Stone Deals Reviews

Name: Stone Deals
Rating: 4.64

4.6 Rating 708 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and communication. Thanks”

Helpful Report

Posted 3 years ago

“I can’t really make a positive or negative comment yet, other than the poor communication. I’ve had no confirmation email or call, and I’ve tried calling, but couldn’t get through. I appreciate it’s Christmas, but thought I would’ve heard something by now!!”

Helpful Report

Posted 3 years ago

Good afternoon and happy new year. For the benefit of all of our customers, we had included a pop-up notification of the dates our offices are closed on our website as our offices were closed from the 22nd of December to the 4th of January, due to your attempt to contact us was between these dates, unfortunately, there was no member of staff to return your messages or answer your phone calls. We have now attempted to contact you via the available means. With regards,

Posted 3 years ago

“The quality of the Chateau mix tiles were poorer than I had expected. The surface layer of several slabs had been chipped and this caused the top 3 mm to delaminate and fall off, and one of the slabs had cracked in half. Customer service allowed me to drive to the nearest depot (35mins by car) and pick up a replacement, only to find it had a hairline fracture when I got home. Let’s hope they don’t crack when they are laid!”

Helpful Report

Posted 3 years ago

"Good afternoon, unfortunately, due to how fragile natural stone tiles are, damages can occur on rare occasions. We had arranged for you to collect a replacement tile upon your request however, we had kindly requested that you inspect items being collected onsite as we can not be held accountable for any damages that may occur once the customers depart our warehouse site. "

Posted 3 years ago

“Ordered travertine - a notoriously fragile and crumbly stone - and they look perfect. A few arrived broken, but they sent replacements fast and with no quibble. Good service, good price, great tiles - what more to ask?”

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Posted 3 years ago

“Stone Deals did what they said they would do. Delivered in the time period stated, 3-5 days, and produced an excellent product. Can’t fault them”

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Posted 3 years ago

“Really helpful at every stage of the purchase and lovely to deal with. Delighted with the limestone tiles, they look beautiful.”

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Posted 3 years ago

“Very efficient - quick quotation and delivery. Product very good too”

Helpful Report

Posted 3 years ago

“Great service. Materials turned up on time and the quality is really good. The oyster riven slate we ordered looks great. We would definitely recommend Stone Deals”

Stone Deals 5 star review on 25th November 2021

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Posted 3 years ago

“Easy transaction, good quality products. Thank you”

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Posted 3 years ago

“Very easy company to deal with no hassle at all the order was on time and product fantastic really pleased will use for my future builds many thanks highly recommend”

Stone Deals 5 star review on 8th November 2021

Helpful Report

Posted 3 years ago

“Very good product and price, the delivery was 1-2 days delayed, considering the circumstances can't complain.”

Helpful Report

Posted 3 years ago

“Overall happy with the product, however the price was the same as B&Q so it wasn't worth paying for delivery which was expensive. The tile quality was below average too which was disappointing.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are bit puzzled with the comments where it says "overall happy with the product as well as quality below average". Please note that the all charges are visible on our shopping cart, there are no hidden fees, and displayed before the payment page. Due to the current economical situation, unfortunately all prices and costs have gone up, however we still believe we are one of the most competitive company in the market for like for like products.

Posted 3 years ago

“Lots of damaged tiles in the delivery, they constantly trying to push the responsibility to the courier, but in reality it’s their fault. The refund process is slow and not responsive, still no words from them after sending them the photo proof. The tiles are thinner than usual, hence more prone to crack, and that’s why they are cheap. Quality are average.”

Helpful Report

Posted 3 years ago

Hi, Thank you again for your order with us. Natural stones are very fragile items and unfortunately during the haulage process damages can sometimes occur, we do our best to then handle all cases as swiftly as possible. Your order included 129 tiles of which 4 was reported damaged to us on arrival, however, your statement that there were "lots of damaged tiles on delivery" we feel is not an accurate statement in this case. Your full refund for the 4 damaged tiles was agreed and has already been processed. All our items are accurately described on our website and you have received the described tile with the measurements of both size and thickness with the industry standard tolerance in any variation therefore, your tiles on your order were as thin/thick as described on our website.

Posted 3 years ago

“Product is good, communication was great but somehow delivery very slow.”

Helpful Report

Posted 3 years ago

“Very happy with the service and the stone tiles (Luna Silver Marble tumbled). Only one chipped in transit. We were looking for a stone floor that would be light and not show the dirt and that could have a grey grout. This stone tile ticks all those boxes, we thought we wanted a slightly bigger tile but once it arrived we were very happy with the size. I have included a photo of the tiles dry laid as we haven't laid them yet.”

Stone Deals 5 star review on 11th October 2021

Helpful Report

Posted 3 years ago

“Good quality. Very good price compare to other sellers”

Helpful Report

Posted 3 years ago

“We ordered a consignment of Carrara White Marble tiles with a very short deadline. The tiles arrived promptly and are of very high quality making a superb job. A few tiles needed to be replaced due to chipped corners in transit. These are being replaced by next day post - with no argument or delay. Faye and Oscar have both been very helpful on the phone and by email. Highly recommended - the effect of natural marble is hard to beat for a beautiful wall!!”

Helpful Report

Posted 3 years ago

“Love their products. Service fast and efficient and delivery was great.”

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Posted 3 years ago

“Im very pleased with my purchase. The tiles are gorgeous and the service was very quick.”

Helpful Report

Posted 3 years ago

“I ordered white Carrara marble tiles for my hallway as well as some basket weave tiles. The whole experience has been a nightmare. Firstly I was told my order could not be delivered to my house , even tho I paid £70 for delivery. After many phone calls I had to get it delivered to a nearby address and transport the tiles myself. The company suggested it was due to overhanging trees on my road, where the lorry would be too large. This was odd as if this was the case, they could provide a smaller van, as with other deliveries as I only ordered around 10 sqm. The tiles arrived and I have noticed the tiles are cracked in many places , I rang them and spoke to Faye. I have been told I should have told the delivery driver to wait and checked each tile on the pallet ( the driver didn’t even get a signature and drove off dumping the heavy pallet on my driveway). I have now been told I can get a replacement for the damaged tiles if I pay delivery. No refund for them, no suggestion they will pay for delivery. Please go elsewhere”

Helpful Report

Posted 3 years ago

"Dear Ms Kaur, we thank you again for your order with us. We would kindly like to remind you that upon checking your initial delivery address, we respectfully informed yourself that the third party haulier driver will not go into your lane due to over hanging trees, we then offered yourself a full refund for your order as these kind of driver decisions is out of our control. The delivery address change was requested by yourself and not a suggestion by us. In regards to damage reporting, we did kindly explain before dispatching your order that hauliers do not (understandably) take responsibility for any damages after they leave any delivery site, this is because of the highly fragile nature of the items being delivered and it can not be determined by them that the damages occurred during the delivery process and not after delivery when being handled therefore, they do apply delivery charges for the replacements, which was agreed to be sent out to yourself free of charge even though we will not be able to put in a claim for them ourselves."

Posted 3 years ago

Stone Deals is rated 4.6 based on 708 reviews