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Suntransfers.com Reviews

4.6 Rating 11,563 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,563 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we requested transfer from CDG airport to city. before takeoff from boston, I contacted your office because there was a flight delay, and the person was extremely helpful with trying to figure out our situation. She called me back several times to make sure I had all the right information, and in the end we did make our connection. I would definitely use your services again.”

Posted 10 years ago

“no problems with the transfer, just return pick-up was 10 mins late”

Posted 10 years ago

“The late pickup was at the airport but we were kept informed at all times. Both drivers were very helpful”

Posted 10 years ago

“Good experience. Would recommend. Car seemed to have a problem with exhaust smoke. Driver was friendly and approachable.”

Posted 10 years ago

“The only think i would say as there was only two of us traveling a car would have been more appropiate for the Airport transfer as opposed to the mini bus type vechical.I get transfers 3 to 4 times a year to and from Faro and this is the first time i used your company and will possibly use again the service and the price are the important factors your service was excellent and the price was reasonable.”

Posted 10 years ago

“Although the driver was a little late, he called me on the phone so I was confident and relaxed and knew he was coming.”

Posted 10 years ago

“Drivers were uncommunicative .. But overall a good experience”

Posted 10 years ago

“The whole package was very easy to arrange. The first vehicle could have been a little cleaner but the second vehicle was more than satisfactory. We would use you again,”

Posted 10 years ago

“Good service. The The driver that picked us up had limited English (despite being told he'd speak English) but we managed. Both drivers were courteous and efficient.”

Posted 10 years ago

“No driver in arrivals, however helpline was reassuring, taxi eventually arrived 20 minutes late. Driver was friendly and courteous. Return journey, same driver, all went very well. Overall happy with service.”

Posted 10 years ago

“Even though the driver was late for the return pick up it did not make us late for the return flight. All together a very good experience.”

Posted 10 years ago

“Your drivers were both first class. Only one problem one of the seats on the outward journey was broken and slipped forward so could not be sat on.”

Posted 10 years ago

“Although the driver was a little late, he was extremely apologetic, he was polite, helpful and very chatty and continued to apologise. Very pleasant transfer was had to our villa in Quarteira. Many thanks”

Posted 10 years ago

“i thought the transfer was excellent , my only complaint was that my payment was accepted in full . then on my travel date i found i still owed money as the destination was incorrect . however having given full address of hotel and airport at time of booking , iwas suprised and annoyed to find i still owed money , this should have been dealt with at time of booking , as i felt sheer panic at owing money after i had told everyone how easy this booking was otherwise .”

Posted 10 years ago

“On arrival at San Javier the driver was not there and we had to ring the office - he did arrive a little late as he was stuck in traffic. He didn't speak much english and had a bit trouble finding our villa, however he was apologetic and polite. Return journey went fine.”

Posted 10 years ago

“We have used sun transfers before and knew they were reliable but we were only disappointed when the taxi from the airport was more than 30mins late. The flight had arrived about 15mins early but they have never been late previously even though the flight has arrived earlier than the time stated. Other than that an excellen service.”

Posted 10 years ago

“Our driver from the airport in Malta was lovely. Very friendly & waiting for us in arrivals. On our return the driver was 10 minutes late and didn't speak to us at all, but it didn't really matter. We would definitely use your company again as it was reliable & half the cost of the Tour Operators coach transfer price.”

Posted 10 years ago

“The confirmation of booking email is confusing. We booked for 10 people but it said total 8 plus 4 children, and when I tried to change it on-line it became more confusing than ever and I had to phone customer servces who were excellent. The pick up driver (Michael/Miguel?) was excellent - helpful, courteous and went out of his way to help us. He deserves a payrise! The return driver provided an efficient and courteous service. Sort out the on-line side of it to provide clear information and you'd have an outstanding service.”

Posted 10 years ago

“This relates to a transfer from Gran Canaria airport to Playa de Amadores. Overall, we were very happy with the service provide, but felt that the website could have been more helpful in helping us determine the appropriate cost bracket. Our resort was in the Puerto de Mogan postal district but was located very close to Puerto Rico. As we didn't know this in advance, we selected the Puerto de Mogan as the drop off point. As this is further from the airport than Puerto Rico, we believe that we paid more than necessary - it was certainly significantly greater than the advertised taxi rates. I'm not convinced that the booking would have been accepted if the situation had been reversed.”

Posted 10 years ago

“Driver excellent but air con vent leaked water down my neck & back as it was over the cab area.”

Posted 10 years ago

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Suntransfers.com is rated 4.6 based on 11,563 reviews