Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,891 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,891 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in Paphos around 10 minutes later than scheduled and headed for the greeting point. Got told it was really busy with all the delays by a man who claimed to be a driver just helping out, yet he all the phone numbers of the taxis? Said it would be 20 minutes, and after 30 i went back to ask what was going on. We had an old gentleman in a wheelchair with us, yet three or four couples who checked in with this guy left before us. He phoned a couple of numbers and said he was on his way, 5 minutes. After another 15, i went back to ask, and eventually we managed a transfer, but not with the original taxi he told me. So i made a complaint to suntransfers, so you think on the return leg they would have got this right, after all, no delays involved. Anyway after 4 phone calls waiting for the taxi again to take to the airport, someone did show up, only to say it was not his fault, and again, not the taxi we should have gone with. So give these clowns a wide berth.”

Helpful Report

Posted 1 year ago

“Paid for taxi in full and I even emailed them to confirm my booking! Flight number was attached too and nobody showed up to the airport! A waste of £50 and no signs of communicating, an apology or a refund!!! I will be taking this further purely for the principal! Do not use this company unless you want to waste money!!”

Helpful Report

Posted 1 year ago

“This firm do not track your flight or wait in the arrival hall for you. Recent trip to Barcelona, flight was late by 35 mins. However long queue in customs led to a further 30 min delay. No one in the arrival stated area, waited over 30 mins for a lady to turn up with a small board with several names on it ( mine only contained first name no surname) several minutes elapsed again before a group of us being taken up to another level ( one family got left behind unsure of where to go!) Waited again for the transport to arrive, to be told by the driver who was pleasant that he had been waiting for 2 hours as we were late, if this was the case why was he not in the arrival hall as advertised, but very obviously off site! Not good service, the rep only arrived late after another unrelated trasfer company got involved and phoned her! So much for the advertised service 🙄”

Helpful Report

Posted 1 year ago

“Very very very bad after 5 min we saw that suntransfer take another day because the day was full and there was no sign or something else. We call directly but do nothing about it. Money gone no taxi no other options. Very very very bad. Take a taxi at the airport much cheaper and friendly!!”

Helpful Report

Posted 1 year ago

“If your plane is late they won’t pick you up. You will lose your full booking fee . My wife and two daughters were due to arrive in Malaga on Monday at around 1 . There were problems with the flight . They arrived around 5 . They contacted Suntransfers asap around 9 am . 4 hours before , to be told sorry we can’t pick you up. They said look at our conditions you have to give us 48 hours notice . What use is this . We expected the flight to go on time how can any taxi company take your money and then tell you that in their small print if the plane is late and you don’t tell them 48 hours before then you lose your money. Sun transfers were keen to take our money up front €100 and then when we needed them and despite giving them about 5 hours notice our plane altered its landing time so we would be late and having 9 hours to help us they just said you have lost your money. Readthe small print before you book with Sun transfers and in my experience don’t use them.”

Helpful Report

Posted 1 year ago

“I ordered a premium transfer. An old, dirty minivan arrived with a non-working air conditioner. The child seat was broken and they charged an extra 10 euros for it. The driver was an old man whose hands were shaking. The car smelled of diesel. I was with two small children. terrible service!!!! ruined the impression of my entire holiday in Turkey”

Helpful Report

Posted 1 year ago

“We paid 70 euros for a private taxi from TFS to Golf Del Sur, no one showed up at the airport so we had to make enquiries to about 3 different desks, only to go be sent back to the first desk who realised she did have our booking but it was on a shuttle bus. I advised her we paid for private taxi but she showed me her list and there it was my name and shuttle transfer. At that point I didnt argue as we were tired and just wanted to get to our hotel. I thought that maybe it was because it was a late landing flight that maybe there was some issue, sure enough 2 weeks later another shuttle bus arrives to collect us, we then do a 1 hour round trip of tenerife collecting various other transfers. I am furious, I am requesting a refund. I will never use this company again they are a total scam.”

Helpful Report

Posted 1 year ago

“No one showed up. Four 80 year old women stranded in Barcelona airport. Refund promised but only partial given.”

Helpful Report

Posted 1 year ago

“I can only echo the majority of reviews below DO NOT USE THIS COMPANY. They advertise clean professional cars &staff then send the opposite, it took me 3 call and over an hour to get my party of 8 collected at bar every airport, the van that finally turned up would not pass MOT in the UK. The return journey never happened I waited until booked collection time no show so I called them and was told there would be no transport coming for us note I called them not the other way, this left me to get 8 people including two young children to the airport and severely risked us missing flight, extra cost to me €135 Suntransfers have offered me £65 from original bill of £144 so less than 50% of what I paid them no account taken for first journey issues and complete no show for return journey, never mind my extra costs. I did write to them to ask for improved refund but no reply hence this message. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY. My family of 5 including a 1 year old with buggy were called at 12:25 that our driver would not be coming to collect us at 12:30 to bring us to faro from lagos. Its a 1 hour drive. The company did not offer to help find another driver or company to help us. They basically said we were on own. All they could do is offer a refund. We managed to get a cab by ourselves but it took a bit of convincing to get the driver to take us as we had 2 large suitcases, 3 carry on suitcases, a buggy and there was five of us. I'm writing this while on way to the airport. Fingers crossed we make our flight. Had we been given adequate notice I would have been able to arrange a transfer with another company that we used to go to zoomarine during our stay. We called them up but their closest driver was 20 mins away. Airport is 1 hour drive so didn't want to wait. Do not use this company for anything.”

Helpful Report

Posted 1 year ago

“Don’t bother if you’re in Malta. Booked a so called Premium transfer from the airport to St Julian’s bay. Picked up by young woman driving a small hatchback, no help with luggage and she kept radio blaring during journey. It’s obvious the company gets an Uber type driver in to provide the pickup Would not recommend, you might as well get a taxi from the rank which are cheaper and plentiful - nothing premium about this service ! Date of experience: 26 April 2024”

Helpful Report

Posted 1 year ago

“Title: Unreliable Airport Pickup and Unannounced Cancellation Rating: ★☆☆☆☆ I recently booked an airport pickup service that turned out to be a highly disappointing and stressful experience. Not only did the driver fail to show up on time, but the service was ultimately canceled without any prior notification, leaving me stranded at the airport. After waiting for an extended period, I contacted the company to inquire about the status of my ride. To my dismay, I was told that my booking had been canceled. There was no prior communication regarding the cancellation, and the lack of transparency was both unprofessional and frustrating. The company offered no immediate alternative solutions or compensation for the inconvenience caused. I had to quickly find another means of transportation on my own, which resulted in further delays and unexpected costs. The entire experience was disorganized and left me feeling let down. The company's failure to communicate the cancellation in advance demonstrated a lack of regard for customer satisfaction. I would not recommend this airport pickup service due to its unreliability and poor customer service.”

Helpful Report

Posted 1 year ago

“I put gold protection on it and they are reluctant to refund my money.”

Helpful Report

Posted 1 year ago

“Worst experience ever they left us stranded at the airport stating that the driver was waiting and left because couldn’t contact me. I made my reservation for 3 pm for us to have plenty of time to do customs and luggage. Call them at 2:20 pm to let them know we’re ready and they said the driver left and couldn’t come back. They will take your money and give all the excuses. My group of 19 people ended taking a taxi to our hotel.”

Helpful Report

Posted 1 year ago

“Never ever suntransfer again! We were six persons, inclusive two children, standing in heavy rain 04.00 in the morning in Barcelona last monday. No transfer arrived! After 30 minutes we had contact with a "person" in a chat. No replay on telephone! No explaination, no excuce! No transfer were sent, they only ask us to take a taxi. After a couple of days they only sent the money back, nothing more! A scandal. !!!!! For your info were two taxis to the airport almost the same as the transfer. My advice is - take a taxi next time!”

Helpful Report

Posted 1 year ago

“I made a booking a month ahead of time for airport pick up, but never received an email confirmation. The booking was made for The wrong date, but Suntransfers “could not locate” My booking to make changes or cancel. I received a text from the driver and told him that was the wrong date, to not pick us up then, And told him to contact some transfers since they obviously did have my booking. Long story short, I do not have a ride for the correct date nor did I receive a refund for the incorrect date. Will not book again for our actual trip.”

Helpful Report

Posted 1 year ago

“We were left stranded, stresses & anxious after our return transfere never showed. There was a red flag when the driver couldn't find the very well established & known hotel on the original drop off. Seems he couldn't be bothered to try & find it again for the collect. We had to use an emergency taxi service to get us to the airport which in reality was very reasonably priced given the circumstances but Sun Transfers refuses to refund the difference in cost despite clearly been in breach of contract. The company has proved itself to be uncaring & unethical when it really comes down to it. The way to judge any company is when things go wrong. How do they deal with it. Sun Transferes don't deal with it well & don't seem to take their responsibilities seriously.”

Helpful Report

Posted 1 year ago

“Be aware that if you dare to late a bit, even you can chat with the driver, they won't wait for you :(”

Helpful Report

Posted 1 year ago

“Booked airport transfer in Tenerife. Return transfer never showed up and we had to search for a taxi last minute, risking to miss a flight home. They also overcharge a lot- we paid 150 euro return while taxi charges approximately 37 euro one way for same trip. Avoid!”

Helpful Report

Posted 1 year ago

“I booked a transfer and payed for it online it was a late night flight arriving 12.25 it was delayed by 2 hours the office was closed no direction given had to queue for taxi the hotel tried to contact sun transfers this was impossible do not use this company it’s all about image no customer service”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,891 reviews