Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,925 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time. Clear signs at the airport - reassuring in an unfamiliar place. Drivers helped with cases. Very reasonable prices.”

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Posted 3 years ago

“I booked this transfer company thinking I was getting a good deal. When arriving at the airport I was told the driver would be waiting with a sign with my name. On arrival there was drivers with name cards but not mine. I called through and made 3 international calls to find out where my driver was. I had to wait an hour and only found the driver when my husband went outside the airport. If I was told at least once to go outside it could have saved time and hassle. I had my two kids with me also. Then there was a problem with my return booking. It seems like the date was wrong. Rather than rearrange or try to fix the problem I was told to rebook. When I questioned maybe a part refund towards the next booking I was refused and also mocked. I have the WhatsApp messages as proof. I am disgusting at the customer service or lack of. This company is also very over priced. Do not waste your money. Book elsewhere or get a local taxi. Much cheaper and no attitude.”

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Posted 3 years ago

“Very impressed and relieved that the transfer by Suntransfers from Dalaman Airport to Marmaris in Turkey went so smoothly, as there were 12 of us travelling. It was a very nice, moden, comfortable vehicle both ways. We were all offered a free bottle of water as we took out seats which was much appreciated. The floor heater was on one way making it very hot, but this was sorted when we stopped for a toilet break. The driver arrived early for both trips. On top of this, the value for money was very good. I would happily book with Suntransfers again.”

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Posted 3 years ago

“Horrible experience with Suntransfers. They literally left me stranded in the airport and told me it's my own damn fault. I booked way in advanced, confirmed my booking for an international flight, booked a van because we had a lot of luggage. After I got off the plane, went through customs and collected my luggage I received a message that "my driver was released". I called them back right away, mind you, their voicemail says "if your plane is delayed, don't worry our drivers will wait for you". My plane wasn't even delayed, just a long line at customs. The person gets on the phone with me and tell me "Oh yeah, your driver left, and they are not picking up their phone". Also "YOU SHOULD JUST TAKE A TAXI" and "WE WILL NOT REFUND YOU" ???!!! I've had better customer service in 3rd world countries. Biggest regret, I've seen other reviews saying the same thing and ignored them. Use at your own risk, I will never use them again personally!”

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Posted 3 years ago

“We have used this company everytime when visiting Spain. Prompt, easy, realiable service. Web service by chat works really well. En ole ekan kerran jälkeen eses viitsinyt arpoa muita palveluntarjojia koska tämän firman kautta homma on toiminut aina, kellonajasta riippumatta. Onko tämä 3 tai 5 euroa kalliimpi niin en öähde selvittämään. High recommendations”

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Posted 3 years ago

“Extremely poor transfer to catch flyth 45 minutes late picking up at apartment shocking”

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Posted 3 years ago

“Only 2 issues... (1) driver was busy chatting with his mates and therefore was not identifiable, so I had to call the helpline. (2) a Peugeot 308 is not a "luxury" car - so I was basically robbed for the premium charge for a better car”

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Posted 3 years ago

“We are using Suntransfers for about 9 years now. We are very very satisfied. They are always on time and offer a good service all around the world. We used them in Turkey, Greece, Thailand, etc. The last one was 4 days ago on 1 April in Lissabon. We had a delay of 4 hours. Still Suntransfer was there to pick us up. Thank you so much guys.”

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Posted 3 years ago

“Zowel de chauffeuse of de heenweg als de chauffeur op de terugweg waren al voor de afgesproken tijd aanwezig, heel vriendelijk en behulpzaam. Ik ga volgende keer zeer zeker weer van hun diensten gebruik maken. Top!”

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Posted 3 years ago

“Took money upfront for the 4 of us from Alicante airport to Benidorm, had to wait for transfer, won’t be using them again when we come back in June , communication not good especially as it was a late flight 👹”

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Posted 3 years ago

“Suntransfers was perfect! First time to Punta Cana and unsure of the transportation process to and from our resort. They had a sign with our name and were efficient and friendly. Would definitely recommend!”

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Posted 3 years ago

“We were a group of 7 middle age women that arrived in Amsterdam on a 17.20 pm flight we made our way after long passport control to the meeting point as instructed an arrived there at 6 pm no one from suntransfers arrived an airport worker even tried calling from his phone to recieve only music we waited 1 hour an eventually gave up and had to pay 90 euros for an airport taxi SunTransfers insisted there driver was there until 18.35pm he definately was NOT !! It’s impossible in the area to miss a group of 6 women with luggage Sun Transfers even persisted to say they called my mobile phone which would not connect even though my phone was in my hand as I was trying to call them and I had no missed calls They refuse to refund or reimburse Absolutely disgusting please please do not put yourself through this experience there are plenty of other cheaper transfers And trains are easily an readily available right outside the station for the fitter people that can carry there luggage I strongly recommend Do Not Use this company I have never written a bad review before I am not a Moaner but the response from this company was a complete pack of lies !!”

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Posted 3 years ago

“Excellent transfer service. Used many times. Always on time. Very clean cars with nice drivers. Highly recommend.”

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Posted 3 years ago

“Nadie nos estaba esperando en el aeropuerto de Viena y tuvimos que buscar un taxi para ir a nuestro hotel en el centro. Total valía lo mismo el taxi que este servicio. No hubiera hecho falta esta reserva. Fatal porque esto es una negligencia grave y no nos han devuelto el dinero. Nunca recomendaría esta agencia.”

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Posted 3 years ago

“We have used Suntransfers four times.in a row when we have visited Madeira, and each time the booking process was easy abs the drivers punctual, couteouand friendly. A great service we will keep using.”

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Posted 3 years ago

“Awful service this company is a rip-off save your money and don’t use them. First off, for a premium car service, the cars they send aren’t premium to say the least. Beaten up Mercedes taxi isn’t a premium car. I booked a car service in Cyprus to pick me up from the airport and drive me to Paphos. The taxi driver waiting for me was rude and very unprofessional. He refused to drive me because I had a bike bag with me. After trying to shove my $10,000 bike into the back of the car, he proceeded to shout aggressively at me. I was a female traveling solo and his aggressive rude behavior was frightening. Needless to say I walked away and took a taxi from the airport. Later I contacted the company and explained the situation, their response was pathetic. They refused to refund me for a service that wasn’t provided for me and proceeded to try to guilt me that any complaint about the driver would cause his dismissal which is something they wouldn’t feel good about. Never in my life was I treated with utter disrespect, this company doesn’t understand or value customer service.”

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Posted 3 years ago

“Tip? Do not hire this company!! The car never arrived and while I was waiting and claiming it, they lied to me about its location. It was a very bad experience. I finally had to take a taxi. Never more!!!”

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Posted 3 years ago

“A FUIR ABSOLUMENT ! Je mets une étoile mais les prestations de Suntransfers en valent ZERO. Après un long vol, nous sommes arrivés à l'aéroport à l'heure prévue soit 23 h ou aucun chauffeur ne nous attendait. Nous avons attendu 2h et à 1H du matin en désespoir de cause nous avons du prendre un autre taxi que nous avons du payer en plus. Aucun moyen de contacter facilement cette société qui semble-t-il, au vu des autres commentaires, est coutumière de ce genre de problème. Nos messages restent sans réponse et aucun remboursement n'a été effectué. ARNAQUE PURE ET SIMPLE.”

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Posted 3 years ago

“Scam! to avoid We arrived at the airport on time and no driver was waiting for us. We waited 45 minutes with 3 children, and had to take a taxi, which we paid extra for. Suntransfers refuses to reimburse us. A total scam”

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Posted 3 years ago

“When we arrived, our plane was slightly early, but the driver was there waiting for us with a name board. I have difficulty with high steps into vehicles but there was a drop down step that made things easy. Without the need for us to direct him, he found the apartment in Los Gigantes no problem. Our transfer back to the airport was just as good. He was there just before the booked time, very early morning, helped us with our bags, and again there was no problem getting into the vehicle. Both drivers were friendly courteous and professional I would recommend this service”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,925 reviews