I paid to Suntransfers (ST Services Iberia, SL) EUR 112.65 from Bremen Airport to Bremerhaven (Germany), including cancellation fees, on 18 January 2020 via my PayPal account. My credit card is linked to my PayPal account. In view of the level 4 ban for all Australians to leave the country, I cancelled the transportation. On 19 March 2020 I received a message that SUNTR_KQ9003 had been cancelled. They advised that "a refund for the outstanding amount will be made to your credit / debit account which your bank / card may take up to 10 days to process". To date, 7 April 2020, I have not received the refund, neither to PayPal nor my credit card. I have lodged a credit card dispute account with my bank.