Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,944 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,944 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting at the meeting point as arranged,on time and with my name clearly visible. Nice car that was spotless and driver very polite and helpful.”

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Posted 8 years ago

“Driver was on time and was holding name of lead passenger at airport on arrival. Both to and from our accommodation the drivers were friendly and the cars were immaculate! Will book with this company again soon. Thanks”

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Posted 8 years ago

“cars were waiting for us on time, drivers were very polite, cars very clean and in good condition”

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Posted 8 years ago

“Excellent service, lovely clean vehicle and driver very helpful and friendly, would definitely use again and recommend.”

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Posted 8 years ago

“Shit service paid for a car got a shitty van there excuse it's a Vito would advice not to book due to false advertisement would have been cheaper and more comfortable to get a taxi”

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Posted 8 years ago

“Both the collection from Airport to Hotel and return were bang on time and drivers were courteous and well presented. The cars used to carry out transfers were excellent. I would have no hesitation in using your service again and would highly recommend to friends and family. Thank you”

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Posted 8 years ago

“Have used them 5 times on our Golf trips to Spain and Portugal. Sun travel are very competitively priced.The drivers are always punctual, polite and efficient. Will be using again.”

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Posted 8 years ago

“easy to spot at the airport both drivers very good and both of the vehicles clean will use again”

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Posted 8 years ago

“We had given incorrect arrival time at the airport in Tenerife Sud, however the driver was waiting for us even though there was a 4 hour difference. He obviously checked the details of our flight which I consider most efficient.”

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Posted 8 years ago

“I have contracted Suntransfers to transport my 16 students from Barcelona airport to Banyuls sur mer, on 8th of April; paid the full cost (nearly £1000), a month in advance. On the day, the flight is almost 2 hours delayed, the company is made aware well before the landing and reassures me that all is well, they do monitor the flight arrivals. Then surprisingly, the bus driver decides the wait is too long, leaves the airport without the students!! The company's advice for 16 students stranded on a Saturday night in Barcelona airport? "Take a taxi and we will try to refund!" Absolutely appalling!!! This is the worst, careless, most unprofessional treatment I have ever received!! I wouldn't recommend this company to anyone! And I will make sure I spread the word!”

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Posted 8 years ago

“Once we found the driver (quite difficult in a busy arrivals area) he was very courteous and helpful and delivered us to our hotel quickly and efficiently. A different driver for the return pick up arrived bang on time and was equally as polite driving us back to the airport. First class service overall and would definitely use Suntransfers again and recommend to family and friends.”

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Posted 8 years ago

“Drivers arrived early and were so helpful, polite and chatty. Our transfer on arrival was at night and difficult to find and our driver was fantastic in helping us locate our accommodation. Would highly recommend this company.”

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Posted 8 years ago

“excellent service on both trips. driver polite and helpful with our luggage”

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Posted 8 years ago

“always on time. Great drivers and good value,”

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Posted 8 years ago

“Been using for a few years now, always been on time, reasonably priced and drivers courteous and helpful. Used in Spain and Majorca many times and recently lanzarote, where they were exceptionally friendly and helpful.”

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Posted 8 years ago

“On time, both drivers were pleasant, polite and spoke very good English. All we needed for a very good transfer experience, Thanks, Obrigada, Steve & Linda”

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Posted 8 years ago

“They were on time and very helpful.”

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Posted 8 years ago

“On April 6th we flew from Denver, Colorado and were on our way to Paris, France. Due to weather problems in Atlanta, Georgia our connecting flight was missed and we were bumped to different flights. We were in the airport until late into the night working to get new flight arrangements made. It was a stressful experience as there were lots of crowds in the airport and when I finally got our new flight information I sent an email to info@suntransfers.com, the email address I received my confirmation documents from, informing them of the change in plans. I knew it was the middle of the night in Europe and expected they would see my email well before our new scheduled arrival of 13:50 pm the next day. Soon after we arrived in the baggage area of the Charles de Gaulle airport Suntransfers called me asking me where I was. I asked them if they had received my email. Apparently they had not checked their email. There were several calls from them to me asking me when I would be ready. I explained I just got off the flight. One of the phone calls was from someone in their office and I asked him to pull up my email. He located it and I explained that if they had been checking their email we would not be having a problem. I got one piece of my luggage and then another phone call came from Suntransfers from someone else in their office explaining to me that any changes within 24 hours have to be made by phone or by chat with them on their web site. I explained that the change happened just hours before when it was the middle of the night. I had a very stressful experience in the Atlanta airport and was not thinking of reviewing the fine print on my documents from Suntransfers. I expected them to see my email when they started work at 8 am the following morning when their office opened. The Suntransfers rep said their driver had to leave as he had been waiting for my original flight for a couple of hours. Not my fault they were not checking their email. The Suntransfers rep said the emails have to go through a process so they don't get them right away. Again, not my fault. The rep said the driver had to leave and there would be no refund. If I wanted to book a new driver I would have to pay again. I said I would not use his company again. If my connecting flight had gone smoothly in Atlanta things would likely have turned out differently with my first experience with Suntransfers. However, as they worked out they would not refund my money and I had to book a more expensive taxi. Had they been reviewing their emails in a timely manner they would have seen that I had a last minute change to my flights. I will not use this company again and recommend others beware of the fine print and need to communicate with them them by phone or web site chat if there are any last minute changes to flights due to problems with the airlines.”

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Posted 8 years ago

“Have proven reliable in both Portugal and Germany. Would definitely recommend.”

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Posted 8 years ago

“very pleasant drivers . have used this company several times and never been disappointed”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,944 reviews