Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,989 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LEFT US AT THE PIER. Purchased Gold Insurance. Ship was 45 minutes late. Talked to them 3x when we found out (before arrival time). They left and didn't wait, didn't reschedule, and didn't refund our money after weeks of emails and chats, even though that's a covered reason. Look at the ratings on various sites. Like 86% good. 14% bad. Is that the reliability you expect?”

Helpful Report

Posted 7 years ago

“I booked a transfer from a reaort in Paphos to the airport that I needed to change and was unable to do so because the online contact process ws not working properly. After many attempts to contact company, I gave up and accepted that the the tranfer would arrive as booked. I asked the driver to take me to the local mall, 10 munutes away, a jouney that would have cost 12 euros accoring to the driver rather than the 42 that I paid for the airport transfer. The company refused, saying they were not a taxi. The driver told me to give him 12 euros for the trip which I did not agree to, instead I chose to make a complaint as I would have changed the dates if I could have but was unable to after several attempts. I spoke to an agent who advised me to document my attempts to contact the company. After over a week following my complaint I receive an email from a Mr. Alonzo Daemon who insinuated that I falsified my claim by sending the same screenshot multiple times to make up that I was unable to get in contat with the company via the online app. He suggested that because the battery life and time stamp on my images were simular, that I hadn't actually made more than 1 attempt. He failed to realize that I would have taken all the screenshots at the same time to provide proof, rather than in real time while trying to contact the company. I have responded to his email and tried to clarify this but his insinuations are not only unsulting, they show a level of ignorance that I do not expect when dealing with what I assumed to be a reputable company. I am awaiting response from someone more senior than Mr. Daemon and if I get a satisfactory reaponce I will update my review. As it stands I am extremely disappointed and would not recommend or use this service again.”

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Posted 7 years ago

“Good competitive price, great service, would use again without question.”

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Posted 7 years ago

“A very easy and comfortable way to get to your destination from the Airport. Driver was helpful, prompt and courteous. I will definitely use them again.”

Helpful Report

Posted 7 years ago

“Stay away from this company. Driver didn’t show up and they refused to issue refund because I didn’t call them on to discuss alternatives after long flight...what’s the point of prebooking? Horrendous service...”

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Posted 7 years ago

“Booked with sun transfers they cancelled the taxi at 9pm the night before our 7am flight. Refunded the money as they took the money from my account which resulted in me being £5.09 out of pocket due to exchange rate etc. So them cancelling cost me £5.00 and the stress of having to sort another taxi. Unreliable don’t use.”

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Posted 7 years ago

“PLEASE take some advice and DONT book with sun transfers, we booked for our holiday in Majorca and because our flight was a bit delayed they didn’t bother to turn up. DONT BELIVE THEIR OWN WORDS when they quote “ don’t worry if your delayed your driver will monitor your flights” after no notification that they had cancelled our driver , we then had to stand in a massive taxi queue with 2 young children at 11 pm for over an hour !! Which is precisely why we booked a transfer ! I then later received an email simply stating my booking had been cancelled no explanation no apology NOTHING !! I hope you don’t waste your time or money booking with this badly organised bunch of time wasters !”

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Posted 7 years ago

“Just back from Milan and our group used Sun Transfers.com Impressed very much by this company regardless what country I visit... Their service is consistent, reliable and clean. Well done Sun Transfers do keep up the great service delivery!!”

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Posted 7 years ago

“Do not use... We were greeted in Lanzarote with our name on a sign as expected....however, this also had other peoples names on and were told that the taxis were waiting outside and that we had to wait for all other guests even though we booked a private taxi! Once everyone came through we were led to the taxis that were not wiaitng and they were in fact over 30 minutes late which is even more annoying when you can see the normal taxis waiting outside the terminal so this would be by far the best option for anyone visiting lanzarote and to avoid suntransfers! When the minivan arrived for 2 people, it then wouldn't start and a further delay was had!”

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Posted 7 years ago

“!! do not use !! I booked and paid for a transfer for the 14th August, 4pm! I received a phone call at 10.30pm on the 2nd August stating our taxi driver were waiting for us at Paphos airport.. I’ve put a dispute with the firm which has been ignored. Spoke to staff on the phone and by the live chat and both were rude, no remorse and ignorant. Taken our money and now no transfer for our wedding stay in Cyprus in a weeks time !”

Helpful Report

Posted 7 years ago

“Book sun transfer in my trip to Dublin (both ways from and to the airport). To sumarize things that went wrong: 1) there was no driver waiting for me. Have to contact them both times to locate the driver - both times the driver was late and only showed up after I called them. After flying for so long/having early morning flight I would appreciated the drivers being on time. 2) the driver from Dublin airport did not actually worked for company. He did not even know who they were or how I booked them. 3) Wrote a complain (as the person who spoke on the phone trying to locate the driver literally said I can complain all I want) and got a standard apology letter - no proper explanation whatsoever. All in all, I was deeply disappointed in the service as it did caused me unnecessary stress and this is not what I have paid for.”

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Posted 7 years ago

“terrible company, order there service and realized I booked it for the wrong time and cancelled my service right away , and they still would not refund my €82.44 as there was not 48 hours notice even tho I had just booked this and the transfare was for the next day”

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Posted 7 years ago

“Fantasic service highly recommend, will definitely use again.”

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Posted 7 years ago

“No-show after charging me in advance. When I called customer support, letting them know they stood me up at the airport, they said I’d need to find transportatiin on my own.”

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Posted 7 years ago

“Fácil de reservar. Te mantienen muy informado de los traslados enviando mensajes de aviso. También me cambiaron la reserva sin problemas varias veces. Los chóferes muy amables. El Van amplió y cómodo La recomiendo”

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Posted 7 years ago

“We arrived in Dubrovnik airport on Tuesday 23/7/‘19 at 15.25. No driver showed up to collect us. We tried to contact the company but to no avail. We paid for collection and return to airport but we had to pay for 2 taxis to get us to and from our hotel. This company does not deserve a star rating because they are completely unreliable and impossible to contact when things go wrong. They are to be avoided at all costs. Plenty of other companies provide transfers from the airport in Dubrovnik my advice is to pick one of them.”

Helpful Report

Posted 7 years ago

“We were given instruction at last minute in the airport for new meeting place in another terminal. Waited for driver 30-40 minutes before driver finally arrived. Dismissed himself stating he would return and never did. Ended up having to take a cab after our credit card was charged a month before. Tried repeatedly to make contact with someone for assistance; got nowhere!!”

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Posted 7 years ago

“Excellent transfer method from Faro to Olas De Agua in July 19. Driver was waiting on arrival and had an immaculate car (Audi 6 estate) well air conditioned and smooth ride. Likewise on return driver was early and waited pationately until we were ready to depart. Both drivers were friendly and courteous”

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Posted 7 years ago

“BEWARE BEWARE BEWARE AVOID AVOID AVOID This company will willing take your money in advance and not provide the service. Tried for over an hour to find the driver at the airport and tried calling numerous times, No luck (international number calling from Singapore on a global roaming phone) No driver. Sent an email as soon as we reached the hotel (must contact immediately or no refund). Must wait 20 days for a response and then of course no refund. Lost our money due to no fault of ourselves. Learnt a good lesson if this company can not provide you with a local number for your transport you are in trouble. Make sure if you are checking TripAdvisor you go back quite a few pages as some of the reviews are along way back but only a week old with all the same issues as we experienced. Its sad that you waste and hour of your holiday being stressed on what should be the start of a great time. If travelling to Singapore Taxis and Maxi Taxis are readily available downstairs at the taxi ranks brilliant clean quick service for a lot less.”

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Posted 7 years ago

“We have used Suntransfers in Cyprus and the service was excellent with a top “premium” transfer so we booked them for our transfers from Faro to Vilamoura again in a Premium vehicle. The driver was very grumpy and did not give much communication, probably due to the poor state of the vehicle. Major damage down one side and what can only be described as a clapped out builders van. Dirty inside and no air conditioning or privacy glass, a really poor vehicle I have to say. We are being collected on Sunday morning so we’ll see you if the vehicle is of better quality!”

Helpful Report

Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,989 reviews