years ago

“It was the cheapest option available.”

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Posted 7 years ago

“The transfer on the 26/7 was clearly booked from Heraklion airport for Villa Anna Old Hersonissos, yet the driver took us to Villa Anna apts in Stalis and tried to get us to terminate our journey”

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Posted 7 years ago

“The driver 23.6.2017 very early on the morning was driven far too fast! Not according to signs of acceptable speed. That should be strictly forbidden! We had plenty of time.”

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Posted 8 years ago

“Beware, if you are intending or wanting to book a child seat. Whilst there is provision on the website for which they charge an additional Euro 5 for each journey there is no guarantee that it will be provided. When it is not provided they rely on the fine print which you get to read only after the contract is entered into and you have paid your money. If child safety is an issue best to use a provider who can guarantee a seat. A refund does not help in these instances.”

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Posted 8 years ago

“Great service.”

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Posted 8 years ago

“I was a little disappointed with the driver. He did not get the address quite right and we had to transfer ourselves down a very steep hill with baggage. We felt this was largely due to the the fact that we had not offered a tip. we had only just arrived on hols and had only large notes.”

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Posted 8 years ago

“Used this company many times with a satisfactory service however just returned from lanzarote and was disappointed with some elements of service. Inward flight was late setting off by 25 minutes but taxi was not at airport on our arrival. Phoned company to see where they were and had a wait of around 15 minutes for Someone to turn up . Driver courteous and polite but concerned us by using phone whilst driving. Improved on return as used hands free which was better.”

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Posted 8 years ago

“Always on time, excellent drivers,very helpful and reasonable prices. I would always book with them if I am in the right city.”

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Posted 8 years ago

“Was early waiting for us friendly helpful”

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Posted 8 years ago

“So yes again- we have received taxi, driver was helpful and nice. He was right on time in both times, when it was round trip. What was NOT according to our expectation was a car. Specifically a class of the car. We chose Premium Taxi car- just copy from your web page I quote " Typically newer model Mercedes or Audi taxis offering extra comfort and refinement"- and what we got? we received a private minivan class car. Which is more expensive, comparing the price but definitely not a same class as a car what we have ordered. If so, it should be premium minivan, but still - for two persons? And not fitting our expectations. Your web page sais " TREAT YOURSELF"- OK, we would like to. But question is, in this particular case, how a company did treat customers.”

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Posted 8 years ago

“We booked with this company to collect us from Heathrow Airport, the after 2 weeks, return us to Heathrow Airport and again, be collected at Milan Airport. There wasn't anyone waiting for us in Heathrow, so we got abit worried and in the end found a man waiting for us, but the sign he was holding was small and he wasn't in the line of people as you exit the Arrivals Area - he was to the side. His driving was through a lot of back roads and very fast, but we made it to our Euston apartment in good time. The return trip to the airport was with someone different and this trip was much more comfortable and not as fast and windy. He arrived on time and delivered us safely to the airport, parking near where we needed to check in for our ongoing flight to Milan When we were met in Milan, unfortunately the van we had booked (there are 2 adults and 1 child with 3 large suitcases and 3 hand luggage) was not a van, it was a Mercedes car. The man was right their at the Arrivals Hall and was in fact a senior of the Milan company so he told us. After abit of juggling (the Mercedes boot size is good), our cases fitted, but we had to hold some of our hand luggage, so not all that comfortable. He did call the office to tell them they had not sent the correct vehicle, so that was professional, however he spent the entire trip from airport to our apartment on his mobile phone and then when we arrived at our apartment, he stayed in the car, my husband and I having to get our luggage out of the boot. The drivers in the UK helped us with our luggage. We were however pleased that our pick ups and drop offs were on time and our flights were all met with plenty of time that we had allowed for. I would use this company again, however if a van is booked, then please send a van, not a sedan, as a lot of tourists have a lot of luggage and have booked a van for that reason. I would recommend this company to friends and family also.”

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Posted 8 years ago

“It was good to know that we had prebooked transport to and from the airport for our peace of mind. Unfortunately our driver was not at all friendly, even if language was a problem he could at least smile and seem pleased to be driving us. We almost felt that having to collect us was inconvenient for him”

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Posted 8 years ago

“My pax, Mr. Mrs. Calvin Wong, arrived Zurich on 23 July, and were supposed to be taken directly to their hotel. However, driver dropped them one bloc k away, and insisted they get out and walk, with their luggage to hotel. He couldn't speak English, and so they didn't know why he was making them get out.”

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Posted 8 years ago

“We didn't see anyone with a board with our name on arrival. On asking around we were given a driver but had no idea if he was Sun Transfers or not. He accepted our voucher so we presume he had some connection. Transport not as nice as anticipated but got to the correct hotel ok.”

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Posted 9 years ago

Suntransfers.com is rated 4.6 based on 11,840 reviews