Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I didn’t ask to renew but it was done anyway”

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. It sounds like you may have enrolled into the automatic renewal protection when you purchased or renewed your policy last. In order for us to clarify this and look into it further we require to speak to you via the telephone, therefore we would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Unfortunately the quote on the gocompare.com website was totally misleading. The quote for an annual policy was £19.40 but the actual cost turned out to be £37.88. Startrescue.co.uk claimed that this was down to gocompare.com However, how many customers are being mislead? Shouldn't Startrescue.co.uk have some influence over how they are being marketed on the compairson site?”

Helpful Report

Posted 5 years ago

Dear Mr Tanner, we are sorry to find your comments. Please be advised our prices are the same regardless if you purchase a policy directly through our website, or through a comparison website. However our prices are based on the age of your vehicle, and what we sometimes find is customers enter the wrong age of their vehicle, resulting in the wrong premium being shown, and then when they are directed to our website the correct price is displayed. We hope this provides some clarification, however if you have any further queries or questions please don't hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Renewed my policy without my permission all I was calling them for was a quote and sly advisor renewed it”

Helpful Report

Posted 5 years ago

“I wanted to change the mobile contact number before renewal but as the policy was just up for renewal that option was not available via the customer lounge so I contacted Customer Services. Even though the policy was set up with my email address, credit card, mobile number and password, the customer services dept refused to change the mobile number because I took it out in my daughter's name. Once renewed (which I nearly didn't do!) I was able to change the mobile number myself. No common sense was applied here. Leila Jones' father.”

Helpful Report

Posted 5 years ago

“Money was taken out of my account without any notice! I should of had an email to say if I want to renew this is how much it is and will be taken on this day. It took me into an overdraft which I’m guessing you will not be paying so it’s actually cost me more money.”

Helpful Report

Posted 5 years ago

Dear Mrs Wilkinson, we are sorry to find your comments, it sounds like you are enrolled in our automatic renewal. Please also be advised that we always ensure our customers are made aware of their renewal in plenty of time, however sometimes our emails can be redirected to your spam or Junk folders. Therefore we would be grateful if you could check these folders and contact us if you are still unable to locate it. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“It is a con! Thought I was signing up with Green Flag.”

Helpful Report

Posted 5 years ago

Dear Mrs Bostock, we are confused by your comments, if you have mistakenly purchased a policy with us and would like to cancel then we can certainly look into that for you, therefore please don't hesitate to contact a member of our customer services team who would be happy to help. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“No very value for money and don’t reward loyalty”

Helpful Report

Posted 5 years ago

Dear Mr Khan, we are sorry to find your comments and to see you feel this way, we feel our policies are great value for money, a free legal expenses policy, exclusive deals and access to our free app are only a few of the great benefits of our policies. Please also be advised that we always ensure we reward our loyal customers by ensuring you pay less at renewal than a new customer. We hope this provides you with some clarification, however if you would like to discuss anything further then please don't hesitate to contact a member of our customer services team, We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Not happy with the service received, my insurance was renewed on a debit card that had expired last year, I had not yet decided whether I was going to renew but this took place automatically. Will definitely be giving a lot of thought as to whether I now stay with Start Rescue or if I do whether I shall be renewing again next year.”

Helpful Report

Posted 5 years ago

Dear Mr Cummins, we are sorry to see your comments. It sounds like you are signed up to our atomic renewal process and in order for us to confirm this we ask that you please contact a member of our customer services team. Please also be advised that customers are informed in good time about their policy renewing and as part of out process we commutate this via email. We hope this provides some clarification, however if there is anything further you would like to discuss please don't hesitate to contact us. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“i have cancelled due to not competitive on price”

Helpful Report

Posted 5 years ago

Dear Mr Cotton, we are sorry to see you feel this way, at startrescue.co.uk we do our upmost to ensure our prices stay competitive. We thank you for being a customer of ours, and wish you a safe and trouble free motoring for the future. Best wishes the startrescue.co.uk team.

Posted 5 years ago

“My experience has not been satisfactory. The one time I needed assistance, I had changed my car two days previously and had not had time to change cover details. Assistance was refused. Entirely within the terms of service but extremely irritating. Further, I was not pre-notified of the upcoming automatic renewal, as is usual with every other company I have automatic renewals with, otherwise I would have cancelled. Be assured there will not be a further renewal. Extremely shoddy service.”

Helpful Report

Posted 5 years ago

Dear Mr Trayhurn, we are sorry to find your comments and would like to investigate your comments in relation to you not receiving any notice regarding your renewal as we always ensure customers are notified well in advance. Therefore please don't hesitate to contact a member of our customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I sincerely hope you didnt take my money for an auto renewal. I sold the car over a year ago and have updated your difficult to use online system to say i dont want to renew. If I find you have then renewed and taken my money I will be very disappointed. Up till when I sold the car I was very pleased. I look forward to hearing from you.”

Helpful Report

Posted 5 years ago

Dear Mr Jones, please be advised we would only renew your policy via automatic renewal if you were signed up to it. In order for us to check this for you and investigate further we require to speak to you via the telephone, therefore please don't hesitate to contact a member of our customer services team who will be happy to help. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Money been debited from 2 accounts £56 needs to be refunded”

Helpful Report

Posted 5 years ago

Dear Mrs Cross, we are sorry to find your comments. In order for us to look into this further we require to speak to you via the telephone, therefore please don't hesitate to contact a member of our customer services team who will be happy to help. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Communication non existent”

Helpful Report

Posted 5 years ago

Dear Mr Gordon, we are sorry to find your comments. In order for us to investigate and discuss your comments further we ask you to please contact a member of our Customer Service. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“The member of staff who sorted out my payment was very good, no problems there. However I followed the link from the email advising me auto payment had failed but there was no option to progress payment in the customer lounge no matter how hard I tried. I tried 2 different computers with 2 different browsers, there was no way to progress payment so I had to telephone customer service hence the 1 star.”

Helpful Report

Posted 5 years ago

Dear Ms Pace, We are glad to hear our customer service representative was able to assist you with your payment, however we are sorry for any difficulties you experienced with trying to update your details. We would like to investigate this further and would be grateful if you could contact a member of the customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“very good service”

Helpful Report

Posted 5 years ago

“I have contacted you as l never asked for my policy to be automatically renewed and you have renewed it. I am still awaiting your response. Please refund me immediately as l have found alternative cover”

Helpful Report

Posted 5 years ago

Dear Mr Williams, we are sorry to find your comments. It sounds like you may have been enrolled into automatic renewal when you purchased or renewed your policy last. In order for us to clarify this and look into it further we require to speak to you via the telephone, therefore we would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“They removed one vehicle from the policy without warning and it won't let me re- add it and Have automatically taken payment for a vehicle I don't own anymore. Tried to cancel over the past few week by phone as can't do it on the customer portal. Kept in a queue each time for almost an hour then just cuts me off! Requested a call back twice and surprise surprise no call back. Have just given up now and changed the vehicle to my new one which doesn't even need breakdown cover as it comes with the warranty. Thankfully my bank card will have expired before next year so they can't Take another payment. I've spent over £10 already trying to contact them! The insurance is less than £30 hence why I've given up as will probably cost me more in call costs to cancel. AVOID AS CAN'T CANCEL!!!”

Helpful Report

Posted 5 years ago

Dear Miss Matthews, we are sorry to find your comments, and apologise for any inconvenience caused to yourself. We would like to investigate your experience further for you, and would be grateful if you could try again to contact our Customer Service Department. Alternatively you could fill out the contact me back form on our website via startrescue.co.uk, Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Awful couldn’t renew of the web, told to do it over the phone, then I had to purchase new policy. Today you send me another renewal notice. Unbelievable”

Helpful Report

Posted 5 years ago

“I took policy out to start before Tuesday 10th June you took my money sent me details and policy starts on 11th June despite 2 emails I have heard nothing I am not happy”

Helpful Report

Posted 5 years ago

Dear Mr Deeming, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“was informed my card details were out of date so automatic renewal could not be processed until i had made changes, however i subsequently find out the money has been taken. Very disappointed, previous service been great and was only because price was too high this time that i didn't choose to renew.”

Helpful Report

Posted 5 years ago

Dear Mrs Hammersley, we are sorry to find your comments, Please be advised that if your card details have expired before the date payment is due to be taken, then we advise that we will attempt to take payment, however your bank or card provider may, or may not approve the transaction. If however you have not received this communication via email then please don't hesitate to contact us so we can investigate this further. Our customer service department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

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