Stone Deals Reviews

Name: Stone Deals
Rating: 4.62

4.6 Rating 740 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre sale, StoneDeals were good but post sale they weren't very helpful when we had problems with their delivery company, hence a rating of "normal". The tiles did arrive well packed and without any breakages but when the delivery company said that they couldn't deliver to us, StoneDeals stated that we would need to pay a further £320 for delivery on top of the £290 already paid for delivery to Spain. They didn't assist in getting the delivery company to actually make the delivery and considering we have had a previous shipment of 650kg delivered to us, we know it's perfectly possible. In the end we needed to get the shipment delivered to a local construction company and had to pay them €50 to deliver to us. The tiles that we received are mostly very good but there are wildly different qualities within the order so it's just as well that we ordered quite a few more m2 than required.”

Helpful Report

Posted 11 years ago

Hi, Many thanks for your comments. We have checked with the transport company and they advised that there is a slope at the delivery site hence making the delivery very difficult due to the weight of the tiles. During the conversations, they recommended using a special lorry which would cost more and we passed this option the the customer. However we also tried to persuade the transport company to attempt the delivery as customer already received deliveries before to the same address. Finally we had no choice but to deliver the goods to another place where the collection from that address would be possible. Apologies for the inconvenience but unfortunately some events are beyond our control. That is why we advise all of our customers to provide as much information as possible about the delivery site or any restrictions around the area.

Posted 11 years ago

“I recently placed a order for the nano polished black tiles I can honestly say what a pleasure from start to finish the tiles were well packed with no breakages and the driver was very helpful on laying the tiles they look fantastic I will recommend your firm to all my friends and relatives once again a really big thank you Kind regards John”

Helpful Report

Posted 11 years ago

“Paid for and expected delivery of seconds floor tiles ordered on eBay after confirming amount required by email only to be told via email later they could no longer supply as another person had purchased and would we like to pay more money for new tiles advertised on eBay. Advised would refund without my consent. Advised I would accept the new stock at same cost only. Refused to send floor tiles required. Poor customer service with no emphasis on satisfaction and a total disregard of contractural obligations. Would not use this company in future”

Helpful Report

Posted 11 years ago

Apologies that you have had a bad experience with your purchase. We have checked with our sales office and the product was Faulty Products (Seconds) as advertised on eBay. And as the price is very competitive, the stocks are going very fast therefore the sales office does not have real time information on the "Seconds" stocks. After your purchase, the sales operator realised that the stock was already sold and we have refunded the money back straight away. Alternatively we have offered the non - faulty tiles at discounted price which was not accepted by the customer. Apologies again however the faulty stocks we are selling are 1st come 1st serve basis.

Posted 11 years ago

“Helpful staff and knowledgeable”

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Posted 11 years ago

“Great service, fast delivery, helpful driver and perfect product. Thanks!”

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Posted 11 years ago

“The service i received from yourselfs was great and the tiles look amazing cant wait to lay them. I was dealing with a lady called lucy and she couldn't be more helpful i will definatly be buying from here again as the delivery was when they said it was. Actually the next tile i will be looking for is black marble split face tiles for a feature wall if you could help me out again my numbers are 07935109067/01592744678 Thanks again James McWhirter”

Helpful Report

Posted 11 years ago

“Excellent service received on both occasions when we have placed an order; we were grateful for the prompt and efficient response, and the reliable delivery. We would definitely recommend!”

Helpful Report

Posted 11 years ago

“Quality of the stone is good. They answer the phone quickly (a rare thing these days!) and are very helpful. Delivered on time and as agreed (again, all too rare a thing these days). Not sure if the carriers had chucked the pallets around in transit or if they were a bit flimsy, but some of them arrived in a fairly battered state. that said only one tile out of several hundred was broken and Stonedeals were happy to replace any that were damaged. Overall, a good quality product at a very keen price. Helpful staff who you can easily reach without a long wait or a tedious press this button and that. Recommended.”

Helpful Report

Posted 11 years ago

“The whole process was straightforward and efficient. Questioning about potential access problems for the delivery vehicle was very useful.”

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Posted 11 years ago

“Lovely tiles, delivery arrived as promised. Definitely recommended.”

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Posted 11 years ago

“Happy with the service, very helpful and pleasant. Tiles received with few chipped ones but my tiler could use them for cuts so didn't need any replacements. Very happy with overall experience”

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Posted 11 years ago

“Veronika and Lucy were most helpful, samples arrived in time and they new their products so they could help. I will most certainly be calling you soon. thank you”

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Posted 11 years ago

“Fast service, good communication delivery came well packaged with no problems. Highly recommended”

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Posted 11 years ago

“Very good tiles. No problems with order...wanted delivery to side address all sorted easily. Few broken tiles noticed upon delivery replaced without hassle. Would definitely buy again from Stone Deals.”

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Posted 11 years ago

“I was afraid to buy online however with Stone Deals everything went smoothly. I was well informed , received pictures by request. Delivery well on time Would recommend without shadow of a doubt.”

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Posted 11 years ago

“Ordered through the website and got my tiles within 4 days. Now they are all installed and effect is just great. My wife can't prize enough to our friends how much she likes her new kitchen. Definitely will recommend”

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Posted 11 years ago

“Quick, very efficient service and good quality product. I'm very happy with final effect.”

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Posted 11 years ago

“Product as per information.Had few breakages informed stone deals and problem solved.People very helpfull. Would recommend to anyone”

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Posted 11 years ago

“Happy with product and service. Definitely would recommend”

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Posted 11 years ago

“All my dealings have gone smoothly and service polite and efficient. I will wait delivery before giving my final verdict.”

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Posted 11 years ago

Stone Deals is rated 4.6 based on 740 reviews