Stone Deals Reviews

Name: Stone Deals
Rating: 4.64

4.6 Rating 708 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exellent product at a great price. Looking forward to seeing them on the walls”

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Posted 3 years ago

“Great service and great customer support. I made a mistake with my order and this was handled very professionally and courteously. Wouldn’t hesitate to use again nor recommend.”

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Posted 3 years ago

“The Crema Marfil Premium Split Face Tiles are absolutely stunning.... my house looks Pinterest worthy, making our hallway look more dressed with the perfect statement piece. I am definitely going to get more and decorate the downstairs utility room.”

Stone Deals 5 star review on 4th June 2021

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Posted 3 years ago

“Very easy to find different tiles and designs on you site, delivery was quick 3 days and guy even put straight into garage. Tiles quality very good good service”

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Posted 3 years ago

“Great product and service, hard to find a reliable company nowadays”

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Posted 3 years ago

“Very happy with the product and the service, I recommend to everyone!!!”

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Posted 3 years ago

“Everything was going really well before delivery - good communications, good pricing, good support - but from delivery onward, it all went downhill. I know the delivery is outsourced but you and your courier aren't singing from the same hymn sheet and I've heard nothing from you following my report of damaged goods. Which is a shame because the product itself is fabulous.”

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Posted 3 years ago

“Communication was good and the tiles arrived as agreed. My only gripe is that it was a small order of 6 square meters. I would have expected to receive more tiles of a smaller size. It’s a perspective thing, a small space requires smaller tiles. Some will have to be cut in half or more, but then I’m left with a straight line when I was really after an imperfect look. Perhaps this could be looked into for others buying a small quality”

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Posted 3 years ago

“We recently ordered some outside floor tiles and wall cladding and had some queries with our order after delivery. The customer service provided by Faye was exceptional and she dealt with our queries efficiently and effectively. We are not only delighted with the tiles and cladding, but also the customer service. We would strongly recommend ordering from this company, due to exceptional service and quality of product.”

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Posted 3 years ago

“Well yes, what can I say, had a really bad online experience with another company before but these guys are spot on, great product, swift delivery and polite driver.”

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Posted 3 years ago

“The communication & ordering was first class. We did have three tiles with the corners broken on delivery. That’s nothing to do with the supplier. We do have a few cuts to make so hopefully can make do with what we have.”

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Posted 4 years ago

“Stone Deals it is, greats price and products as well as swift and efficient delivery, we appreciated the questionnaire regarding access even before we placed the order, this made us aware and prepared for our delivery. Thanks guys.”

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Posted 4 years ago

“Slates were a reasonable price and arrived very quickly, but at least one was broken. As a newcomer I found the ordering system confusing, and the person on the 'helpline' was rude and patronising.”

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Posted 4 years ago

Dear Customer, Thank you for your review. Our ordering is very easy and gives all the necessary information before checkout. We are getting positive feedback from many clients, however if you have any suggestions, we can always improve. In regards to our colleague being "rude", we have spoken to our staff and no one recalls this kind of conversation however if we acted differently than how we intended to, we sincerely apologise.

Posted 4 years ago

“Great experience, tiles were really good value for money, delivery was timely and efficient, I received a call to advise what day delivery would be. Tiles are of really good quality, very happy thank you.”

Stone Deals 5 star review on 21st April 2021

Helpful Report

Posted 4 years ago

“The tiles were very nice and delivered in good time, however, they were poorly packaged (8 split face tiles fit snugly in a cardboard box, with no protection whatsoever, not even a thin layer between tiles) meaning that when they arrived around 60 percent of the tiles were broken (only 9 out of 24 fully intact and some tiles were broken into many small pieces) I salvaged what I could and ended up adhering many of them small piece by small piece - luckily they were for a rustic outdoor kitchen, as they would have been no good on an interior wall. I would say I had to bin about 20-25 % of the entire order. In short, nice tiles, good service, but make sure you check your order before delivery person leaves - lesson learned here!”

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Posted 4 years ago

Dear Customer, Many thanks for your review, for some reason we cannot find your details on our systems, can you kindly get in touch with us so we can check which split face tiles and how the packaging has been arranged.

Posted 4 years ago

“Very disappointed that the delivery was just a man with a pump truck, I spent £40 on ply would to ensure he would place the crate where I needed but he didn’t use the and left the crate in the middle of my drive. The adhesive bag was damaged and leaking and when I complained I got told that will be ok just keep it dry no offer of a replacement”

Stone Deals 3 star review on 18th April 2021

Helpful Report

Posted 4 years ago

Dear Customer, Many thanks for your review. Please note that every customer needs to fill in a delivery site questionnaire before checkout and since you answered Yes to Gravel on site, we liased with yourselves before the dispatched of the goods. We cannot deliver to sites where the ground is gravel and we also advise the reason for this before the checkout. If you still wish to go ahead with the delivery, you need to make sure the site is prepared for the delivery of heavy pallets. In the case of adhesive bag, it was just a small tear and the bag was generally intact. As you may remember, we were asked if the adhesive will get effected by the tear to which we had then mentioned if stored in a dry none humid area the content of the bag will not be effected. therefore no replacement is required in this case. If you have any questions, please do not hesitate to contact us.

Posted 4 years ago

“They are there to answer your questions they are not a robot. Polite, respectful delivery driver.”

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Posted 4 years ago

“The tiles look great, very good price and delivered when expected.”

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Posted 4 years ago

“Really great service and beautiful tiles. I ordered samples and received them next day and Faye was very helpful on the phone. I placed my order with next day delivery and the tiles arrived well packaged and delivered to my garage as requested. The tiles look lovely and have really brightened my patio.”

Stone Deals 5 star review on 9th April 2021

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Posted 4 years ago

“Excellent product and great service . I highly recommend this company .”

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Posted 4 years ago

Stone Deals is rated 4.6 based on 708 reviews